Customer Service Veterinary Assistant
Resume:
Jennifer M. Elliott
New Bloomfield, PA 17068
**************@*****.***
Skills
Providing excellent animal care through caring, dedicated, self sufficient and motivated service.
EXPERIENCE
Tri-County Veterinary Services - Veterinary Assistant/Technician June 2019 - Present
● Quick reasoning and decision making skills for patient health
● Strong self-management and stress tolerance ability
● Teamwork and interpersonal skills vital for quick assessments of incoming patients
● Client education via phone or in person on a variety of small and large animal concerns
● Preparing, collecting, and analyzing blood, stool, urine, and culture samples from small and large animals
● Work closely with the veterinarian during examination appointments by restraining animals for physical examinations
● Strict attention to detail and meticulous record keeping skills for patient care
● Maintaining a safe, comfortable and clean environment for staff, clients and patients
● The ability to de-escalate any situation through customer service skills
● Answering phone calls to schedule appointments, address emergency concerns and record information for large animal emergency calls.
● Utilization of eVet Practice software for scheduling and patient medical record monitoring
● Administering injectable and oral medications to small patients In Home Health Care - Self Employed
October 2011 - December 2019
● Monitoring patient vital signs including pulse, respirations, blood pressure, blood glucose, temperature, and oxygen levels
● Maintained and cared for portable oxygen and changed oxygen tanks at appropriate times
● Provided assistance feeding, dressing, and toiletry care
● Provided compassionate care for end of life patients and hospice care patients and families
● Assisted in making postmortem care arrangements for families and facility storage
● Documentation of patient health records on corresponding medical records
● Reporting health concerns to doctors and nursing staff
● Providing cleaning services for clients including sweeping, mopping, dusting, laundry and other house cleaning
● Walking dogs and caring for client pets
Dr. Phillip Cook, DVM - Veterinary Assistant/ Receptionist August 2007 - October 2011
● Quick reasoning and decision making skills for patient health
● Strong self-management and stress tolerance ability
● Teamwork and interpersonal skills vital for quick assessments of incoming patients
● Client education via phone or in person on a variety of small and large animal concerns
● Preparing, collecting, and analyzing blood, stool, urine, and culture samples from small and large animals
● Work closely with the veterinarian during examination appointments by restraining animals for physical examinations
● Strict attention to detail and meticulous record keeping skills for patient care
● Maintaining a safe, comfortable and clean environment for staff, clients and patients
● The ability to de-escalate any situation through customer service skills
● Answering phone calls to schedule appointments, address emergency concerns and record information for large animal emergency calls.
● Utilization of paper records for scheduling and patient medical record monitoring
● Administering injectable and oral medications to small animal patients EDUCATION
Academy of Medical Arts and Business - Medical Assisting, A.S. July 2002 - May 2004
Primary focus was on medical assisting through coursework in human anatomy and physiology, insurance processing, and medication dosage
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