Desktop Support Specialist

BRIAN VAN BUSKIRK

PHONE: 816-***-****

*****@*******.***

PROFESSIONAL SUMMARY

•Over 20 years of IT Support Experience

•Extensive experience working in Windows 7/10 Refresh Projects

•Ability to serve as team lead/manager over teams and on projects

•Proven knowledge of diagnosing and troubleshooting any issues related to Personal Computers and Network Support

•Experienced in microcomputer hardware and software upgrades

TECHNICAL EXPERIENCE

•MS Windows10,8,7,Vista,XP Pro, 98, 95, NT, Mac OS-x MS Office 20XX O365 HEAT, REMEDY ticketing and Asset Management, Norton Ghost v2.8, v5.0,r MS Active Directory, SCCM, IBM Big Fix, MDT Imaging . JAMF Casper Suite.

Team leader with project management skills.

Desktop Support including PC hardware and OS software installation, troubleshooting. Tier 2/Tier 3 deskside support and Remote support using MS Remote Desktop, Screen sharing with MS Communicator/Lync/Skype for Business, Bomgar and other platforms.

•Completed IT Project Management Certification Program at Johnson County Community College 5/2009

•Microsoft Certified Professional - Core Essentials Exam – MS Windows workstations 5/1996

•CompTIA A+ Certified Professional 5/1995

PROFESSIONAL EXPERIENCE

SR. DESKTOP SUPPORT ANALYST

APRIA HEALTHCARE OVERLAND PARK KS

10/2020-PRESENT

•Diagnose and troubleshoot basic problems with PCs and multiple computer systems

•Recommend hardware solutions regarding personal computers in assigned areas

•Service Now ticketing system and Bomgar remote support Tier 2/3 Break Fix

•Microsoft Deployment Toolkit imaging/ IBM Big Fix /Absolute security/Cisco AnyConnect

•Windows 10 Refresh and data migration

INFORMATION TECHNOLOGY GROUP KANSAS CITY MO

DESKTOP SUPPORT CONTRACT

3/2019-7/2020

CITY OF KANSAS CITY MISSOURI (CITY HALL) KANSAS CITY MO

•Windows 10 upgrades and data migration

•Diagnose and troubleshoot basic problems with PCs and multiple computer systems

•Recommend hardware solutions regarding personal computers in assigned areas

•Tier 1/2 Break Fix

•Help Desk Phone and remote support

MATRIX CONSULTANT

DESKTOP SUPPORT CONTRACT

1/2019-2/2019 SYMPLR/CATUS SOFTWARE OVERLAND PARK KS.

•Windows 10 upgrades and data migration

•Asset Management and ticketing

•Diagnose and troubleshoot basic problems with PCs and multiple computer systems

•Recommend hardware solutions regarding personal computers in assigned areas

DST SYSTEMS/SS&C TECHNOLOGIES KANSAS CITY MO.

SR.DESKTOP SUPPORT SPECIALIST

4/2015-10/2018

•Diagnose and troubleshoot basic problems with PCs and multiple computer systems

•Recommend hardware solutions regarding personal computers in assigned areas

•Microsoft MDT for imaging, Active Directory, SCCM, and Remote Access Support

•Principal support for 1100 seats using 90%laptop and 10%desktop

•Asset Management and ticketing using REMEDY

•Windows 10 upgrades and data migration

GOOD SAMARITAN MEDICAL CENTER DENVER, CO DESKTOP SUPPORT SPECIALIST (CONTRACT) 9/2014-1/2015

•Windows 7 deployment – converting personal computers and desktops from Windows XP to Windows 7

•Diagnose and troubleshoot basic problems with PCs and multiple computer systems

•Active Directory, SCCM, and Remote Access Support

T-MOBILE – DENVER, CO 6/2012-7/2013

DESKTOP SUPPORT /IT ADMINISTRATOR/FIELD SUPERVISOR

•Performed all Desktop/Retail POS Support Windows XP/7 Pro

•Documenting, tracked, and monitored problems within the Remedy Ticketing System

•Managed crew of 3 Technicians supporting retail and office PC end-users in the Denver Market

JAB BROADBAND/SKYBEAM INTERNET – LOVELAND CO 6/2010-6/2012

TECHNICAL SUPPORT SPECIALIST

•Worked as Technical Support by phone for WISP for over 35000 Customers

•Email support included password reset, new account activation, and Email Client configuration (Outlook, Windows Live Mail, Mac Mail)

•Handled all Router troubleshooting and configuration

•Performed any Customer support using Sugar ticketing and CSG CRM software

•Remote access using Go To Assist

•100% phone support

VARIOUS CONTRACT ASSIGNMENTS 2005-2014

TECHNICAL SUPPORT SPECIALIST

•I have provided excellent Technical Support on various projects from 2006-present. Windows Upgrade/Migration Projects, imaging and installing PC software, printers and hardware. Diagnosing and troubleshooting any issues, and documented and tracked problems within various ticketing systems. I have served as a team lead and provided excellent customer service to the end-users. The companies included:

Terumo BCT Lakewood, Co (7/2014-9/2014)

City and County of Denver Co (5/2014-7/2014)

State of Colorado (10/2013-5/2014)

Covidien – Boulder, Co (7/2013-10/2013)

Liberty Mutual Insurance – Kansas City MO (7/2009-2/2010)

Motorola – Overland Park, KS (06/2009-07/2009)

ALTERRA – Overland Park, KS (8/2008-10/2008)

Embarq – Gardner, KS (07/2007-07/2008

UHG / Ingenix – Lenexa, KS (05/2007-07/2007)

Humana – Overland Park, KS (04/2007-05/2007)

H&R Block – Kansas City, MO (10/2006-4/2007)

Black and Veatch/EDS – Overland Park, KS (1/2006-6/2006)

American Eagle Outfitters – Ottawa, KS (9/2005-01/2006)

OTHER RELATED EXPERIENCE-NETWORK INTEGRATION CONSULTANT/DESKTOP SUPPORT SPECIALIST

•Webster House Restaurant – Kansas City, MO (3/2002-9/2005)

•Business Computers of Memphis – Memphis, TN (09/2001-02/2002)

•Chess, Inc. – Denver, CO (12/2000-07/2001)

•Total Systems Inc. Overland Park, KS (7/99-11/2000)

•Jackson County Circuit Court –Kansas City, MO (5/95-7/99)

EDUCATION

UNIVERSITY OF MISSOURI – KANSAS CITY, MO

Communications Broadcasting and Multi-track Audio Engineering

CERTIFICATIONS

•CompTIA A+ Certified

•Microsoft Certified Professional

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