Customer Service Representative
Resume:
Janet Horvath
Pontiac, MI *****
*****.*******@*****.***
Work with senior leadership and management staff in several departments within the company. A strong leader with vast experience and a proven track record of demonstrated ability in the development and maintenance of systems, processes and procedures. Proven analytical, organizational and communication skills. Self starter with high developed problem-solving and decision-making abilities
Work Experience
Customer Service Associate
North American Bancard - Troy, MI
September 2019 to August 2021
Work in the call center to handle call from merchants about there accounts and trouble shoot any billing concerns they may have.
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Go over the statements or deposit information with the merchants. Recommended merchandise to suit customer budget and preferences.
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Promoted products effectively by offering customers different options of equipment to use.
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Overcame customer objections by explaining all the options to work out any issues merchants have with there account.
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Greeted customers and asked open-ended questions to assess needs.
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Customer Service Representative
Concentrix - Auburn Hills, MI
February 2017 to March 2019
Case manager for Ford Motor Company over several states to assist consumers through the buy back process for the vehicle under
• the lemon law according to there state.
Customer Service Associate
Comerica Bank - Auburn Hills, MI
September 2016 to December 2016
Call center at Comerica Bank to help and assist customers with set up or reset passwords for the voice interactive voice response
• system that Comerica put in place for customer to obtain information over the phone about their accounts.
Provide customers with any account information that they may need.
•
Work with management throughout the process to help customers understand the change the bank has implemented for
• customers to be able to retrieve information over the phone. Utility Coordinator
FIVE BROTHERS - Warren, MI
October 2013 to April 2016
Set appointments for Vendors to do Occupancy checks at locations across the United States.
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Daily interaction with vendors on progress and status of orders.
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Work inbox to check and route the done inspections to proper area.
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Loan Officer Assistant
ADECCO - Auburn Hills, MI
January 2011 to January 2013
AEROTEK – Troy, MI January 2011 - January 2012
Flagstar Bank Post closing division Review Conventional loans and clear conditions on closed files.
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Handle daily logs to retrieve final documents by calling and emailing correspondent, Title Company and or broker on account to
• obtain missing documents.
Revise Hus and prepare correspondent and customer letters to show correct payment amounts.
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Customer Service Representative in Call Center.
CONSUMERS ENERGY - Royal Oak, MI
January 2008 to January 2011
Handle daily call on multiple lines for bill inquiries or starting or stopping service at a residence.
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Interact daily with numerous departments within the company about all customer issues.
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Handle emergency call regarding gas or electric problems.
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On call at all times during bad weather to handle power outages and gas related emergency calls.
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Also assigned to paperwork faxed over from customers regarding any problems or changes to the service.
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Production Assistant
CHASE BANK - Bloomfield Hills, MI
January 2006 to January 2008
Assistant to 5 sales associates in the mortgage department, responsible for all aspects of processing a loan.
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Interact daily with customers and title companies regarding mortgage process, Also assistant to mortgage department manager,
• regarding sales numbers and activity of all the loan officers. Interacted daily with customers and title companies on equity files also ordered title work and reviewed and examined all
• problems with any orders.
Reviewed and generated daily reports for turnaround and status of orders received.
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Equity Review Specialists Standard Federal Bank - Troy, MI August 1992 to October 2005
Interacted daily with customers and title, appraisal, flood companies on equity files.
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Received and reviewed title work, appraisals and floods.
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Support Specialist
January 1995 to January 2000
Ensured quality of loan underwriting process through interactive communication with senior credit staff and management within
• the Consumer Lending Department.
Bank Assistant
Fifth Third
Interacted daily with customers, title, appraisal and flood companies on equity files.
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Received and reviewed title work, appraisals and floods.
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Ensured quality of loan underwriting process through interactive communication with senior credit staff and management within
• the processing department and daily work with loan officers. Post closing associate.
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Education
College in Criminal Justice
Oakland Community College - Pontiac, MI
Oakland Community College - Auburn Hills, MI
Skills
• Microsoft Word
• IVR
• Case management
• Organizational skills
• Underwriting
• Sales
• Customer service
• Communication skills
• Loan processing
• Microsoft Office
• Financial services
• Fair Housing regulations
• Microsoft Excel
• Banking
• Loan origination
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