JENNIFER FOGLE

*** ********* ** ******, ** ***** 803-***-****

adr6la@r.postjobfree.com

A highly talented and accomplished customer service professional with skills and experience in interviewing and eligibility determination.

SUMMARY OF QUALIFICATIONS

More than 9 years administrative and customer service experience.

Able to meet and exceed all customer service and productivity goals.

Proficient in Microsoft programs.

Outstanding verbal and written communication skills.

Proven ability to train and lead a team.

EXPERIENCE

SOUTH CAROLINA DEPARTMET OF SOCIAL SERVICES 2018-Present

ELIGIBLITY SPECIALIST

Responsible for providing excellent customer services and resolving issue for clients. Interview and make eligibility determinations regarding benefits in a timely manner.

Train new hires and instructed groups on new training materials.

Demonstrated outstanding knowledge and skills to become a part of the ”A” team.

Interviewed over 15 clients per day.

Receive information, analyze information, organize information according to policy

Request information for incomplete files.

Determined if clients meet the state and federal guidelines for eligibility and mail correspondence accordingly.

Provide excellent customer service during high stress times using positive and professional communication.

Process payments to clients determined eligible.

Analyze for accuracy of payments.

FOGLE’S LANDSCAPING 2011-2018

ADMINISTRATOR

Generated invoices and bills.

Distributed bills and invoices for accounts payable.

Responsible for ordering and invoicing of equipment and supplies.

Organized jobs and completed bids.

Provided outstanding customer service.

Exceeded company goals for accuracy.

Managed scheduling and manpower to insure customers were provided with timely and efficient services.

EDUCATION

High School diploma, Pulaski Central High School (2005)

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