Customer Service Representative, leadership skills, self-motivated
Resume:
Alisha Smith Rose
Courtland, MS 38620
******.*.****@*******.***
Objective: To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.
Work History:
Jars Transportation, LLC
Oct. 2019- Present
Olive Branch, MS
Fedex Delivery Driver/ Contract
●Delivered and Picked up packages from businesses and residences.
●Routine maintenance log for trucks done daily.
●Reported any issues with trucks or deliveries to management.
●Worked independently and part of a team.
●Routinely trained new drivers on logistics, scanners, policy and procedures.
●Loaded, organized and unloaded vehicle for deliveries.
●Operated the scanner effectively to track the delivery process.
●Maintained appropriate communication with management to resolve any transit or package related issues.
●Learned the logistics of multiple routes to become an asset to the company and deliver all packages in a timely manner.
●Delivery rating always at 99.9%
Shoe Carnival
May 2019-Oct 2019
Oxford, MS
Assistant Manager
●Assist with daily operations of the store
●Open and close store responsibly
●Followed Loss Prevention guidelines
●Provided overrides, performed safe and till counts, and reconciled cash settlements.
●Manage and delegate daily sales and operational plans, tasks and goals.
●Supervise associates and delegate tasks to ensure productivity, assist in conflict resolution, coordinate meals or breaks and share department opportunities.
●Assist with timely administration of discipline, interviews, timecard punch edits, and report reviews.
●Process weekly truck shipments by unloading, scanning, detailing case contents, and supervising content placement.
●Assist in floor moves, merchandising, pricing and promotional displays.
●Managed, trained and mentored associates to assure company standards and processes were understood.
MTS, LLC.
Sept. 2018- May 2019
Houston, MS
Non-Medical Transportation Driver
●Responded to operational and dispatch requests and used the necessary tools, maps, and addresses to efficiently transport customers to and from facilities in a timely manner.
●Clearly documented trip information and details as pertained to the patient while maintaining confidentiality and patient rights.
●Used appropriate communication methods including standard radio transmission codes to effectively respond and route patients and comply with the company’s information security standards.
●Maintained a safe and clean vehicle for patients and maintained complete and regular mechanical checklist at start and end of shifts.
●Operated transportation equipment : stretcher, hydraulic lift, wheelchair as well as used PPE and managed disposal of those supplies as necessary.
●Worked collaboratively and in a professional manner with all Allied health and public safety personnel as well as fellow drivers and operations teams.
Loving Hands In Home Care, LLC
Oct. 2017- Sept. 2018
Pope, MS.
Owner / Operator
●Staff homes with qualified individuals necessary for patients needs
●Payroll/ Budgeting
●Scheduling for all homes
●Billing
●Build a plan of care and guidelines for staff, working with physicians and staff per patient
●Accounts Payable / Accounts Receivable
●Marketing
●Order Supplies for nutritional and wound care needs
●Logistics for all staff routes
Asera Care Hospice
2013-October 2017
Senatobia, MS
Hospice Aide / Certified Nursing Assistant
●Assist with daily living skills
●Document and report changes to RN Case manager
●Assist with Ambulation
●Provide physical and emotional support for patient and family
●Measure Vitals
●Educate family on Hospice services
●Fulfill nutritional needs
●Keep records in accordance with policies and procedures
●Assist RN in performing any patient care procedures
●Member of the QAPI committee
●Supply manager
Gentiva Hospice
2011-2013
Oxford, MS
Hospice Aide / Certified Nursing Assistant/ Medical Records Manager
●Assist with daily living skills
●Document and report any changes in patient to RN
●Assist with ambulation
●Provide grief support and counseling to the patient and family members
●Educate patients family on Hospice services
●Measure vitals (respirations, pulse, temp., BP, etc.)
●Provide emotional support for patient and family
●Keep records in accordance with policies and procedures
●Fulfill nutritional needs
●Assist RN in performing other medical procedures
●Assist with Sales Blitz
●Assist with filing insurance claims
●Assist with billing
●Assist with ordering and stocking medical supplies
Southern Care Hospice
Batesville, MS
2010-2011
Hospice Aide/ Certified Nursing Assistant
●Same responsibilities as Gentiva
●Assist Volunteer Coordinator with Health Fairs, Career Days, Job Corps work programs and state funded housing programs
Tri-Lakes Medical Center
Batesville, MS
2009-2011
Mental Health Tech/ Certified Nursing Assistant
●Assist RN with rounds
●Care for Pre and Post OP patients
●Pediatric and Bariatric patients
●Floated to any unit needing help such as: Geri-Psych unity, Detox Unit, Billing Department, as well as transportation.
●Other responsibilities are same as Gentiva Hospice and Southern Care Hospice
** More Work History Available Upon Request**
Education: CNA Certification Course NWCC Aug. 2009
Business/ Accounting Argosy University 2012-2014
Business/ Accounting Colorado Technical University 2019-Present
Certifications and License:
Certified Nursing Assistant
License # A062968
CPR Certified
Class D CDL#800617581
** Current State and Federal Background Check Available and References upon Request Also TB skin test up to date along with HEP and Covid vaccinations completed**
REFERENCES:
Morgan Shegog Tri-Lakes Medical Center 662-***-****
Amy Crume Asera Care Hospice 662-***-****
Emily Pontiff Asera Care Hospice 662-***-****
Robbie Parrish Asera Care Hospice 662-***-****
Justin Watkins Jars Transportation 901-***-****
Rodney Stanford Jars Transportation 901-***-****
Jacolby Mobley Jars Transportation 901-***-****
Sidney Welch Jars Transportation 662-***-****
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