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Customer Service Representative, leadership skills, self-motivated

Location:
Batesville, MS
Salary:
$33 hour
Posted:
August 17, 2022

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Resume:

Alisha Smith Rose

**** ****** **.

Courtland, MS 38620

662-***-****

adr6jb@r.postjobfree.com

Objective: To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

Work History:

Jars Transportation, LLC

Oct. 2019- Present

Olive Branch, MS

Fedex Delivery Driver/ Contract

●Delivered and Picked up packages from businesses and residences.

●Routine maintenance log for trucks done daily.

●Reported any issues with trucks or deliveries to management.

●Worked independently and part of a team.

●Routinely trained new drivers on logistics, scanners, policy and procedures.

●Loaded, organized and unloaded vehicle for deliveries.

●Operated the scanner effectively to track the delivery process.

●Maintained appropriate communication with management to resolve any transit or package related issues.

●Learned the logistics of multiple routes to become an asset to the company and deliver all packages in a timely manner.

●Delivery rating always at 99.9%

Shoe Carnival

May 2019-Oct 2019

Oxford, MS

Assistant Manager

●Assist with daily operations of the store

●Open and close store responsibly

●Followed Loss Prevention guidelines

●Provided overrides, performed safe and till counts, and reconciled cash settlements.

●Manage and delegate daily sales and operational plans, tasks and goals.

●Supervise associates and delegate tasks to ensure productivity, assist in conflict resolution, coordinate meals or breaks and share department opportunities.

●Assist with timely administration of discipline, interviews, timecard punch edits, and report reviews.

●Process weekly truck shipments by unloading, scanning, detailing case contents, and supervising content placement.

●Assist in floor moves, merchandising, pricing and promotional displays.

●Managed, trained and mentored associates to assure company standards and processes were understood.

MTS, LLC.

Sept. 2018- May 2019

Houston, MS

Non-Medical Transportation Driver

●Responded to operational and dispatch requests and used the necessary tools, maps, and addresses to efficiently transport customers to and from facilities in a timely manner.

●Clearly documented trip information and details as pertained to the patient while maintaining confidentiality and patient rights.

●Used appropriate communication methods including standard radio transmission codes to effectively respond and route patients and comply with the company’s information security standards.

●Maintained a safe and clean vehicle for patients and maintained complete and regular mechanical checklist at start and end of shifts.

●Operated transportation equipment : stretcher, hydraulic lift, wheelchair as well as used PPE and managed disposal of those supplies as necessary.

●Worked collaboratively and in a professional manner with all Allied health and public safety personnel as well as fellow drivers and operations teams.

Loving Hands In Home Care, LLC

Oct. 2017- Sept. 2018

Pope, MS.

Owner / Operator

●Staff homes with qualified individuals necessary for patients needs

●Payroll/ Budgeting

●Scheduling for all homes

●Billing

●Build a plan of care and guidelines for staff, working with physicians and staff per patient

●Accounts Payable / Accounts Receivable

●Marketing

●Order Supplies for nutritional and wound care needs

●Logistics for all staff routes

Asera Care Hospice

2013-October 2017

Senatobia, MS

Hospice Aide / Certified Nursing Assistant

●Assist with daily living skills

●Document and report changes to RN Case manager

●Assist with Ambulation

●Provide physical and emotional support for patient and family

●Measure Vitals

●Educate family on Hospice services

●Fulfill nutritional needs

●Keep records in accordance with policies and procedures

●Assist RN in performing any patient care procedures

●Member of the QAPI committee

●Supply manager

Gentiva Hospice

2011-2013

Oxford, MS

Hospice Aide / Certified Nursing Assistant/ Medical Records Manager

●Assist with daily living skills

●Document and report any changes in patient to RN

●Assist with ambulation

●Provide grief support and counseling to the patient and family members

●Educate patients family on Hospice services

●Measure vitals (respirations, pulse, temp., BP, etc.)

●Provide emotional support for patient and family

●Keep records in accordance with policies and procedures

●Fulfill nutritional needs

●Assist RN in performing other medical procedures

●Assist with Sales Blitz

●Assist with filing insurance claims

●Assist with billing

●Assist with ordering and stocking medical supplies

Southern Care Hospice

Batesville, MS

2010-2011

Hospice Aide/ Certified Nursing Assistant

●Same responsibilities as Gentiva

●Assist Volunteer Coordinator with Health Fairs, Career Days, Job Corps work programs and state funded housing programs

Tri-Lakes Medical Center

Batesville, MS

2009-2011

Mental Health Tech/ Certified Nursing Assistant

●Assist RN with rounds

●Care for Pre and Post OP patients

●Pediatric and Bariatric patients

●Floated to any unit needing help such as: Geri-Psych unity, Detox Unit, Billing Department, as well as transportation.

●Other responsibilities are same as Gentiva Hospice and Southern Care Hospice

** More Work History Available Upon Request**

Education: CNA Certification Course NWCC Aug. 2009

Business/ Accounting Argosy University 2012-2014

Business/ Accounting Colorado Technical University 2019-Present

Certifications and License:

Certified Nursing Assistant

License # A062968

CPR Certified

Class D CDL#800617581

** Current State and Federal Background Check Available and References upon Request Also TB skin test up to date along with HEP and Covid vaccinations completed**

REFERENCES:

Morgan Shegog Tri-Lakes Medical Center 662-***-****

Amy Crume Asera Care Hospice 662-***-****

Emily Pontiff Asera Care Hospice 662-***-****

Robbie Parrish Asera Care Hospice 662-***-****

Justin Watkins Jars Transportation 901-***-****

Rodney Stanford Jars Transportation 901-***-****

Jacolby Mobley Jars Transportation 901-***-****

Sidney Welch Jars Transportation 662-***-****



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