Support Agent Customer Service
Resume:
Jenell Wagner
Customer Service Management
Houston, TX 77035
********************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Care Provider
Private Homehealth - Houston, TX
March 2014 to December 2020
• Enabled patients to stay in their homes monitoring and recording patient condition, providing support and personal services.
• Monitored patient condition by observing physical and mental condition.
• Supported patients by providing housekeeping and laundry services, shopping for groceries and other household requirements, preparing and serving meals and snacks, and running errands.
• Assisted patients by providing personal services, such as bathing, dressing, and grooming.
• Advised on nutrition, cleanliness, and housekeeping.
• Maintained a safe, secure, and healthy patient environment by following company standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
• Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements. Agent/Customer Service Representative - Remote
Base Builder - Atlanta, GA
June 2019 to November 2020
• Maintained a positive, understanding, and professional attitude towards customers at all times.
• Responded promptly to customer inquiries.
• Acknowledged and resolved customer complaints.
• Understood products thoroughly to properly answer costumer questions.
• Processed orders, forms, applications, and requests.
• Kept records of customer interactions, transactions, comments, and complaints.
• Communicated and coordinated with colleagues as necessary.
• Provided feedback on the efficiency of the customer service process.
• Ensured customer satisfaction and provided professional customer support. Tech Support Specialist
Windstream Communications - New Orleans, LA
April 2014 to March 2017
• Responded to customer inquiries and assisted in troubleshooting and resolving challenges.
• Handled customer technical support cases through phone and email submission.
• Installed and configured computer systems and applications within the company.
• Resolved technical issues related to network interruptions. DSL Tech Support Agent
Teleperformance/Atat - Shreveport, LA
April 2010 to February 2014
• Provided answers to clients by identifying problems, researching answers, and guiding client through corrective steps.
• Improved client references by writing and maintaining documentation.
• Participated in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodated client disabilities by recommending devices and techniques. Education
High school diploma in Fine Arts
Huntington High School - Shreveport, LA
August 1995 to May 1998
Skills
• Customer Service 07 years/WORD/EXCEL/TECH SUPPORT PHONE AND INTERNET REPAIR (5 years)
• Management 10 YEARS /DESPOITS/INVENTORY/SCHULDEING (5 years)
• Hair Styling
• Senior Care
• Caregiving
• Childcare
• Food Preparation
• Meal Preparation
• Toddler Care
• Childcare
• Front Desk
• Cleaning Experience
• Babysitting
• Early Childhood Education
• Infant Care
• Home Care
Certifications and Licenses
Barber's License
January 2008 to Present
Assessments
Customer Focus & Orientation Skills — Familiar
December 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Work Style: Reliability — Proficient
March 2020
Tendency to be dependable and come to work
Full results: Proficient
Attention to Detail: Inventory — Highly Proficient June 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Work Style: Reliability — Familiar
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Home health aide skills — Familiar
July 2020
Providing care to patients in a home setting
Full results: Familiar
Sales skills — Familiar
August 2021
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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