Management Retail/Operations
Resume:
Shannon Edwards
Christiansburg, Va. 24073
***********@*****.***
***************@*******.***
Skills
Cash management i.e. deposits, pulls, audits, balancing and cash
exceptions reports and all facets pertaining to cash handling policies and
procedures of running a business. Recruiting, hiring, orientation and
onboarding, and training of new associates i.e. WOTC, I9 forms, new hire
documents, mission statement, handbook policies and procedures, code
of ethics, and all other requirements. Scheduling of
associates/management to accommodate deliveries, customer traffic,
initiatives, and vendors; while controlling labor to meet or exceed
forecasted sales budget and provide exceptional customer service.
Analyzing of reports weekly, monthly to ensure business is profitable and
any exceptions have been communicated, and actioned with follow up to
reduce shrink, increase productivity, and meet/exceed standards
required by the company. Retention, turnover, cross training, and
promoting associates and management in a positive, team environment
to ensure accountability, high crew morale, consistency and drive results.
Planning /Managing freight flow i.e. Reviewing manifest, completing
unload plan, live unloading of DC trucks, staging, consolidation,
moving, and clearing of at least 4 feet to 40 feet of merchandise to turn
the weekly DC truck in the allotted time frame of 3 day or sooner, keeping
sales floor packed out, managed and maintained a highly motivated team
2
to have a sense of urgency to ensure 25 case per hour standard. Exceeded
5% or better for first of the month/weekend sales, Less than 3% product
in backroom, weekly safety AP and camera audits to manage and
maintain integrity. Reconcile monthly Select receiving report in detail.
Analyze and review P&L statements for accuracy.
Experience
Virginia Tech University
02/25/2022 -Present
-Facilities & Housekeeping Staff
Backcountry
11/2021-02/2022
Christiansburg, Va 24073
-Customer Fulfillment Manager
Dollar Tree
July 2018 - July 2021
Christiansburg, Va 24073
-Store Manager
3
Store manager of 3 years, 3 different locations (Pearisburg,
Christiansburg, Pulaski)
Positive comp +4%,
Execution & operation on a high level for model store standards, top 3
percentile
Walmart
April 2017-May 2018
-Operations/Customer Service Manager
CSM manager for 14 months
Assistant Human resources manager
Cash management
Toys R Us/Babies R Us
October 1999-March 2017
-East Coast Store Manager
Store manager of 17 years, 4 different locations-Model store standard
4
Training, retention & staffing, controlled payroll/labor, protected
company
assets i.e. shrink, delivered exceptional brand standards
Education
Blacksburg High School
Class of 1991
Awards/Achievements
*2 time Top Gun 4th Quarter Award +10% Percent to Sales Comp
>Pearisburg/Christiansburg DollarTree
*Recognition Award from Giles Co. local Judge & Law Enforcement
*Recognized & Rewarded (max bonus) for Superior Performance in
Achieving Profitable Growth >by focusing on sales: 90 % seasonal sell
thru- 2% lift, +8 % to Comp Sales, + 16% average basket( increasing units
per transaction, suggestive selling)
*2 time Annual Shrink & Inventory Award w/ Bonus> performance
against goal of achieving 10% better than goal.
5
Contact this candidate