Customer Service Administrative

Roseville, CA ***** 916-***-**** *********@*****.***

PRISCILLA GARZA

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS Work Planning and

Prioritization

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Verbal and Written

Communication

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● Customer Service

● Issue Resolution

● Attention to Detail

● Business Correspondence

Customer Accounts

Management

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● Business Administration

● Corrective Actions

● Intuit QuickBooks

● Thrive Under Pressure

Approachable and

Outgoing

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● Adaptable and Flexible

BUSINESS OWNER 12/2020 to Current

Garza's Goods, Carmichael, CA

PATIENT NEEDS REP 05/2016 to Current

Sutter Health, Mather, CA

WORK HISTORY

Worked with marketing teams to create print and online advertisements to bring in new customers.

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● Introduced new methods, practices and systems to reduce turnaround time.

● Trained and coached new and existing employees to boost staff productivity. Entered income and expense details into business databases to track purchases and address variances.

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Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

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Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.

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● Evaluated suppliers to maintain cost controls and improve operations.

● Prepared bank deposits and handled business sales, returns and transaction reports.

● Consulted with customers to assess needs and propose optimal solutions. Input income and expense details into database to track business finances and address variances.

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● Reconciled daily sales, returns and financial reports in QuickBooks.

● Employed prompt decision-making and in-depth research to resolve issues. Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

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● Answered patient assistance calls, assessed needs and offered qualified support.

● Followed document protocols to safeguard confidentiality of patient records.

● Facilitated communication between patients and various departments and staff. Applied administrative knowledge and courtesy to explain procedures and services to patients.

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Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

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● Organized patient records and database to facilitate information storage and retrieval.

● Recommended service improvements to minimize recurring patient issues and complaints.

● Kept current with literature and felid advancements to advocate to and for patients. Helped address client complaints through timely corrective actions and appropriate referrals.

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Liberty University, Lynchburg, VA

Bachelor Of Business, Entrepreneurship, 05/2022

Carrington College California - Sacramento, Sacramento, CA Associate Degree In Nursing, Pediatric Nursing, 04/2009 EDUCATION

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