Valley Power Associate Seasonal
Resume:
HEATHER M. CHAVEZ
Nine Mile Falls, WA 99026
***************@*****.***
Objective: To obtain a rewarding career with a successful, goal oriented company focusing on customer satisfaction and long-term personal growth opportunities. SUMMARY OF QUALIFICATIONS
Ten years of successful inventory management and marketing activities
Proven track record of exceptional customer service skills in retail and medical industries
Skilled in Microsoft Office applications and other commercial software
Self-motivated with proven strong interpersonal and communication abilities
Accurate money handling skills and negotiable instrument processing PROFESSIONAL EXPERIENCE
Customer Service and Office Skills
Functioned effectively in business office setting; used organizational skills including phone reception, filing and other intermediate office techniques- responsibilities beyond normally assigned duties
Scheduled routine health care and critical urgent care medical consultations for 22 area doctors
Provided technical support to customers during document production using standard Microsoft Office products along with other commercial/proprietary programs-earned documented praise by many
Shipped customer parcels worldwide by using 10-key and entered customer information accurately
Displayed superior customer service skills in highly visible retail setting-earned the rarely given Beacon Award at FedEx Office in 2012 as well as Customer Service Awards at Walgreens in 2008 and 2009
Smoothly handled customer concerns by listening and developing agreeable solutions- consistently earned kudos and written appreciation by customers and team leaders alike
Highly skilled in work order processing, specialized customer orders, and shipping/invoicing Store Operations and Retail Sales
Skilled in a wide-range of inventory management and marketing activities-10 years of experience
Processed customer transactions using currency, checks, or debit/credit cards without error
Promoted monthly specials and cross sales to enhance customer value and store sales
Accurately closed out multiple registers and performed store closing duties
Consistently met or exceeded sales goals in retail sales and telemarketing positions Telemarketing
Performed banking transactions to include statement reconciliation, customer handling, financial instrument research, electronic funds transfers, and value added cross sales
Performed cold call sale activities and sales follow-ups, along with post-sales follow ups
Performed telephone marketing surveys for a national marketing firm
Received numerous kudos from happy, satisfied customers when they contacted my supervisor after effective problem resolution while working as a telephone banker
Earned “Top Producer” Award in May 2006 while at Communications Center Inc. EMPLOYMENT HISTORY
Sales Associate, Bath and Body Works, Spokane, WA October 2019-January 2020, Seasonal
Appointment Scheduler, Inland Imaging LLC, Spokane Valley, WA May 2016-May 2018
Production Coordinator, FedEx Office, Spokane, WA February 2011-February 2016
Administrative Assistant, Aces Valley Power Tool, Spokane Valley, WA January 2010-January 2011
Photo/Customer Service, Walgreens, Spokane, WA
August 2007-February 2010
Telephone Surveyor, Communications Center Inc., Spokane, WA February 2006-August 2007
Waitress, Ringo’s Casino, Spokane Valley, WA
February 2005-November 2005
Telephone Banker, ICT, Spokane Valley, WA
March 2004-September 2004
Telephone Sales, Legacy Auto Glass, Spokane, WA
August 2002-Janauary 2004
EDUCATION
Lakeside High School, 5909 Highway 291, Nine Mile Falls, WA 99026, 1999-2002
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