Customer Service Medical Billing

Shannon Little 318-***-**** cell

*** ***** ******** ** ***********@*******.***

Campti, La 71411

Summary statement:

I am an experienced Executive Assistant with over 15 years of knowledge and professional work ethics to aid

me in supplying the best work possible. I trained in business communications and administrative skills, as well

as customer service skills, office automation, and leadership. I am a well-organized, trustworthy, and loyal

worker who gains the most satisfaction for doing the challenging tasks and highlighting my skills in daily work

for others to see.

Experience:

Amazingly Affordable Repair & Renovations, LLC

January 2020 - present

Founder/Owner/Scheduler

Description of duties:

• Developed business as a self-employment venture and created a business plan

• Created business logo for the company and designed business stationary

• Performed operational responsibilities

• Recruited and hired laborers to help in the carpentry and residential repairs

• Retained customer files securely to keep detailed descriptions of work performed for clients

• Bookkeeping and payroll duties through computer software for detailed records

• Scheduled appointments with clients and work schedules for employees

• Supplied customer service for all clients, project schedules progression, payment schedules and completion

deadlines

Jean Simpson Temporary Services

February 2002-August 2003

Clerical Employee

Description of duties:

• Attended different companies to “fill-in” for clerical employee who was sick, on leave of absence, or vacation

• Answered phone lines, took messages, operated office machinery, filing, typing, greet company visitors

• Created company inner communications, create newsletters and memorandum per company liaison or

company supervisors

• Greeted company visitors and called the office employee to confirm and inform of their arrival

Star Tek Outsourcing

January 2007-October 2007

Inbound Customer Service Operator

Description of duties:

• Answer inbound phone calls for T-Mobile

• Helped clients with account issues and billing questions

• Initiated credit score inquiries for potential clients

• Helped clients with payments on existing accounts

• Adhere to confidentiality practices and policies

• Ensured schedule adherence by being punctual and dependable

1

Alison.com issues Certificate of Completion upon earning a 70% or higher on the final exam.

2

Saylor.org issues Certificate of Completion upon earning a passing grade on the final and course.

3

Straighterline.com issues an official transcript to networking colleges for credit towards a degree.

* Notates a Certificate of Completion earned by the person owning this resume.

• Continued to treat each client with professional and proper etiquette as outlined by major company

executives

Sears Auto Center

October 2003-October 2004

Assistant to the Manager

Description of duties:

• Reconcile Petty Cash with receipts

• Make special orders for after-market auto parts

• Answer customers questions

• Schedule employee work schedules

• Order merchandise to restock store merchandise

• Build merchandise displays per management instruction

Education:

Ultimate Medical Academy

January 2021 - present

Associate degree

Major: Medical Billing and Coding

Ashford University

April 2015 - May 2016

Bachelor’s degree (non-graduate)

Major: Business Administration

Minor: Project Management and Entrepreneurship

Colorado Technical University

May 2013 – September 2014

Bachelor’s degree (non-graduate)

Major: Business Administration

Minor: Psychology

Alison.com

May 2015 – present

Self-paced, college subjects that offer certification of completion

Major: Business subjects

Concentrations:

Introduction to Project Management *

Business Financial Reports

Networking

Business Ethics *

Beginning Business Law *

Budgeting *

Information Technology

Presentations *

Advanced Customer Service *

English

1

Alison.com issues Certificate of Completion upon earning a 70% or higher on the final exam.

2

Saylor.org issues Certificate of Completion upon earning a passing grade on the final and course.

3

Straighterline.com issues an official transcript to networking colleges for credit towards a degree.

* Notates a Certificate of Completion earned by the person owning this resume.

College Algebra

Project Management Practices

Business writing

English 1001

Saylor.org

May 2013 – present

Self- paced college subjects that offer transferable college credit

Skills:

Skill name:

• Office configuration • Telephone etiquette

• Documentation of details • Inner Office communications

• Bookkeeping • Published Poem Author

• Filing • Multi-tasking

• Typing • PBX system operator (100+ lines)

• 10-key touch • Personal information stays

• Customer service skills confidential

• Professional attitude • Driven to perfection

• Documentation Protection • Loyal

• PowerPoint Presentation creation • Trustworthy

• Business communications • Meticulous

• Project Planning • Observant

• Ordering supplies • Professional mannerisms

• Petty Cash Reconciliation • Leadership skills and

• Office Automation accountability

• Various Software operations • Time Management skills

• Payroll procedures • Goal oriented

• Creation of forms and paperwork • Dedicated

• Project management • Quick study on new

responsibilities

• Transcription

• Driven to succeed

• Extensive vocabulary

References:

Jarred Dickson 318-***-**** 214 Cloud Crossing Rd, Campti, La 71411

Don Savage 308-***-**** Acosta Regnal Supervisor

Linda Jackson 318-***-**** 214 Cloud Crossing Rd, Campti, La 71411

3

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