Service Representative Customer

Ashley Brackpool

***** ****** ***** ****, ********, CA 92592

Tel: 858-***-**** Email: ********@*****.***

PROFILE

To obtain a position and pursue a career with a company that is a market leader. One that chal- lenges and rewards its go-getters and that will allow me to apply and expand my professional and personal abilities

EXPERIENCE

Riverside County Sheriffs Department, Riverside, Ca January 2016- July2016 911 Communications Officer, Dispatch

Went through a 6 week academy prior to starting the position for a better knowledge of the job and its duties. Use of CAD (computer aided dispatch), CLETS (california law enforcement telecommunication system) and RMS (records management system). We are the primary answering point for all 911 and non emergency calls for Riverside County and Riverside County Fire. I determine the nature of the call, priority and extent of the request needed. Good listening skills, customer service and multi tasking is required. Recovery DME/Bledsoe Brace, San Diego/Temecula, California May 2011- May 2012 Orthopedic Sales Consultant

Sell and market priority products to meet and exceed sales in my territory. Consistently imple- ment the Sales Action through delivery of new products. Prospect and qualify new and emerging markets. Develop business plan to introduce new and existing products to convert opportunities and challenges contributing to growth

Successful Attributes:

Created new business in the territory and increased sales 100% Managed customer service and product training

Building and maintaining relationships with key office personnel DJ Ortho/Office Care, San Diego, California March 2008- May 2011 Office Care Field/Service Rep

Manage and Supply Scripps Clinic’s orthopedic department with DME inventory, manage and send in all paperwork for billing. Knowledge of Insurance billing and DJ Ortho Products, Mea- sure and fit patients with Custom Braces and other DME. Worked with Orthopedic department and staff on a regular basis

Team Surgical/Makena, San Diego, California February 2007- March 2008 Office Manager/Patient Service Rep

Manage the office with incoming orders, scheduling patients and inventory. Knowledge of Insur- ance billing and Donjoy Products. Measure and fit patients with Custom Braces and other equipment.

Dynasplint Systems, San Diego, California February 2006- February 2007 Sales Consultant/Foot and Ankle Specialist

Sell range of motion splints to podiatrist and physical therapist Demonstrate use of products to physicians and clinics page 2

Bill medical insurance for products and explain benefits for Medicare, PPO and HMO plans to physicians and patients

Schedule patients for fittings and education of products for home use Successful Attributes:

Created new business and increased sales by 50%

Managed and serviced the territory

Building and maintaining relationships with key personnel Team Post-Op, San Diego, California January 2002-December 2005 Customer Care Coordinator / Patient Service Representative Sell orthopedic post-op devices to orthopedic surgeons and hospitals Demonstrate use of products to physicians, hospitals, surgery centers and patients Bill medical insurance for products and explain benefits for Medicare, PPO and HMO to physi- cians and patients.

Schedule patients for education and use of products EDUCATION

California State University, San Diego California

Bachelor of Science

May 2001

Major: Kinesiology

Specializing in Fitness, Nutrition and Health

Gamma Phi Beta - 1996-2000

National Charity League, Saddleback Valley Chapter - 1996 Mission Bell Award - 1996

SKILLS

Proficient with MAC, IWork, Windows, Microsoft Office, Excel Power Point and Internet

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