Customer Representative Sales Associate

JULIEN D. SIMMS

**** **** **** ****** *****, MD 20748

Mobile: 202-***-**** Alt: 202-***-****

***********@*****.*** www.LinkedIn/in/Julien D. Simms

Employment Summary: Detail oriented and personable college student secking role to conuibute CSR experience and enhance skills in

customer representative position with Starbucks. Motivated: flexible and driven with strong public relations and ability to thrive in team-

based environment.

Skills & Training:

« — Retail sales & customer service ¢ = Merchandising logistics

« Monetary business transactions «© Analytical & critical thinking skills

© = Effective communication & interpersonal skills e Written Communication

e MS Office operations / certification e® ‘Teamwork ethics & flexible +

e¢ Extensive knowledge of Apple Sotiware & Apps * = Motivated & willing to train

¢ = Service oriented & attention to detail e = Flexible Schedule

Employment Experience:

09/2021 — 11/2021

Retail Sales Associate/Cashier

Finish Line Retailer — District Heights, MD

¢ Pleasantly greet customers and provide excellent cuslomer assistance engaging product options of organized merchandise available for

purchase. Interactions with customer selection assistance of products to drive sales goals.

© — initiate congultative sales approach to understand customer needs and recommend relevant offerings responding to customer inquiries

relaling to items, slore policies and address customer concerns through excellent customer service and securing sales goals.

¢ Conduct price checks, scan items and apply discounts and printed receipts, document transactions by receiving customer information

(email), informing clients of promotions and processing sales completion.

« Manage merchandise (stock), ensuring visible labeling, pricing and sales specials and maintain cleanliness and organization of

displays for visual presentation.

* — Support for loss prevention by monitoring shopper behavior and alert management of potential securily i

and timely replenishment of sales Noor merchandise.

09/2019 — 03/2020

Client and Event Operations Team Member

Contemporary Services Corporation — Upper Marlboro, MD

* Established professional CSR needs to provide management of more than 2.000 guests during public sporting events and pleasant

engagement and interaction in response to guests and patron requests for services and delivery during live events.

e = Demonstrate courtesy welcoming customers and adhering to client requests and concerns: assess information and issue direction per

requests achicving immediate resolution and actively engage in preparation of game-day event logistics, event planning and field

equipment upon assembly and disassembly. ft

« = Effectively collaborate with colleagues/management with market strategies for team and event promotions and initiate provisional

assistance with arena concessions, merchandising and stocking team supplies and sales items.

* — Implementation of client guidance and instructions with expert knowledge and efficiency of areas within the stadium and other client

related concession sales associate assistance duties as gned.

06/2018 — 03/2020

Customer Service Representative

DC United Soecer Club — Washington, DC

¢ Performed dutics aligning with management and customer service teams to develop customer compliance and initiatives for

approximately 2,000 customers per weekly live event.

* — Comply with team oriented preparations prior to live games including field and advertising prep. visiting and home team needs and

requests and management services and delivery and managed visitor seating other required directions and needs during events and

monitored venue in accordance to safety provisions.

Assessed customer needs, information, instructions and promote events, products and services to maximize conecssion and marketing

team merchandise.

* — Cultivate public relations with customers and drive business development by delivering applied knowledge and experience in public

relations and communication and assist implementation for efficiency ensuring client satisfaction,

issues and efficient support

Education:

The University of the District of Columbia, Washington, DC

A.A, Candidate, Business Administration & Technology

Luke C. Moore Academy High, Washington DC ' 2016

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