Retail Store Manager

CHRISTINA DI LELLO

Sierra Vista, Az *****/ 760-***-****/ *****************@*****.***

Professional Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Ambitious Managing Director with excellent Customer Service and Leadership skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Detail-oriented Store manager with over 10 years of Retail experience.

Skills

Administrative Management

Budget Control

Sales Tracking

Financial Statement Review

Records Organization and Management

Problem Anticipation and Resolution

Work History

Retail Store Manager 03/2019 to Current

Goodwill Industries Of San Diego County – Ramona, CA

Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Optimized store displays and appearance via strategic merchandising.

Managed store organization, maintenance and purchasing functions.

Strengthened merchandising and promotional strategies to drive customer and donor engagement and boost sales.

Hired, trained and supervised retail team members.

Grew company sales 134% by devising strategic promotional plans capitalizing on changing market conditions.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Examined merchandise to verify correct pricing and attractive displays.

Residential Aid/Property Manager 11/2018 to 10/2020

Solutions For Change – Vista, CA

Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.

Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Coordinated with janitorial and engineering staff on maintenance and upkeep.

Followed up on delinquent tenants and coordinated collection procedures.

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Assistant Store Manager 02/2011 to 10/2015

Goodwill Industries Of Orange Co. – Santa Ana, CA

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Maintained positive customer relationships by responding quickly to customer service inquiries.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Walked through store areas every hour of each day to identify and proactively resolve issues negatively impacting operations.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Education

Some College (No Degree): General Studies

Rio Hondo College - Whittier, CA

High School Diploma 05/1992

Downey High School - Downey, CA

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