Patient Representative Data Entry

CONSUELLA AUSBROOKS

**** *'NEAL LANE APT D, BATON ROUGE, LOUISIANA, 70816, US 225-***-****

************@*****.***

Maintaining customer satisfaction and contributing to company success by bringing 8 plus years of experience. When performing duties, use good judgment at all times. Planning and Organization

Account updates

Strong interpersonal skills

MS Word, Excel, PowerPoint, Access proficiency

Types 50 wpm

Complaint resolution

Customer-oriented

Quality assurance

Active listening skills

Positive and friendly

Claims investigation and research

Multi-line phone talent

Good listening skills

People-oriented

Detail-oriented

Professional telephone demeanor

Personable

Skilled problem solver

Administrative support

Customer relations

Computer literate

Creative problem solving

Goal-oriented

Data entry

Business Administration // Some college (No degree) Delta College of Arts & Technology, Inc. // Baton Rouge, LA Graduated in November 2016; Summa Cum Laude- 4.0 GPA High School // 1998

Assumption High School // Napoleonville, LA

Graduated May 1998

Customer Service Advisor // March, 2022 to July, 2022 Multiplan // New York, NY

Assist providers with application status, participation status with the network and assist with claim issues. Assist members with locating providers and facilities that participate with the network. Assist clients with claim information or providers participation with network. Customer Service Representative // February, 2020 to March, 2022 E Q Health Solutions Inc // Baton Rouge, LA

Provides courteous and prompt service to all internal and external customers Enter call data for tracking

Initiate outbound calls as necessary to facilities and providers Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates Identify opportunities and recommend methods to improve service and work PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Patient Representative // November, 2016 to February, 2020 Louisiana Women's Healthcare // Baton Rouge, LA

Greet and check-in patients

Schedule appointments

Verify patient's insurance information

Collect payments

Enter procedure codes and diagnosis into database

Begin application process and help patients through to the end Take messages and relay them to Healthcare professional

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