Colinda Smith

Customer Service Represenative

Oxford, MS 38655

adr6fg@r.postjobfree.com

+1-513-***-****

Positive and hardworking customer service professional with experience. Eager to pursue a long-term career in customer service. Exceeding customer expectations and solving their issues in a timely manner.

Work Experience

Customer Service Representative

Luxottica - Mason, OH

February 2022 to April 2022

I worked in vision insurance and claims department. I had to hipaa verify every call. Resolve any issues with their insurance. Help members locate in network providers. Explain their insurance benefits and also transfer inactive members to the right department. I also help members with their online registration by showing them how to clear them cookies and cache to help them be able to register online. I also worked the chat line handling two chats in a timely manner in finding a solution to their problem. Customer Service Representative

Anthem, Inc. - Remote

December 2021 to February 2022

Assisted customers with their accounts by actively listening to customers, taking detailed notes, following HIPAA guidelines and escalating customers request as needed. Research complicated cases without prompting to provide more comprehensive service to customers resulting in frequently high feedback ratings.

Customer Service Representative

STARTEK - Remote

December 2020 to November 2021

Assist customer with their accounts by adhering to the customers issues. Accurately taking notes and consistently getting a positive survey count. Documenting all calls as a result uploading notes to the system promptly,

and highlighting any concerns or flagged questions from the customers to make changes in policies to be a better customer service agent.

Education

Associate in Science (AS) in Health Information Management Phoenix University - Southfield, MI

June 2017 to June 2019

Central Texas College

April 2011 to June 2013

Certificate in Medical Billing

Miami Jacobs College - Springboro, OH

April 2011 to April 2013

High school diploma or GED

Skills

• Customer service

• Medical Coding

• ICD-10

• Medical Billing

• CPT Coding

• iOS

• Writing skills

• Millennium

• Microsoft Excel

• Microsoft Office

• Typing

• ICD-9

• EMR Systems

• HIPAA

• Mac OS

• Communication skills

• Computer literacy

• Windows

• Documentation review

• Customer support

Contact this candidate