Service Manager Client/ Dispatcher/Customer Service Rep
Resume:
THEODORA BACKMAN
**** ******* ***** *************, ** 30043
To secure a Management position within an organization that will allow me upward mobility, while utilizing my communication, people, and management skills and my ability to work in an ever growing and fast paced environment.
EXPERIENCE
DEC 2018-PRESENT
OPERATIONS SERVICE MANAGER, BACKMAN & MORRISON TRANSPORT
Responsible for overseeing the day to day operations of the company.
Serve as a liaison between customers, vendors, and other departments to communicate information.
Enter and dispatch work orders received via telephone, email or fax.
Schedule and manage service technicians to load and unload Construction material to/from jobsites.
Responsible for Vendor and Customer Account Management
Resolve any/all client complaints, service issues, scheduling challenges, incomplete assignments, site tardiness, and all other issues. JAN 2012-DEC 2018
SERVICE MANAGER, HUGGINS FOOD MART
Responsible for supervising and scheduling all employees and shift leads.
Assisted with the hiring, training, and development of new employees.
Maintained and kept records of all store inventory and merchandise.
Responsible for maintaining all Vendor Accounts.
Maintained a clean working environment.
SEPT 1998-JAN 2012
OWNER, HEAVENS MADE PROFESSIONAL SERVICES
Owned and operated a multi-service business providing Childcare and Cleaning services.
Responsible for overseeing the day to day operations for the Childcare and Cleaning Service Departments.
Responsible for overseeing the HR Department and assisted with the hiring, training, and development of new employees.
Responsible for the safety, health, nutritional needs and educational development of children.
Developed curricula in coordination with teachers, communicate with parents, and uphold the center's reputation.
Maintained all Cleaning Service Client Accounts and cleaning contracts.
Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.
EDUCATION
MAY 2015
ASSOCIATES DEGREE- PROGRAM MGMT, GWINNETT TECHNICAL COLLEGE
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