Christopher Kennard

**** ******* ** *** ***-***

Frisco, Texas 75034

214-***-**** adr6ec@r.postjobfree.com

Summary

Information Technology Professional with a little over two years’ experience performing Installation, Commissioning, Integration, Operation, Maintenance and Configuration Management. Thrive as a solution oriented performer who efficiently adapts to learning new skill-sets, procedures and methodologies. Seeking an opportunity to establish a thriving relationship and career contributing as an integral asset with an institution utilizing my technical training, experience and knowledge.

Technical Skills

●Microsoft Excel

●Microsoft Word

●Microsoft Outlook

●Putty

●T-Bird

●OSI Model

●Slipped

●T-PIM

●Cisco CLI

●Network Administration

●Nokia Ops Tool

●SPIRENT

●Tech Ticket

●OneConsole/PIER

●Granite Path Tool

●GMO Tool

●F-secure Tool

●WINFIOL

●MAD Routers ALU 7705&7750 Configuration/Modification

●NSN BTS Site Manager

●Streets & Trips

●OSS Element Manager

●Nokia OSS

●ATP Tool

●REACT

Education

Michigan Computer Training (CCNA) 2015

North Lake College/My Computer Career 2014

Certifications Attained:

●MTA Networking Fundamentals

Certifications in Progress:

●CCNA

●CCNP

University of North Texas

●Bachelors of Science – Criminal Justice 12/2007

Experience

GloTel – T-Mobile (Contract) 01/2022 – 06/2022

Switch Technician

Glotel is a national provider of staffing, managed services, and delivery-based project services operating at the intersection of telecom, IT and engineering to optimize their customer’s network connectivity.

Primary responsibilities include the following:

Compile Daily Network Health Check report

Update Friday Summary report

Scrub Sector outage report

Scrub Unavailability- Unaccounted Top 10 Report

TCM conference call / Change Management Prep

Update performance tracker with the latest updates

Assist FOPs and Senior Switch Techs as needed

T-Mobile 01/2016 – 04/2018

NOC Technician – Transport Team

T-mobile is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans around the country. As a publicly traded company with over 45,000 employees, T-mobile is leading the industry into the next phase of wireless connectivity for its current and future subscribers.

●Current primary responsibilities include, troubleshooting network connectivity issue that effect cell site coverage in entire T-Mobile network, Creating vendor trouble tickets with Telco/Power company providers for investigation to restore network connectivity, RFC Testing, Setting up vendor meets, T-1 Testing, Tech Support File Transfer request from ALU and MAD Router CPM Replacements during the maintenance window, Site resets, Site recommissions, and various other tasks as assigned

●Troubleshoot alarms in the Alcatel 7705 Cell Site Routers and Alcatel 7750 MAD Routers for connectivity issues

●Conduct MLPP T1 troubleshooting using CLI in MAD Routers while validating proper cross-connections in the 5500 DACS

●Work regularly with the following software and operating systems: Nokia Ops Tool, REACT, OSS Element Manager, Putty / FTP, NSN BTS Site Manager, Nokia OSS, T-PIM, Slipped, Spirent, PIER, OneConsole, Granite Path Tool, NEST, Ericsson OSS

●Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements

T-Mobile 11/2014 – 01/2016

Switch Technician

T-mobile is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans around the country. As a publicly traded company with over 45,000 employees, T-mobile is leading the industry into the next phase of wireless connectivity for its current and future subscribers.

●Current primary responsibilities include, monitoring and troubleshooting network connectivity issue that effect cell site coverage in Detroit and the surrounding markets,, Toggle Gena, RFC Testing, Setting up vendor meets, T-1 Testing, BSC Rolls and card replacement during the maintenance window, Site resets, Site recommissions, and various other tasks as assigned

●Conduct 911 adds via WinFIOL Tool

●Execute CSR configuration changes via Putty in the Alcatel 7705 Cell Site Routers

●Troubleshoot RET & MHA connectivity issues

●Conduct weekly RNC, BSC, 5500 DACS, 532 DACS Backups

●Execute AAV upgrades and cutovers from ATM to 1.95 as requested from Field Technicians

●Verify and modify AVIAT Microwave Routers (Donor/Recipient) configurations via accessing the CTR 8540 & CTR 8300 assigned to various cell sites

●Conduct MLPP T1 turn-up using CLI in MAD Routers while validating proper cross-connections in the 5500 DACS

●Work regularly with the following software and operating systems: Nokia Ops Tool, T-bird, OSS Element Manager, Putty / FTP, NSN BTS Site Manager, Nokia OSS, T-PIM, Slipped, Spirent, Tech Ticket, Technology Change, Granite Path Tool, Packet Abis Tool, NEST, Ericsson OSS, Web CTRL for BMS monitoring, Streets & Trips

●Produce Daily Availability Reports to monitor market performance using T-PIM, Technology Ticket and Excel Workbooks

●Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements

TekSystems / T-Mobile (Contract) 07/2014 - 11/2014

Network Operations Engineer

TekSystems is an IT talent management company with the largest global network of credentialed IT professionals. TekSystems leads and supports customer engagements with nearly 3,500 employees in over 100 locations throughout North America, Europe and Asia. Their IT consultant network encompasses over 81% of the IT workforce and deploy more than 80,000 technical professionals annually.

●Conducts routine remote surveillance and Tier 1 maintenance activities for on Ericsson, ALU and Nokia RNC's, BSC's, eNodeB's and BTS's

●Experience with Element Manager for the eNodeB's and RNC's to make modifications, reset sites and troubleshoot different elements

● Perform fault isolation tests related to transport trouble of T-1 circuits

●Monitor network alarms, and perform fault isolation testing on radio and switching networks and peripherals

● Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution

● Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller

●Escalates trouble tickets with third party vendors such as power and telco companies, as well as second tier organizations within T-Mobile

●Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions. Uses resource documentation for reference in troubleshooting network problems

Aegis Communications Group / Samsung

05/2014 - 09/2014

Network Engineer

Aegis Communications Group is a world leader as a global business service provider for telecommunications and technology based companies. Aegis has a presence in 52 locations across 12 countries and with more than 55,000 employees that provide a suite of solutions for their clients, from strategy and design to implementation and execution, that help global brands deliver memorable end-customer experiences.

●Executed various troubleshooting steps for multiple clients in a Network Operations environment to resolve large format display issues

●Re-generated customer issues in a lab environment to address client problems on a live device to provide and accurate method to resolve any technical issue displayed on Samsung LFD Devices ranging from DMD32 to DMD55

●Updated firmware and software version to client LFD models to provide and maintain appropriate functionality an client usability.

●Escalated cloud server issues through a managed ticketing system to address any client complaints about usability that were unable to be resolved at the Network Operations level

●Received continuous in-bound customer calls to set up installation, configuration, network connectivity and formatting of Large Format Display Devices

Artech / Ericsson (Contract) 10/2013 - 2/2014

Network Engineer

Ericsson is a world leader in the environment of rapidly-changing communications technology. They provide equipment, software and services to mobile and fixed network operators all over the globe. Some 40 percent of global mobile traffic runs through networks Ericsson has supplied, and they manage networks that serve more than 1 billion subscribers globally every day.

●Developed AMOS Scripts using local AMOS tools for field technicians to execute on various cell sites though out the western region of the United States

●Extracted information from OSS via WINFIOL and F-secure tools to input in the GMO tool for script generation and deliver to project managers

●Configure and troubleshoot performance issues by isolating errors in unusable data transcripts by correcting the information in populated fields to ensure script download ability

●Conducted RAN configurations, interfaces, and protocols to modify network sites per client MOP specifications

●Retrieved TND and Kgets from RNC/NodeB to transfer information from one technology to the next via the construction of various data transcripts

●Utilized Microsoft Excel and Outlook to generate reports for Implementation Managers and other support personnel as needed

●Designed script development related to NodeB Rehomes, Iur's, IuPS, and IuCS creations deletions and modifications for network upgrades from pre-existing technology

●Development of script design for New RNC's Iub/IP to deploy new cell sites in various markets

●Utilized Excel macros, XML and Java programming to transfer files from one tool to the next to execute the necessary steps to achieve the needed results of a particular project

●Converted RBS 3000/6000 cabinet series from CBU to DUW Technology

●Coordinated RBS 3000/6000 cabinet series from WCDMA to LTE Technology

●Perform quality assurance desk checks and review of scripts using MOP specifications and guidelines

●Provide recommendations to team members to insure client specifications are accomplished

●Perform network exports via OSS Common Explorer via created xml filters to make changes with planned activations within the network

C4 Technical Services / AT&T (Contract) 4/2013 - 7/2013

Network Engineer

AT&T is one of the world's largest communications companies with a very rich history spanning back to their days as Southwestern Bell. They serve customers in every aspect of the communications industry providing reliable wireless services utilizing 3G/4G LTE technology, 100 percent IP-based television service with AT&T U-verse and VPN and VoIP services for businesses.

●Executed sweep test of Ericsson AIR Antennas per customer specifications

●Operated Passive Intermodulation (PIM) Analyzer to obtain data of antenna performance on a pass-fail basis

●Utilized Type N connectors, 7-16 DIN and Pre-test tools to facilitate PIM test results

●Managed a crew of workers ensuring proper handling, loading, unloading, labeling and packaging of AIR Antenna units

●Recorded test results utilizing Microsoft Excel to generate daily reports for project management

●Performed site integration and commissioning via Smart-Laptop tool

●Coordinated troubleshooting activity with NOC personnel to resolve site connectivity issues

●Conducted 911 call testing with a test phone to ensure proper call handovers within the cell

●Utilized Windows 7 OS to generate various reports in closeout packages for project management and project personnel

Nextgen / Huawei / T-Mobile (Contract) 7/2012 - 1/2013

Network Engineer

Huawei is a 100 percent employee-owned private company that provides technology that helps makes communication possible for one-third of the world's population. T-Mobile is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans.

●Performed on-site network upgrades of live sites to accommodate a dual technology platform by installing LTE boards into already existing WiMAX technology

●Installed LTE Main Processes and Transmission unit (LMPT) and LTE Baseband Processing unit (LBBP) circuit boards into existing BBU3900 sub rack

●Replaced existing BBU3900 Fan Unit with new BBU3900 Fan Unit per client specifications

●Installed additional UPEU Power Unit in existing BBU3900 sub rack to accommodate new LTE units installed and act as secondary power unit

●Installed splitter for GPS signals to be used on a dual technology platform

●Troubleshoot connectivity issues of exiting Fiber-Optic Cables by ensuring good connections on site with NOC personnel

●Utilized Streets & Trips tool to conduct ATP drive testing ensuring antenna sector and site integrity

●Utilized Nokia GSM/UMTS, (OSS) RNC, NodeB, MSC, BSC, BTS Platforms to execute site integration and commissioning using BTS Manager to conduct work assignments

Dallas County Juvenile Department 9/2007 – 6/2009

Juvenile Detention Officer

Dallas County Juvenile Department is one of the largest juvenile departments in Texas. It has over 1,000 employees and nearly 7,000 youth between the ages of 10-17. Dallas County provides structured rehabilitative services from many programs and educational campuses throughout the department.

●Managed detention residents in a 24hour secured facility

●Provided counseling and risk management treatments for all detention residents in efforts to reduce the recidivism rates of detained youth

●Supervised daily structured activities for detention populations per county policy

●Implemented behavioral adjustments in accordance with county policies and procedures

●Maintained written daily log of all activities that occurred during shift worked

Enforced disciplinary actions for rule violations in accordance with detention center guidelines

Contact this candidate