SUMMARY

SKILLS

EXPERIENCE

JENNIFER

MARTIN

adr6dq@r.postjobfree.com

650-***-****

*** ********** *****, ******, **. 95630

Dedicated office assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Skilled in oral and written communication, team leadership and relationship-building.

• Correspondence management

• Detail oriented

• Project coordination

• Recordkeeping and bookkeeping

• Front desk operations

• Self-starter

• Meticulous attention to detail

• File and data retrieval systems

• Data entry

Scheduling and calendar

management

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• QuickBooks

• EMR systems

• Microsoft Teams

MEDICAL ASSISTANT 07/2021 to Current

The Dermatology Center of Northern California - Folsom, CA Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

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Educated patients about medications, procedures and physician's instructions.

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Prepping the patient for procedures (surgeries, cosmetics,lasers, skin exams, etc)

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Thoroughly documenting/charting all patient appointments (labeling biopsies, prescribing prescriptions, submitting necessary authorizations, etc)

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• Sterilizing instruments and surgical packs for procedures Assisting with Mohs surgery (setting up sterile surgical field, prepping surgical site, making sure the patient is comfortable, and educated throughout the entire procedure)

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• Submitting referrals to other providers for treatment. CUSTOMER RELATIONS & MARKETING MANAGER 01/2014 to 03/2022 Bronze Tanning - Belmont/Remote, CA

• Bronze Tanning Oversee all online marketing strategies

• Produced daily, weekly and monthly marketing campaigns

• Assure quality client experiences

• Successfully interacted with customers and retail buyers to expedite orders. Managed quality communication, customer support and product representation for each client.

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Guaranteed positive customer experiences and resolved all customer complaints.

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Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

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EDUCATION AND

TRAINING

OFFICE ADMINISTRATOR 08/2018 to 07/2021

Dermatology Center Of Northern California - Folsom, CA

• Interviewed patients to collect medical information and insurance details Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories

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Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in a Dermatology office.

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Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence

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Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files

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Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

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Set up appointments for physician visits and procedures using calendar software

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• Pleasantly greeted each patient and offered the desk sheet for easy sign-in

• Took messages from patients and relayed to the appropriate staff

• Observed strict HIPAA guidelines at all times according to company policy Delivered high-quality administrative and customer service to sustain patient and work flows

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CUSTOMER SERVICE REPRESENTATIVE 01/2011 to 01/2013 Rodder's Journal - So. San Francisco, Ca

Answering phone calls and appropriately directing calls and/or taking messages.

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• Processing customer orders daily via phone, internet, mail and eBay. This includes various tasks from receiving the order, processing payment, data entry, and fulfilling the order.

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Obtain and evaluate all relevant information to handle inquiries, orders and/or complaints.

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Record details of customer inquiries, comments, complaints, and subsequent actions taken.

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• Prospect and cold calls to acquire new accounts.

• Maintain and service existing accounts.

General administrative tasks including filing, copying, data entry, bank deposit preparation and errands.

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• Travel to trade shows and events.

Branson - Virtual/Online

Certificate

Medical Assisting, 07/2021

Corexel

Medical Terminology, 01/2020

Medical Terminology Certification Course

Burlingame High School

Diploma

1999

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