Summary

Having ** years of overall Experience in providing end to end support operations to Multiple applications based on Java, Pega, Dot net and Middleware Technology for Production and Non-Production environment.

Experienced in Managing end to end applications instances including Application Stability and Quality, Monitoring, Deployments, Checkouts, Support requests, Triaging/coordinating application issues, Business queries, Automations, EOV/EOL/Certificates renewals, Coordination's with stakeholders/Dev team etc.

Worked upon Code changes related to Bug Fixes and Enhancement request to running system, test them using Unit and Regression test cases and deploy them to Production with required documentation and Change request without any interruption to Running system

Rich experience in Investment Banking and Finance domains while working with Business Partners.

Experience in providing support to critical Business system i.e. Calypso and Eagle Pace.

Automated and eliminated manual efforts from multiple support activities and saved hours of efforts for clients.

Experience in handling Production outages while identifying and fixing application related issues.

Responsible for adhering Production level service level agreements incluing different OLA, SLA etc.

Release management experience in coordination and renewal of Production and Non-Production certificates of 400 plus Banking applications and their pre and post applications checkouts.

Develop and manage the roll out schedules, Coordination meetings, implementation plans, sign offs and activities/tasks for and across all functional groups involved in the release and work across functional groups involved in the renewals.

Good Knowledge with ITIL Processes like incident management, problem management, change management.

Managed and lead multiple support teams including team supervision, addressing queries, shift planning, reporting, transition/KT programs, documentation and team engagement.

Directly working with client and Publishing/coordinating Regular Status/Governance meetings with Clients and stakeholders.

Handled/Coordinated multiple vendor Transitioning Programs and lift/shift programs to frame a new team structure by dividing roles/ responsibilities.

Experience of raising service cases with applications vendors like IBM, Pega, Calypso to provide end solution for an issue.

Good analytical and programming capabilities coupled with excellent decision-making skills.

Good exposure working in Unix & Windows Operating system and knowledge of building and simplifying the complex queries for data against the Oracle, MS SQL Database.

Key Domain and Technical Knowledge

Domain : Investment Banking and Finance

Technical : Unix, Shell Scripting, SQL, PLSQL, PEGA Admin(prpc 7.1, Pega 8.*), Java, J2EE, MQ, IBM WebSphere

Tools – Autosys, Udeploy, HPSM, Service now, SQL Developer, Rapid SQL, ITRS, Team city Putty, Tectia, Eclipse, Multiple client specific Tools, EaglePace

Total Work Experience:

Company: Infosys Limited Period: 2012 – Till Date

Projects:

Project Title: TEM(Channels and services – STARS)

Client: CitiBank

Duration: 2019 – till now

Description: TEM (Test Environment Management) Project involves supporting UAT and PTE environments for Channels and services – STARS applications. The scope of project involves environment management, environment support, incident management, troubleshooting issues, infrastructure automation, infrastructure management, monitoring and event management, release management, scheduling management and service level management.

TTS Channels and Services STARS is a Pega vendor application based upon IBM middleware instances .

Responsible for all applications and database deployments, application checkouts, Infrastructure upgrades, environment monitoring, Certificate renewals, Application restarts, Green zone management,Hotfix installation, handling EOL, EOVs and Troubleshooting issues.

Leading a team of 4 members involved in supporting the applications

Addressing any critical or high severity issues or business outages reported in UAT and PTE environments within quick turnaround time.

Perform Incident Management, Request Fulfillment and Release management for applications

Responsible for Environment booking, demand and contention management for UAT, PTE environments

Responsible for Automation and Process Improvement Initiatives in UAT and PTE environment

Coordinate with Build programs to onboard any new environment and applications.

Performing Weekly status reports and Governance call with client

Project Title: Wealth Management-Deployops

Client: Morgan Stanley Bank

Duration: From 2016-2019

Description: Main Objective of the project was to provide 24*7 support to Support Dotnet and Java application deployments for all applications under wealth management across all the environments

My responsibilities include:

Deploy and support the changes in all environments.

Specialist in ServiceNow which includes Incident Management, Problem Management, Change Management, Request Management and Knowledge Management

Managed 200 above user requests per week with the help of ServiceNow tool which included various processes from logging incidents, classification by impact and urgency, assigning for quick resolution, escalation, providing resolution and generating reports for monitoring purpose.

Expert in handling different types of changes in multiple technologies such as Java,J2EE, DotNet and Mainframe applications.

Experienced in administration and deployment of applications on Apache Webserver and Application Servers such as Tomcat, WebSphere, IIS, etc.

Worked as Level 3 support to automate deployment methods using Shell Scripting on Linux platform and saved manual efforts almost by one third.

Defined, scheduled, executed, and monitored approximately 100 jobs per month via Autosys workload automation tool in multiple technologies such as Unix script, java program and command prompt scripts

Responsible of coordination and renewal of certificates of 400 plus applications present in java and dot net technologies and their pre and post applications checkouts

Responsible for Daily and weekly application checkouts and health checks and green zone management

Responsible for handling outages, where multiple users are impacted and a complete functionality is down, initiating outage bridge, troubleshooting with Clients in Bridge..

Created interactive and shareable dashboard views to depict trends of Incidents and ServiceNow requests, to track code changes, outages in applications with the help of ITRS.

Project Title: Managed investment and Controllers

Client: Northwestern Mutual

Duration: 2012 - 2016

Description: Project is to ensure availability of the application and services currently supported by Managed investments, Controllers and Financial Management team.

My responsibilities include:

Responsible to support critical Investment Batch Cycles running overnight to complete the Daily, weekly and Monthly Business data processing in Prod and BCP environment .

Support Critical Business application i.e. Calypso and Eagle Pace providing support to Business in handling their queries

Responsible for ensuring that the applications under Managed Investments and Controllers are undisrupted with issues.

Ensure application outputs are as per the required specifications and Service Level Agreements

Responsible to service issues as per the Service Level Agreements

Responsible for assigned Incidents, Problems, and change records for support activities.

Build the assigned requests using JAVA, J2EE, UNIX, and SQL and integrate with respective module.

Analyze and provide resolutions on technical issues reported in applications.

Identifying areas in existing system where process improvements and automations are feasible.

Addressing Business Partner issue and processing related.

Academic Qualification

Bachelor of Technology in Electronics and Communication in 2011 from Punjabi University, Patiala

Certifications / Professional Awards:

Certified in IBM WebSphere Application Server Network Deployment v8.5.5, System Administration

Infosys Insta Awards – Multiple occasions

IMS ITIL Release and Configuration Management

IMS ITIL Problem and Change Management

Foreign Languages known:

English, Hindi

Personal Information

•Gender : Male

•Marital Status : Married

•Visa Details : H1B

Jatin Mohan Tiwari – Application support Lead

Contact No: +1-813-***-**** Current Location: Tampa, Florida 33647

Email id: adr6d6@r.postjobfree.com Visa type: H1B

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