Customer Service Operational Manager

DELYNN ZITTERKOPF

*** ***** ***, *********, ***** 83201 · 208-***-****

*****************@*****.***

Individual with exceptional customer service and leadership skills. Seeking to advance my career as a Store Manager, bringing knowledge of project management, budgeting, and inventory management to facilitate the team in actualizing sales goals and executing strategic merchandising strategies

EXPERIENCE

AUGUST, 2006 – MAY, 2022

ASSITANT MANAGER, CAL-RANCH STORES

• Provide direction to staff.

• Liaise between managers, customers and employees.

• Strong sales abilities

• Customer service skills

• Balance store expenses and inventory

MAY, 2001 – MAY, 2006

OPERATIONAL MANAGER, ALL TECH

• Effectively communicating with teams members at all levels to improve staff performance and morale.

• Manage budgets, planning and auditioning.

• Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.

• Seek ways to better promote the store, the product line and service within the store. EDUCATION

MAY 1982

HIGHLAND HIGHSCHOOL

Completed up to 11th Grade.

SKILLS

• Determined and hardworking

• Quick, hands-on learner

• Self-motivated

• Flexible

• Excellent Communicator

2

ACTIVITIES

Always looking to for ways to give back to the community. In the past, I have volunteered to help manage the following events:

- Idaho State High School Rodeo.

- Intermountain Pro Rodeo Association

- Gem State Pro Rodeo

- Dodge National Circuit Finals Rodeo

In addition, I have volunteered my time to assist in the following clubs and organizations.

- 4-H

- Gate City Shooting Range (Secretary)

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