Customer Service Territory Manager
Resume:
Michele L. Wood/Wilkinson
**** ***** ******, ***** **** Lake, MN. 55110
612-***-**** ***********@*******.***
Objective- Seeking a professional position with 20 years experience as a OR Surgical Technologist to share in a variety of surgical specialties.
Experience
2017-2022 Surgical Technologist/ University of Minnesota
• Prepare the Operating Room for Surgical Procedure by setting up sterile instruments, drapes, and vendor equipment needed for the surgical case
• Positioning of the patient, with assistance of the correct bed, gel, pads, and arm boards prior to the RN prepping
• Assisting Surgeon/s during the Procedure
• Competent in all Surgical Procedures and Specialties fields, including orthopedic, trauma, spine procedures, GYN,general,urology,pediatrics, and bariatrics
• Accountable for medication being used on the field, working with Cell Saver technician managing volume blood loss
• Preceptor for new employees and medical students
2006-2016 Territory Manager Halyard Health/Kimberly Clark/ I-Flow
• Managed accounts within my territory (Minneapolis and St. Paul)
• Interacted with a range of clients with a focus on efficiency and superior customer service
• Clinical Point of Care, in-servicing on product and post-surgical patient care to all nursing staff involved with patient care, as well as ancillary departments
• Developed Champions to support and contribute to the program and use of product
• Coverage for all surgical specialties by being present in surgical cases to assist with placement of the product by demonstrating during surgery
• Communicated and in-servicing a variety of departments and positions to facilitate support and transparency, often acting as the primary communication liaison with Surgeons, Anesthesiologists, Nursing, OR staff and Pharmacy
• Assisted with development of programs offered within the company
• Presented to large non-surgical management within several health care systems the benefits and cost justification for the products and program
• Contributed to energetic, competitive team in Minnesota. Sharing contacts, successes and obstacles
2
• Played a key leadership role in the development of the Center of Education nerve block center at Abbott Northwestern Hospital
• Aggressively grew new opportunities and successfully maintained current clients within my territory
• Leader as facilitator for physicians by way of preceptors, WebEx, and educational centers to provide updated practices and procedures.
• Focus on continuous growth and achievement of quota
2001-2004 Saint Mary’s College
• Educator for the Surgical Technology Program
- History of surgery
- Anatomical Scrub
- Anatomy
- Aseptic Technique
• Lead Lab Instructor at the University of Minnesota
-Cardiothoracic, Bariatric, Ortho, General, Neurology, Transplant, Spine Surgery
• Involved in development of students, rounding and evaluating them scrubbing at a variety of hospitals
• Meeting with hospital staff and Nurse Educators regarding student’s performances and the Nurse Educators expectations
1997-2006 University of Minnesota-Fairview Department of Perioperative Services • Certified Surgical Scrub
• Surgical First Assisting a majority of surgical procedures
• Preparing, and setting up for a variety of procedures
• Involved in program to train and educate new hires
1997-2000 Private Surgical First Assistant for Dr. James Green Orthopedic Surgeon Surgical First Assistant for all Orthopedic and ER surgery procedures
• Educated patients and families about the expectations of the surgical procedure and met with families to discuss the actual outcome of the procedure
• Organized materials with Reps and OR staff for the specific surgical cases
• Prepared the tissue grafts for all ACL surgeries
• Worked with the device sales reps in anticipation of hardware and instrumentation • Closed the surgical site at the end of the procedure, applying the dressings and protective devices
1994-2000 Mercy Hospital
• Certified Surgical Technologist
• Scrubbed and First Assisted on a variety of surgical procedures
• Mentored new employees, and educated nurses and surgical scrub staff that were learning surgical procedures
3 • Assisted with vein harvesting in Cardiac cases
• Helped develop peer reviews
• Assisted Charge nurse with covering staff
Skills-
• Ability to learn quickly and articulate the knowledge to others
• Applying my therapeutic experiences
• Highly self-motivated
• Comfortable and confident in knowing my boundaries in the Operating Room, not only sterile technique, but the etiquette.
- Identifying the tensions, and how the surgical case is proceeding, considerate of the patient that is having the procedure
• Knowing how to use my connections and experience to develop new contacts and opportunities
• Willingness to adapt to change and be challenged to learn new things, and be a strong resource for my team members.
References-
• Dr Denis Clohisy – Professor and Department Chair of Orthopedic Surgery, University of Minnesota
********@***.***
• Dr Jeffrey Macalena – Orthopedic Surgery, University of Minnesota
• Tamara Johnson – RN, University of Minnesota
• Megan Anderson- OR Charge Nurse, University of Minnesota Riverside
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