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Customer Service Territory Manager

Location:
Saint Paul, MN
Posted:
August 16, 2022

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Resume:

Michele L. Wood/Wilkinson

**** ***** ******, ***** **** Lake, MN. 55110

612-***-**** adr6d1@r.postjobfree.com

Objective- Seeking a professional position with 20 years experience as a OR Surgical Technologist to share in a variety of surgical specialties.

Experience

2017-2022 Surgical Technologist/ University of Minnesota

• Prepare the Operating Room for Surgical Procedure by setting up sterile instruments, drapes, and vendor equipment needed for the surgical case

• Positioning of the patient, with assistance of the correct bed, gel, pads, and arm boards prior to the RN prepping

• Assisting Surgeon/s during the Procedure

• Competent in all Surgical Procedures and Specialties fields, including orthopedic, trauma, spine procedures, GYN,general,urology,pediatrics, and bariatrics

• Accountable for medication being used on the field, working with Cell Saver technician managing volume blood loss

• Preceptor for new employees and medical students

2006-2016 Territory Manager Halyard Health/Kimberly Clark/ I-Flow

• Managed accounts within my territory (Minneapolis and St. Paul)

• Interacted with a range of clients with a focus on efficiency and superior customer service

• Clinical Point of Care, in-servicing on product and post-surgical patient care to all nursing staff involved with patient care, as well as ancillary departments

• Developed Champions to support and contribute to the program and use of product

• Coverage for all surgical specialties by being present in surgical cases to assist with placement of the product by demonstrating during surgery

• Communicated and in-servicing a variety of departments and positions to facilitate support and transparency, often acting as the primary communication liaison with Surgeons, Anesthesiologists, Nursing, OR staff and Pharmacy

• Assisted with development of programs offered within the company

• Presented to large non-surgical management within several health care systems the benefits and cost justification for the products and program

• Contributed to energetic, competitive team in Minnesota. Sharing contacts, successes and obstacles

2

• Played a key leadership role in the development of the Center of Education nerve block center at Abbott Northwestern Hospital

• Aggressively grew new opportunities and successfully maintained current clients within my territory

• Leader as facilitator for physicians by way of preceptors, WebEx, and educational centers to provide updated practices and procedures.

• Focus on continuous growth and achievement of quota

2001-2004 Saint Mary’s College

• Educator for the Surgical Technology Program

- History of surgery

- Anatomical Scrub

- Anatomy

- Aseptic Technique

• Lead Lab Instructor at the University of Minnesota

-Cardiothoracic, Bariatric, Ortho, General, Neurology, Transplant, Spine Surgery

• Involved in development of students, rounding and evaluating them scrubbing at a variety of hospitals

• Meeting with hospital staff and Nurse Educators regarding student’s performances and the Nurse Educators expectations

1997-2006 University of Minnesota-Fairview Department of Perioperative Services • Certified Surgical Scrub

• Surgical First Assisting a majority of surgical procedures

• Preparing, and setting up for a variety of procedures

• Involved in program to train and educate new hires

1997-2000 Private Surgical First Assistant for Dr. James Green Orthopedic Surgeon Surgical First Assistant for all Orthopedic and ER surgery procedures

• Educated patients and families about the expectations of the surgical procedure and met with families to discuss the actual outcome of the procedure

• Organized materials with Reps and OR staff for the specific surgical cases

• Prepared the tissue grafts for all ACL surgeries

• Worked with the device sales reps in anticipation of hardware and instrumentation • Closed the surgical site at the end of the procedure, applying the dressings and protective devices

1994-2000 Mercy Hospital

• Certified Surgical Technologist

• Scrubbed and First Assisted on a variety of surgical procedures

• Mentored new employees, and educated nurses and surgical scrub staff that were learning surgical procedures

3 • Assisted with vein harvesting in Cardiac cases

• Helped develop peer reviews

• Assisted Charge nurse with covering staff

Skills-

• Ability to learn quickly and articulate the knowledge to others

• Applying my therapeutic experiences

• Highly self-motivated

• Comfortable and confident in knowing my boundaries in the Operating Room, not only sterile technique, but the etiquette.

- Identifying the tensions, and how the surgical case is proceeding, considerate of the patient that is having the procedure

• Knowing how to use my connections and experience to develop new contacts and opportunities

• Willingness to adapt to change and be challenged to learn new things, and be a strong resource for my team members.

References-

• Dr Denis Clohisy – Professor and Department Chair of Orthopedic Surgery, University of Minnesota

adr6d1@r.postjobfree.com

612-***-****

• Dr Jeffrey Macalena – Orthopedic Surgery, University of Minnesota

612-***-****

• Tamara Johnson – RN, University of Minnesota

952-***-****

• Megan Anderson- OR Charge Nurse, University of Minnesota Riverside

952-***-****



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