Customer Service Data Entry

Teresa Carlisle

270-***-**** ************@*****.*** Madisonville, KY 42431

SUMMARY

Versatile office administrator brings valuable experience in administrative roles. Offers friendly, knowledgeable front desk support for office environments. Drives office success with uncompromising work ethic, time management expertise and prioritization skills. Diligent customer skilled in managing external, internal and client-related correspondence. Experienced with office equipment and spreadsheet tracking. Organized collaborator commended for strictly following office policies and procedures to support operational success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Driven Customer service agent with 20+ years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Two plus years for at home work experience. SKILLS

Recordkeeping and bookkeeping

Organization and efficiency

Office equipment operations

Business operations understanding

Meticulous and organized

Multi-line telephone skills

Multitasking and prioritization

Data entry

Correspondence management

Document control

Policies implementation

Affirmative action

Benefits administrator

Problem Resolution

Process optimization

Conflict mediation

Call Centers

Data evaluation

Schedule mastery

Customer relations

Clerical support

Shipping and receiving understanding

Problem-solving abilities

High-energy attitude

Call Center Operations

Technologically savvy

Courteous demeanor

Inbound and Outbound Calling

Product organization

Office equipment proficiency

In-store support

Project management abilities

Quality control

Adaptive team player

System implementation

Report generation

Report creation

Quality assurance controls

Retail sales customer service

Microsoft Office expertise

Credit card payment processing

EXPERIENCE

Receptionist, Kentucky Legal Aid, June 2018-January 2022 Madisonville, KY

Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Managed more than 75 incoming calls per day.

Prepared packages for shipment by generating packing slips and setting up courier deliveries. Maintained financial records to verify timely clearance of credit and debit activities. Communicated with vendors to place and receive orders, request services and deliver instructions from office management.

Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.

Coordinated and communicated with 25 clients daily to gather pertinent information. Answered phone calls, provided information to callers and connected callers to appropriate people.

Answered office phone and emails to schedule appointments, answer questions, and document information.

Managed customer complaints and rectified issues to complete satisfaction. Documented and routed business correspondence to manage office paperwork. Pulled and organized requested documentation.

Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Confirmed transactional data by verifying name and payment information and clearly explaining Court fees to clients.

Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Signed for packages, recorded deliveries and distributed to personnel. Delivered key administrative support to coworkers, taking on additional tasks during peak times.

Maintained accurate bookkeeping of important files, running reports and delivering updates to staff.

Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.

Processed payments and updated accounts to reflect balance changes. Welcomed large volume of guests and improved overall customer service. Received incoming calls and coordinated with staff to fulfill customer requests. Organized resources and staff necessary to handle requirements and maintain strong service levels.

Maintained front office cleanliness and organized supplies to increase productivity. Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

Determined needs of visitors and provided information or solutions. Responded to inquiries and room requests made online, by phone and via email. Communicated with outside offices to obtain records and transfer files for PDF needs. Conducted transactions, confirming patient information and processing according to standard protocol.

Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Maintained important files, running reports and delivering updates on occupancy and revenue.

Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Directed clients and guests to correct departments, rooms and staff members. Input customer data into reservation systems and updated to reflect room changes. Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.

Scheduled meetings and meeting rooms for staff, corporate partners and customers. Made travel arrangements and reservations.

Trained 3 employees on KEMPS and answered employee technological questions. Displayed strong telephone etiquette, effectively handling difficult calls. Handled client inquiries with exceptional professionalism and enthusiasm. Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.

Provided detailed monthly departmental reports and updates to senior management. Human Resources Specialist, A Place to Call Home, June 2015-May 2018 Hopkinsville, KY

Assessed and filtered resumes from potential job candidates to identify qualified individuals. Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.

Managed strategy for performance evaluation, corrective action and disciplinary measures. Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.

Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.

Trained staff on software functionality for employee referral program, sensitive position tracking and tuition assistance program.

Supervised staff during training to maintain comprehensive organizational knowledge of federal, state and local regulations.

Strategized long-term business needs by driving employee feedback for process improvements.

Spearheaded productivity growth across HR through implementation of operational process improvements.

Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.

Conducted background checks, reference checks and employment verification. Completed onboarding and new hire orientation for employees. Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.

Supported employees with benefits enrollments by guiding process and answering questions. Updated database with payroll and employee information. Engaged in data collection, identifying organizational needs and development solutions. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Designed new employee packages and sent out via mail and e-mail. Led staff meetings to develop strategies that would positively influence workplace relationships.

Organized employee schedules, department phone lists and business card orders. Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.

EDUCATION AND TRAINING

Some College (No Degree)

Business Administration And Management, Madisonville Community College, Madisonville KY

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