Administrative Assistant Customer Service
Resume:
Connie Sue Toney
P.O. Box ***
Holden, WV *****
304-***-**** (Work)
304-***-**** (Cell)
EDUCATION:
Secretarial Diploma
Logan Senior High
Logan, WV 25601
Southern WV Community College
Associate in Accounting
Logan, WV 25601
CURRENT POSITION: Precertification Coordinator for Logan Regional Medical Center. Obtain authorizations for all outpatient testing and surgical procedures for numerous physicians working directly with the Director of Patient Financial Services on a daily basis.
SKILLS: 30 years experience in composing letters, transcribing reports, verifying diagnosis codes and procedure codes, composing emails, scheduling events, filing, completing various forms, contacting insurance companies, verifying eligibility, obtaining benefits, figuring and calculating deductibles and co-insurance amounts, collecting and posting payments and obtaining authorization for procedures. Contacting patients, making payment arrangements, posting payments. Working in Meditech, ECW and Relay Health verifying insurances, patient information and obtaining records. Transcribed legal depositions, Independent Medical Exams for permanent disability ratings, type and edit depositions with physicians and attorneys. 2 years experience as Invoice auditor and Administrative Assistant for the Supreme Court. 10 years experience in obtaining authorizations for multiple insurance companies including Worker’s Compensation and VA auths for all outpatient testing done in our Radiology/Nuclear Medicine/Surgical Departments. Experience with all online prior authorization provider portals including Health Help, Availity, Rad MD, Kepro, Evicore, Cohere, NIA and AIM.
Excellent written and verbal communication and telephone skills, ability to coordinate many different tasks, establish priorities, set deadlines and complete projects in a timely manner. Excellent knowledge and ability to utilize fax machines, copiers, adding machines, numerous types of computer software, knowledge of efficient sentence structure, knowledge of office methods, procedures, practices and possess ability to multi-task and handle a wide range of responsibility.
Resume Page 2
Connie Toney
I also maintain annual continuing educational workshops such as Telephone Etiquette, Confidentiality, Cumulative Trauma Disorders, Customer Relations, Session II, E & M Documentation Seminar, Basic Windows NT Training, "Things
That Can Get You In Trouble", Relay, Meditech scheduling, Customer Service, Strategies for Success by Zigg Ziggler, 10 Things You Should Know About HCAHPS, CPR certified, as well as maintaining all required annual Elearning courses.
WORK EXPERIENCE:
Professional Transcription & Typing Services
P.O. Box 75, Logan, WV
Self-Employed June 1996 to 2000
Dr. Padmanaban, M.D. Orthopedic Surgeon
20 Hospital Drive, Logan, WV
Employed 2005 to present
Chief Logan Lodge & Conference Center
Logan, WV 25601
October 2010 to June 2011
WV Supreme Court
Building 1, Room E100
1900 Kanawha Blvd, East
Charleston, WV 25305
Employed 03-01-12 to June 2014
Logan General Hospital - Logan Regional Medical Center
20 Hospital Drive
Logan, WV 25601
Employed June 24, 1985 to February 29, 2012
Rehired July 2014 to present
REFERENCES:
Rebecca Dingess, Collection Specialist
Logan Regional Medical Center
Debbie Lafferty, Director Patient Financial Services
Logan, WV 25601
Tim Matney, COO
Raleigh General
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