Theresa Dempsey

Newark, DE ***** ● 302-***-**** ● adr6c0@r.postjobfree.com

Professional Summary

Self-motivated administrative professional, highly organized skilled at multitasking, and prioritization and possesses critical thinking skills. Experienced with managing schedules, coordinating paperwork and serving customer needs.

Skills and Software

Insurance Verification and Referrals

Prior Authorizations and PDS Cortex

EKG

First Data, First Net, Payeezy and Payroll

Soarian Financial and Access Anywhere

Navi Net, Revenue Performance and EHR Arete

CFS (Christiana Financial System)

HIMS ( Health information Management Service)

Multi- Phone lines, HR and Six Sigma

Document control, Billing and Invoicing

Certifications

CPR

AED Defibrillator

Healthcare Compliance 2018/2019

HIPPA Privacy and Security Ver 1 & 2

OSHA

GHS Blood borne Pathogens (BBP) 2018/2019

Compliance Management System (CMS)

Fraud, Waste, and Abuse (FWA) 2018/2019

Work History

Telephone 911 Operator for Christiana, Wilmington and Middletown 07/2019 to Current

Access Coordinator/ Room 2160 / Front Office Assistant MAU

Christiana Care Health System – Newark, DE

Answer internal 911 lines, Overhead, activate emergency medical groups via page system

Register patients, obtain consent signatures, check demographics, and validate insurance

Obtain and enter accurate patient demographic and insurance information

Collect insurance co-payments and, Answer multi line telephones

Assist providers, staff and patients to provide exceptional service.

Evaluate each situation for severity, and report it to our clinical staff

Front Office/ Back Office/Medical Assistant, 05/2018 to 07/2019

Total Care Physicians – Wilmington/Glasgow, DE

Insurance Verification, Referrals, Prior Authorizations.

Scheduling, Answer Multi line phones, retrieves accurate messages.

Collected and documented patient medical information such as blood pressure and weight.

General Manager of Operations, 11/2003 to 04/2013

Service Master/ Merry Maids – Elkton, MD

Dedicated to customer service- impeccable follow through and support lead to repeat business.

Interviewed potential employees, prepared payroll, inventory, and Tracked gains and losses.

Prepared workmen's compensation, unemployment claims, and attends all hearings.

Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Education References upon Request

High School Diploma

Christiana High School - Newark, DE

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