Entry Clerk Office Assistant
Resume:
Theresa Dempsey
Newark, DE ***** ● 302-***-**** ● ***************@***.***
Professional Summary
Self-motivated administrative professional, highly organized skilled at multitasking, and prioritization and possesses critical thinking skills. Experienced with managing schedules, coordinating paperwork and serving customer needs.
Skills and Software
Insurance Verification and Referrals
Prior Authorizations and PDS Cortex
EKG
First Data, First Net, Payeezy and Payroll
Soarian Financial and Access Anywhere
Navi Net, Revenue Performance and EHR Arete
CFS (Christiana Financial System)
HIMS ( Health information Management Service)
Multi- Phone lines, HR and Six Sigma
Document control, Billing and Invoicing
Certifications
CPR
AED Defibrillator
Healthcare Compliance 2018/2019
HIPPA Privacy and Security Ver 1 & 2
OSHA
GHS Blood borne Pathogens (BBP) 2018/2019
Compliance Management System (CMS)
Fraud, Waste, and Abuse (FWA) 2018/2019
Work History
Telephone 911 Operator for Christiana, Wilmington and Middletown 07/2019 to Current
Access Coordinator/ Room 2160 / Front Office Assistant MAU
Christiana Care Health System – Newark, DE
Answer internal 911 lines, Overhead, activate emergency medical groups via page system
Register patients, obtain consent signatures, check demographics, and validate insurance
Obtain and enter accurate patient demographic and insurance information
Collect insurance co-payments and, Answer multi line telephones
Assist providers, staff and patients to provide exceptional service.
Evaluate each situation for severity, and report it to our clinical staff
Front Office/ Back Office/Medical Assistant, 05/2018 to 07/2019
Total Care Physicians – Wilmington/Glasgow, DE
Insurance Verification, Referrals, Prior Authorizations.
Scheduling, Answer Multi line phones, retrieves accurate messages.
Collected and documented patient medical information such as blood pressure and weight.
General Manager of Operations, 11/2003 to 04/2013
Service Master/ Merry Maids – Elkton, MD
Dedicated to customer service- impeccable follow through and support lead to repeat business.
Interviewed potential employees, prepared payroll, inventory, and Tracked gains and losses.
Prepared workmen's compensation, unemployment claims, and attends all hearings.
Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Education References upon Request
High School Diploma
Christiana High School - Newark, DE
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