Service Representative Customer
Resume:
LHEA CARDENAS
via tommaso silvestri,*, rome,
***** (IT) **************@*****.***
PROFESSIONAL SUMMARY
Hardworking reliable hotel cleaner, nanny and healthcare with almost 5 years of experience.Consistently recognized for going above and beyond to provide quality and reliable competency for my employers with a clean and comfortable experience. House keeping/ cleaner and gardener, Cacopardi family Keep the garden organized and clean
Make beddings
Responsible for cleaning the rooms and bathrooms
Do mopping and vacuum floor
Empty and clean the garbages
washing clothes using hands if nesesarry
Shined all the antiques and silver jewelries and displays Nanny and house keeping, Garafalo family
Keeps the children’s areas neat and tidy and does the children’s laundry. Transports children to and from activities, grocery shops for the children, and plans the children’s daily schedule.
May include additional household tasks, such as cleaning, cooking, housekeeping, and laundry.
Provides customized and personalized childcare for their children in their home. Administers one-on-one care and meets the physical, emotional, social, and intellectual needs of the children.
Contributes to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop.
House keeping, Sbardella family
Responsible for cleaning rooms, bathrooms and garden. Provide quality cleanliness on washing and ironing clothes Does changing bedsheets and bed covers
Helped to prepare her meals
EMPLOYMENT HISTORY
Oct. 2020 – Present
Rome, Italy
Dec. 2021 – Jun. 2022
Rome, Italy
Dec. 2021 – Jun. 2022
Rome, Italy
Hotel cleaner, Bread and breakfast
Maintains inventory of necessary supplies.
Reports necessary maintenance items.
Follows departmental policies and procedures.
Follows all safety and sanitation policies
Assists other departments when needed to ensure optimum service to guests. Performs additional duties as needed.
Performs cleaning duties in all guest areas and back of house. Consistently offers professional, friendly, and engaging service. Ensures housekeeping departmental standards are followed. Responds timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
Travel agent (customer service representative),
Teleperfomance
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively Cashier and motel cleaner, Px recreational hall ( mr and mrs sue swanda )
Provide assistance to guests with disabilities
Genuinely appreciate and thank guests for their visit Apply professional language in communicating with guests and other people Provide support to team to achieve common goals
Maintain quality standards and expectations
May. 2019 – Nov. 2019
Rome, Italy
Sep. 2017 – Oct. 2018
Pasig, Philippines
Apr. 2012 – Aug. 2016
Lamit, ifugao, Philippines
Answer immediately to request from guests, as well as from other departments Load cart with supplies such as linens and move it to the required area Enter guest rooms by adhering to proper procedures and ensure they are vacant Replace used amenities in guest rooms
Provide clean linens and terry for dirty ones
Fold terry, make beds, and ensure bathrooms are clean Take away, room service items, dirty linen, and trash Perform check on all room appliances to ensure they are in good working condition
Adjust furniture, desk items, and appliances when necessary Dust furnishings and walls and remove marks from them Carry out floor care duties in hallway and guest rooms, and vacuum carpets Health care for 15 years old with diasability, Allan balut Helped her prepare meals.
Monitored medicines
Assisted on going to therapy session
Helped for proper hygiene and changing diapers
Administered simple therapy
Helped her to bath
Nanny and baby sitter, Gina Buen Odonez
Prepared meals
Helped with home work
Planned daily activities
Responsible for transportation to extra curricular activities and doctor appointments
Offered tutoring to the child
Teached the child some indoors and outdoors activities Provided quality and care to the child
General housework and meal preparation
Provided simple medication for the child
Mar. 2011 – Oct. 2011
Bulacan, Philippines
Jun. 2008 – Aug. 2010
Bagabag, Philippines
Bachelor of Science: Business administration ( major in finance) Nueva vizcaya state university - Nueva vizcaya, Philippines EDUCATION
Jul. 2017
SKILLS
Crisis management: Scheduling and planning Conflict resolution Creative problem-solving Patient and kind demeanor when dealing with children Strong understanding of social, emotional and developmental needs of children Fun and energetic Highly adaptable and able to stay calm in all situations Positive attitude Time management Flexibility Empathy Stress management Attention to detail
Excellent communication and organizational skills Strong interpersonal and problem-solving abilities Highly responsible
& reliable Ability to work cohesively as part of a team Experienced
Experienced
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