Photo Specialist Customer Service

ROBERT ELAINE BURKHART

**** ***** ****, *****, ** 77511

CELL: 281-***-****

E-MAIL: *********@*****.***

To join an organization that can use a self-motivated, detail-oriented experienced individual with communication and organizational skills along with an extensive background in computer operation. I am a person who is a team player and committed to my responsibilities.

EXPERIENCE:

10/07/2019 to Present Bed Bath & Beyond Inc. Webster, Tx 77598

Customer Service

Cashiering, returns (giving credit back to cards, cash or store credit) or exchanges helping customers finding coupons on phone software, getting to know customers’ needs and suggest sales. Answering phone, transferring to the right department.

11/2000- 5/20/2019 Wal Mart Alvin, TX 77511

Photo Specialist

Customer Service, cashiering, doing weekly and monthly maintenance on all Kiosk and printers (DL600 is for 1-hour prints and DX100 is for instant, Epson is for larger prints and Phaser is for double sided prints). Changing paper in magazines for printers and adding ink when needed. Troubled when there was a problem whit equipment before placing a service call to Fuji.

Papered film for FedExing to Fuji for processing, then the information was sent to our store for printing. Sent home videos to Yes Video for transferring on DVD.

Helping customers with the Kiosk in order to make their pictures look the way they want to look. Packaging pictures and making barcodes for scanning for payment, also when ordered we put the same day service items to gather. Sales of merchandise, cashier, ordering of supplies, stocking merchandise in the photo and electronics, replacing missing labels, cleaning dept. and zoning. Called customers when outsourced orders came in for customer pick up. Achieving on 6 months inspections while I was there was 100s, 97 or 98.

Cash Office Experience, auditing cashier’s bags, making deposits and auditing safe after deposit.

06/2000-05/2001

District Secretary Computalog USA, Inc. Alvin, TX 77511

Performed a variety of office administration and clerical duties for the District Manager

In charge of setting up new office with new office equipment, telephone lines, internet connection, and computers etc.

Processed customer and account documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or retuning incomplete document.

Prepared information for weekly and monthly reports.

Operated computers, printers, facsimile machines, photocopiers and incoming and outgoing mail on a day-to-day basis. Set up new office with all equipment.

1995-6/2000

Receptionist/Secretary The Anschutz Corp. Houston, TX

Performed a variety of office administration and clerical duties for the District Land Manager, Land Attorney, Drilling Engineer, Geologist. and employees. Type letters, memos, oil and gas contracts: type 50 to 60 wpm

Responsible for Maintaining and purchasing all office supplies.

EDUCATION:

3/2005-10/2005

Nail Technician: State of Il. License #169.019464/ Texas License # 1441904

Trend Setters College of Cosmetology Bradley, IL

Studies: Bacteria and Infectious agents, Sanitation and Disinfection, Safety in the Salon, and Anatomy and Physiology.

1987 Barclay Career Houston, TX

Word Processing

Studies: Learning how to use a Computer and working in an office environment.

4/1980/05/1980 Alvin Community College Alvin, TX

GED

SKILLS:

Computer skills (Microsoft Office Word/Excel)

Ordering of all supplies and inventorying supplies

Customer Service

Answering phones, taking messages and relaying messages to the correct party

Greeting and Directed in office visitors to the correct party

Ten Key by touch, typing about 50/60 wp

Alpha and numeric filing

ACTIVITIES:

I enjoy teaching people to use programs and the computers so that they can feel confident of the use.

I have a passion for photography.

I enjoy doing manicures and pedicures to make people feel good about their self’s.

I enjoy fishing, crabbing and catching my own bait for fishing.

Reference:

Suzanne Arevalo 215 North Jackson, Alvin, TX 77511

713-***-**** Email **************@*****.***

Vickie Minton 1613 Alta Vista, Alvin, TX 77511

713-***-**** Email ************@*****.***

Michelle Blevins DeBerry 2400 Owen St., Alvin, TX 77511

281-***-**** Email ***************@*****.***

Donna Lee Powell 391 Sherandoe Lane, Alvin, TX

281-***-**** Email **************@******.***

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