Medical Billing Customer Service

BOBBIE J. DAHL

*** ********** **, ************, ** 28546

Phone: 910-***-**** / Mobile: 910-***-**** / Email: *****@*******.*** Compassionate, decorated and trustworthy professional with excellent verbal and interpersonal communication skills, seeking a position that allows the continued customer service experience.

• Earned multiple awards from management for superior performances in line with company goals.

• Contributor and recipient of Choice Hotel’s Hospitality Award

• Expert leader and trainer of successful teams that consistently produce results well beyond company expectations.

• Able to provide outstanding follow-through and balance multiple job demands simultaneously without sacrificing quality or deadlines.

• Types minimum of 48 words per minute with 10-key skills. EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy – Tampa, FL

Medical Billing Office Specialist Diploma (GPA: 3.85) 2012 Medical Billing Office Specialist Associate’s Degree (GPS: 3.29) 2013 Coastal Carolina community College – Jacksonville, NC Basic Veterinary Assistant 1998

Copper Mountain College – Joshua Tree, CA

EMT, 1-A Certification 1988

PROFESSIONAL EXPERIENCE

CONCENTRIX - Jacksonville, NC 2015-Present

DIRECT TV TECHNICAL SUPPORT, RETENTION AND CUSTOMER SERVICE

• Assist customers with billing support and questions, while protecting the security and privacy of acct and customer

• Adjust customers’ services based on needs

• Provide technical support via phone and chat, deploying on-site technical support as needed FEDEX CUSTOMER SERVICE AND TECHNICAL SUPPORT

• Providing customer assistance with package delivery and shipping inquiries

• Offering technical support for website services as well as software installation and functional support

• Ensuring the protection of customer account access and information SUPER 8 MOTEL – Jacksonville, NC 2013-1015

FRONT DESK, RECEPTION

• Managing guest reservations, checking guests in and out

• Addressing guest concerns and needs

• Maintaining guest security and privacy

• Housekeeping assignments, and updating system of clean/ready rooms as well as rooms blocked for maintenance.

JONES RETAIL CORPORATION, NINE WEST OUTLET – Nags Head, NC 2006-2013 STORE MANAGER

• Hire, train and manage a six-member sales team to consistently outstanding productivity well beyond organizational expectations.

• Named 2006 store “Manager of the Year” – Region 21, District 7

• Earned 2006 “Highest Volume Over Plan” – Region 21, District 7

• Managed 2006 “Top Store Accessory Percentage” – Region 21, District 7

• Certificate of Merit: Third Quarter 2006 – Exceeding Sales Plan by 7.45-percent; First Quarter 2007 – Exceeding Sales Plan by 2.07-percent.

Professional References:

Debbie Moore 252-***-****

Tanger Outlet Mall General Manager, Nags Head, NC

Kathy Mann Barefoot 304-***-****

Comfort Inn Oceanfront South, Nags Head, NC (retired) Super 8 Motel, Jacksonville, NC (retired)

Comfort Suites, Jacksonville, NC (retired)

Concentrix Employment Verification 800-***-****

Personal References

Nancy Whaley 910-***-****

NC DMV, Jacksonville, NC / Friend / 40+ years

Tiffany Bouckenooghe 252-***-****

Trimble, Montana / Co-worker / 6 years

Gina Sheffield de Freitas 910-***-****

Concentrix, Jacksonville, NC / Co-worker / 5 years Dalore Gauvin Marques 910-***-****

Concentrix, Jacksonville, NC / Co-worker / 4 years Scott Biggs 563-***-****

Food Service Manager, Illinois / Friend / 20 years

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