Administrative Assistant Customer Service
Resume:
ALICIA STEWART
Kannapolis, NC *****
*******************@*****.*** http://www.linkedin.com/in/aliciastewart1 248-***-****
Summary of Qualifications
Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
Demonstrates capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Proficient in Microsoft Office System and Microsoft Windows® operating system.
Ability to multi-task and operate a multi-line phone system.
Education
ROSS BUSINESS INSTITUTE – Oak Park, Michigan Certificate in Computer Accounting, 1987
RANDOLPH VOCATIONAL TECHNICAL CENTER – Detroit, Michigan Certificate in Stenography, 1986
DAVID MACKENZIE HIGH SCHOOL – Detroit, Michigan Diploma in General Studies, 1986
PROFESSIONAL EXPERIENCE
AMROCK – Detroit, Michigan 8/2019 – 5/2022
Signing Agent Communication Specialist (In Office & Remote)
●Handled a high call volume of inbound and outbound calls, emails and chats.
●Troubleshooted Notary Signing Agent’s app and loan signing document issues, adjusted payments, scheduled/rescheduled appointments with consumers and Notary Signing Agents.
●Provided resolutions between the banks/Loan Officers, consumers and Notary Signing Agents regarding loan documents, special appointments and diffused escalated issues.
●Responded to clients with a sense of urgency to ensure they feel valued and satisfied with our services.
●Utilized active listening skills to provide the most efficient assistance to all questions and complaints.
●Maintained a pleasant and professional work environment with team members to ensure we accomplish our daily goals as a team.
●Utilized software, databases and templates appropriately and with integrity of client’s personal information.
●Trained new team members of specific responsibilities and expectations of our team’s role and processes.
●Demonstrated exceptional customer service, verbal and written communication skills, and professional phone presence.
ROTTMAN, KINGSTON & NEUVIRTH, P.C. – Farmington Hills, Michigan 10/2013 – 08/2018
Administrative Assistant
●Demonstrated capacity to provide comprehensive support for Certified Public Accountants and staff; effectively managed all essential tasks.
●Completed and assembled clients’ tax returns, financial statements and engagement letters.
●Scanned/Copied and collated all projects (including confidential documents) for the firm.
●Sorted and distributed mail and faxes daily to office staff. Ordered and stocked office supplies.
●Performed good filing, organizational and proofreading skills.
●Computed amount of postage required for outgoing mail, depending on weight and classification.
●Demonstrated customer service and telephone operations; handled customer inquiries and phone presentations in a professional manner on a daily basis.
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REHMANN – Farmington Hills, Michigan 02/2007 – 07/2012
Administrative Assistant
●Demonstrated capacity to provide comprehensive support for Certified Public Accountants, staff and effectively managed all essential tasks.
●Completed and assembled clients’ tax returns, invoicing and financial statements.
●Prepared and monitored e-filing, and various forms (i.e. W-2’s, W-3’s, W-9’s, 1099’s, 1098’s, 1096).
●Scanned/Copied and collated all projects (including confidential documents) for the firm.
●Utilized knowledge of and experience with mailroom procedures.
●Performed good filing, organizational and proofreading skills.
●Computed amount of postage required for outgoing mail depending on weight and classification.
●Demonstrated customer service and telephone operations; handled customer inquiries and phone presentations in a professional manner.
●Took accurate phone messages and delivered messages promptly. Trained receptionists and administrative assistant staff.
●Utilized/Maintained Gofileroom, Lotus Notes, AS400, WinFiler, Fixed Assets CS, ProSystem fx (Tax, Engagement), PPT 2009, Adobe Acrobat 8 Standard, Crystal Xcelsius Professional 4.5, Reqwired and Practice Systems.
GREATER DETROIT AREA HEALTH COUNCIL – Detroit, Michigan 08/2003 – 04/2006
Administrative Assistant
●Provided a high-level of administrative support to the Vice President, Executive Director and Community Resource Coordinator of Community Health. Highly organized and detail-focused with an exceptional track record of accurately handling various reports in deadline-oriented environments.
●Handled all word processing and typing.
●Entered data for reports, production items, shipping, and inventory.
●Maintained computerized and manual inventory of all supplies and products.
●Reserved venues. Coordinated successful client seminars, staff retreats, banquets and luncheons.
●Created promotional materials and an efficient filing system.
●Recorded, transcribed and distributed minutes.
●Managed the calendar of events. Scheduled executive-level meetings and travel.
●Prepared bi-weekly time, expense, and travel reports.
●Managed invoicing and billing processes.
●Helped plan and organize company functions.
●Answered the telephone and represented the company in a professional and businesslike manner.
●Provided customer service skills on a daily basis.
CAREGIVERS – Detroit, Michigan 06/2000 – 06/2002
Administrative Assistant
●Provided administrative support to the program manager and two supervisors.
●Oversaw a wide variety of administrative functions.
●Compiled and analyzed data from monthly reports to prepare supervisors’ presentations to executive management.
●Developed internal correspondence that facilitated effective communication and transfer of information between designated offices.
●Maintained filing systems, logs and records, which enabled quality assurance tracking.
●Delegated specific assignments to caregivers.
●Managed bi-weekly time logs. Arranged transportation for clients.
●Significantly reduced time required to prepare and distribute quarterly reports by spearheading implementation of electronic reporting procedures.
●Maintained database for Parenting Department.
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DOUG WARE INSURANCE AGENCY – Madison Heights, Michigan 09/1999 – 05/2000
Customer Service Representative
●Performed day-to-day office procedures, provided fundamental support to company President, Insurance Agents, Underwriters and customers.
●Used database to obtain information, compile and input data.
●Performed application upgrades.
●Generated motor vehicle reports.
●Made modifications to insurance policies based on customers or insurance underwriters requests.
●Provided automotive, medical and homeowner insurance quotes.
●Maintained excellent customer relations and developed great customer rapport.
AAA OF MICHIGAN – Dearborn, Michigan 11/1995 – 09/1999
Advisor
●Performed day-to-day call center procedures, provided prompt assistance and customer service to AAA road service members. Served as liaison to tow truck companies, collision shops, state troopers, police officers and customers.
●Developed ability to work in a fast-paced atmosphere.
●Maintained excellent customer service skills and developed great customer rapport.
●Diplomatically resolved customer’s complaints on an as-needed basis.
●Ability to follow instructions well and make decisions with no supervision.
●Maintained all record-keeping procedures without error.
●Effectively developed telephone communication skills and consistently met quotas.
●Used database to obtain information, compile, input, and dispatch data.
●Excelled within a fast-paced environment, continually taking on increased levels of responsibility.
References are available upon request
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