Medical Customer Service Secretary

Jacksonville, FL 229-***-**** *********@*****.***

Shurniki Forbes

Objective

Dedicated Unit Secretary skilled in patient records management healthcare operations illustrated over 8 years of industry experience. Eager to offer effective communication and a proactive attitude to facilitate seamless patient satisfaction and bring value to the company.

Experience

05/2013-05/2022

Dialysis Clinic Inc.

Albany, GA

Dialysis Unit Secretary

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Provided patient information to facilitate timely admissions and discharges.

Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.

Retrieved physicians' paperwork, including lab test requests.

Managed unit call reception and routed calls to correct department.

Executed clerical tasks and assisted with all unit duties as directed.

Created and maintained accurate and confidential patient files according to regulatory mandates.

Managed front office customer service, appointment management, administration tasks to streamline workflow.

Managed medical practice administrative needs to provide patient satisfaction.

10/2012-11/2013

Subway

Leesburg, GA

Sandwich Artist

Completed efficient store opening and closing procedures each day.

Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.

Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.

Maintained clean, well-organized and properly sanitized front counter area to greet customers.

Organized food preparation stations and replenished supplies regularly.

Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.

Answered guest questions, delivering most accurate and updated information available.

Communicated with customer to provide menu offering details and assist with decision-making.

Assisted customers, including answering questions and preparing orders.

Education

08/2011-10/2012

Albany Technical College

Albany, GA

Diploma - Oct 2012

Albany Technical College Albany, GA

Business Administration(Concentration of Medical)

References

References are available on request.

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