Customer Service Care

ANTQUENETTE TWILLIE

ACCOUNTS RECEIVABLE SPECIALIST (CASH)

CONTACT

205-***-****

*** **** ** *

BIRMINGHAM, AL 35222

****.*****@*****.***

EXPERIENCE

Client Name: Regions Bank-Rose International

POSITION TITLE: LOCKBOX PROCESSING SPECIALIST

ASSIGNMENT DURATION: 10/11/2021 – 4/25/2022

*VERIFIES AND RESEARCHES CHECKS THAT COME IN FOR DEPOSIT

*PREPARES AND PROCESSES DEPOSITS TO DESIGNATED ACCOUNTS INCLUDING MERCHANT AND LOOSE COIN DEPOSITS.

*FOLLOWS ENDORSEMENT PROCEDURES FOR CHECKS

*FOLLOWS SPECIFICATION SHEET DIRECTION FOR EACH LOCK BOX CUSTOMER

*BALANCES THE GENERAL LEDGER

*PROCESSES BANK BY MAIL

SKILLS

KNOWLEDGEABLE, ANALYTICAL, AND PERSONABLE WITH EXCELLENT PROBLEM-SOLVING SKILLS IN AREAS OF CREDIT AND COLLECTIONS

EXPERIENCE

BILLING RESOLUTION ANALYST • MOTION INDUSTRIES • 12/2005 TO 05/2020

DATABASE MANAGEMENT FOR CYCLIC NOTIFICATION VIA CALLS AND EMAILS ON MISSED PAYMENTS 1-90+ DAYS PAST DUE. USED EXEMPLARY COMMUNICATION SKILLS WHILE CONTACTING CUSTOMERS TO DETERMINE REASON FOR PAYMENT DELINQUENCY AND NEGOTIATING REPAYMENT PLANS. EXCELLENT TRACK RECORD IN MAINTAINING CALL QUALITY AND COLLECTION TIME.

RETIRED • 05/2020 – PRESENT

TALENTED ACCOUNTING SPECIALIST WITH 30+ YEARS IN FINANCIAL SERVICES AND CUSTOMER CARE MANAGEMENT ACROSS DIVERSE INDUSTRIES

EDUCATION

Degree • School

Paul Lawrence Dunbar- Diploma

Degree • Date Earned • School

San Francisco School of Real Estate - Diploma

will

Contact this candidate