Customer Service Jewelry Associate

Lindsey Collier

*** ********* **

Kingsport, TN *7660

423-***-**** ****.*******@*****.***

Work History

Citizens Bank

Tri-Cities

March 2020-current employer

Floating Teller/ Teller Supervisor/ CSR

as the floating teller I would travel from branch to branch and assist with all teller processing

Taking payments, cashing checks, with drawling/depositing into accounts

Give world class customer service and assist customer with their needs

As the teller supervisor I over see day to day operations for my Branch Manager

Monthly alarm test, drawer audits, maintaining records, Secruity, working with other departments to ensure customers needs are met

Opening and closing accounts, providing solutions to customer needs, opening closing CDs or IRAs

Advising on customers money goals

Sears

2012-2021

Kinsport, TN

Cashier/ Fine Jewlery Lead/ Hardlines lead/ Softlines Lead/ Softlines Zone Supervi August 2012- April 2017

-As the fine jewelry/ cashier lead responsible for cashier and fine jewelry associate - Coaching and observing associates

-Cash handling and putting money up nightly in the safe.

-Handling customer problems.

-Making schedules for my associates.

-Taking payments and ringing out customers.

-Helping out in other departments to help store meet expectations. -Responisble for the jewelry department and the sales goals for jewelry.

Sears

Asheville Nc April 2017-April 2018 Softlines Lead/ Store Support Supervisor

-As the Store support Superviosr I was over the operations of the entire store.

-I was over all cash room operations and HR procedures. In charge of making sure balanced.

- Handled End of the month cash situations and made sure registers were maintai - Over a team of 10 or more while maintaining metrics to meet and exceed compan - Over scheduling both for my team but also the management team.

Sears

Concord, NC May 2018-February 2021

Operations Manager & Softlines Assistant Store Manager

-As the ASM of the store I am over the softlines sections of the store. I maintain th the company while making sure to meet the needs of customers.

- I am over three leads and 20 to 30 associates, I handle scheduling and any issue

-I assist in all areas of the store to maintain customer happiness and to ensure the store.

Advanced Call Center Technologies Johnson City, TN

July 2010- January 2011

customer service/ debt collector

-Locate and notify customers of delinquent accounts by mail or telephone. -Perform various administrative functions for assigned accounts, such as recordin purging the records of deceased customers.

-Refer unresolved customer grievances to designated departments for further inv -Record information about financial status of customers and status of collection ef -Arrange for debt repayment or establish repayment schedules, based on custom -Answer customer questions regarding problems with their accounts.

-Receive payments and post amounts paid to customer accounts.

-Keep records of customer interactions and transactions, recording details of inqu comments, as well as actions taken.

-Check to ensure that appropriate changes were made to resolve customers' prob -Complete contract forms, prepare change of address records

-Advise customers of necessary actions and strategies for debt repayment.

Education

Gate City High School

Gate City, Va

General Studies, June 2007

Additional Skills

-Great with computers and a quick learner with new software. -Excellent with customer service.

-Great with customers needs and complaints.

-Efficent with multitasking and handling multiple things at once. -Excellent communication skills, either written or verbal.

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