Operations Director
Resume:
Enthusiastic, self motivated, entrepreneurial Health & Wellness Specialist with strong, diverse Business Operations background, thrives as a leader in a team environment or by oneself. Accomplished with a proven ability to develop and implement health and wellness programs that support healthy lifestyle changes and objectives. CONTACT
***************@***.***
EDUCATION
Licensed Massage
Therapist/Injury Specialist
The Muscular Therapy Institute
1995-1997
Physical Education
Plymouth State University
1986-1989
Business Management
Franklin Pierce College
1985-1986
Completed 1 year and recruited to
Plymouth State
Business
Community College of Rhode
Island
1983-1985
SKILLS
Detail Oriented
Customer Relationship
Management (CRM)
Program Management
Professional (PgMP)
WORK EXPERIENCE
LMT
Massage Envy
December 2017-March 2021 (years: 3, months: 3)
Provided therapeutic massage therapy and full body stretching to members to enhance mobility and quality of life.
Property Manager/Personal Assistant
Gordon B. Ondis Estate
June 2017-June 2018 (years: 1)
Provided property management support for the Gordon B. Ondis estate. Connected with various sub contractors to set up or complete various work projects needed to be completed to sell off properties. Staged properties inside and out with estates heir.
Lifestyle Manager
Kellogg Parsons, MD/Novelist
January 2015-June 2017 (years: 2, months: 5)
Managed personal and professional lifestyle of MD/Novelist. Provided daily organization of a healthy lifestyle. Developed and executed enhancements to home, family diet and personal care. Provided personal assistance with marketing and distribution of published novels. Managed housekeeping and outdoor care providers.
Membership/Fitness/Maintenance Director
YMCA of Greater Providence
May 2006-June 2008 (years: 2, months: 1)
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SKILLS (CONT'D)
Entrepreneurship
Merchandising
Budgeting
Operations Management
Leadership
Problem Solving Skills
Organizational
Development/Management
Training/Teaching Curriculum
Negotiation Skills
Health and Wellness Consulting
WORK AUTHORIZATION
I am authorized to work in the
following countries:
• United States
CERTIFICATIONS
LMT0600
LANGUAGES
English
WORK EXPERIENCE (CONT'D)
Operations and Program Director, overseeing, managing and developing Membership, Fitness, Programming and Maintenance. Managed all daily procedures, staffing and scheduling, program development, staff development, annual budgets, recruiting, hiring and training new employees and volunteers. Oversaw overall maintenance of building and child care and camp transportation. Revamped membership system to be more efficient and organized, boosting response time to members concerns. Identified inefficiencies and made recommendations for process improvements. Provided exceptional Leadership Mentoring, coaching and training and developing 60 team members. Created successful motivational fitness programs and classes for all. Child Care Director
Mt Hope YMCA Child Care Director
September 1998-June 2002 (years: 3, months: 9)
Oversaw, directed and promoted before and after school programs and summer camp for school age children 5-12 yrs. old at different Providence partnering schools. Oversaw infant and toddler programs within East Side Mt. Hope YMCA. Developed and incorporated creative programs to enhance the curriculum, which encouraged and promoted reading skills and comprehension, enhancing their confidence and improving their grades in school. Created a versitile, all inclusive million dollar program which developed additional program sites and additional opportunities for quality childcare these at risk children deserved. Developed creative and non intimidating positive ways to communicate effectively with children and correct bad behaviors while helping them to understand themselves and their actions. Created programming that exposed them to places and experiences that developed them emotionally, intellectually, socially and spiritually. Developed and oversaw a retentive staff of leaders and roll models whom executed daily activities to enhance their group and provided positive support to each childs personal growth. Responsible for staffing, staff development, creating daily activities and nutritional programs to meet state requirements, volunteer recruitment, annual budgets for all departments within Child Care as well as Capital Campaigns.
Fitness/Health & Wellness Consultant/LMT
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WORK EXPERIENCE (CONT'D)
Cragg Health & Wellness
May 1989-March 2021 (years: 31, months: 10)
Provided Fitness programs for people of all ages, abilities and disabilities. Designed personal programs in fitness and diet. Provided healthy meals. Provided therapeutic muscular therapy to rehabilitate compromised soft tissue and injuries.
EXTRACURRICULARS
Cooking, creating art and new business, working out, traveling, great food! Page 3 of 3
Sharon Cragg
LMT
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