Virtual Customer Care

ELTIGANI MOHAMED

**** * *** **. ****, Lincoln, NE, 68521, US • 402-***-**** • ***********@*****.*** Experienced in the manufacture of [Type] products in [Type] environments. Packing and shipping proficiency

Aviation Management and Operations - 1995

Khartoum technology college - Khartoum north Sudan Air France training centre For sales

Air France Transport de Marchandises - Entzheim, Grand Est Lufthansa Airlines training center - 2004

Lufthansa Aviation Center - Frankfurt am Main, HE

Assembly Worker

Schneider Electric - Lincoln, NE

Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades. Checked [Type] products for quality assurance on a regular basis, adhering to strict guidelines. Ran experiments to see if there were any new or different feedstock fermentation processes that could be used. Machine Operator Packer - October, 2019 to Present Hexagon Agility - Lincoln, NE

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Increased customer satisfaction by resolving [Product or Service] issues. Stocked and sorted packaging and replenished supplies such as wrapping paper, plastic sheets, boxes, cartons, ink, glue, and labels to maintain consistent productivity levels.

Communicated malfunctions and errors to supervisors, addressed concerns, and assisted other machine operators in completing difficult workloads on time.

Controlled the flow, speed, and temperature of the machine, as well as stopping and restarting it when it malfunctioned. Assembly Worker - March, 2018 to February, 2019

Molex, Inc. - Lincoln, NE

Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades. Checked [Type] products for quality assurance on a regular basis, adhering to strict guidelines. Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized. Kept my work areas tidy and clean.

Completed [Tasks] for [Type] product assembly lines in a safe and efficient manner. Travel Agency Manager - April, 2012 to September, 2016 Morning Star Travel - Falls Church, VA

Professional Summary

Skills

Education

Work History

Senior Travel Agent - November, 2006 to December, 2011 Adam Travel - Alexandria, VA

Developed process improvements and long-term business strategies through the analysis of customer feedback. Provided excellent customer service to new and existing clients, resulting in long-term relationships and new travel assignments. Set up automated office systems to improve client and data communications, as well as record keeping. Increased customer satisfaction by resolving [Product or Service] issues. Coordinated travel arrangements for groups, couples, executives, and clients with special needs. Asked open-ended questions to better understand client needs and determine the best international travel offerings. Planned memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars.

Found appropriate solutions responded to clients' questions, concerns, and complaints, and when necessary. Airline Customer Service Agent - November, 2003 to June, 2005 Lufthansa Senator and Business Lounges - Dulles, VA Customer requests for products, services, and company information were handled by me. Resolved issues with associates, tools, and service delivery that statistical reports revealed. Was quick to respond to potential customers' questions and requests. Provided onboarding and guidance to other sales representatives in order to help them meet sales targets while expanding business opportunities for [Type].

Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Provided ongoing guest service, which included [Product or Service] recommendations. Travel Agent Assistant - August, 2002 to January, 2004 Mill Run Tours - Falls Church, VA

UK

Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members. Improved customer service success rates by quickly resolving issues. Planned domestic and international travel, including airfare, hotel reservations, and ground transportation. Used [Software] and [Software] to create high-quality documents, spreadsheets, and presentations for internal and external needs. Travel Manager Assistant - February, 1999 to December, 2001 Allaeldien Travel Agency - Silver Spring, MD

Planned international and domestic travel for up to [Number] employees, including transportation and hotel accommodations. Remained solution-oriented in order to assist management and the overall business direction in the face of complex problems. Planned, scheduled, and organized business and social events, as well as meeting and travel calendars. Independent Sales Representative - August, 1985 to May, 1997 Air France sudan Khartoum - Khartoum North, Khartoum Problem Diagnosis: Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Accomplishments

Contact this candidate