Customer Service Energy Program

CHANTA ROBINSON

Atlanta, Georgia *****

478-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. Adaptable and willing to grow by overcoming failure. Transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. SKILLS

SKILLS Customer Service Research

& Analysis Effective Communication

Records Management

Microsoft Office Suite Interpersonal

Relations Decision

Making Problem Solving Direct Care

and Support

Fluorescein Angiography

Chart Documentation

Minor Surgery Assistance

Medical Equipment Operations

Diagnostic Evaluation

Retinal Procedure Assistance

Group Sessions

Employee Work Scheduling

WORK HISTORY

10/2020 to Current Ophthalmic Technician

Georgia Retina – Sandy Springs, GA

Performed as a medical scribe for multiple doctors. Measured and recorded visual acuity and color vision testing. Operated medical equipment such as Optical Coherence Tomography. Instilled anesthetic drops and assisted in laser treatments and minor post op procedures.

Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day. Assisted in surgery scheduling, injections, and post-op preparation. Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction. 07/2019 to 03/2020 Customer Service Representative Howard Mortuary – Warner Robins, GA

Maintains detailed personnel files and managed efficient filing system Demonstrates attention to detail in preparation of correspondence for scheduled appointments

Efficiently manages multiple phone lines and distributed all incoming correspondence

Ensures accuracy of completed work by conducting in-depth review of customer documentation

Offered advice and assistance to customers, paying attention to special needs or wants.

06/2019 to 08/2019 Personal In-Home Caregiver

Brighter Paths, LLC. – Macon, GA

Provided transportation and support services for individuals with developmental disabilities

Provided meal preparation and assisted with other private home care needs Gained certification in Basic caregiving.

Attends meetings, conferences, briefings, and seminars related to program planning

Keeps abreast of emerging technologies and professional development to remain current in the field and for application to work assignments Compiles, organizes, and analyzes data/information to find solutions to problems requiring the use of a broad range of established operations research methods and techniques

Participates in special initiatives, studies, and reports to better assist in clients mental health development.

09/2018 to 04/2019 Direct Support Professional

Georgia Center for Youth – Reynolds, GA

Provides assistance to clients and staff

Provides mentorship, accountability, mediation, and structure for clients Maintains a healthy environment while assisting clients.

Maintained clean, safe and well-organized patient environment. Monitored progress and documented patient health status changes to keep care team updated.

Led patient or group recreational activities for enhanced patient outcomes. Minimized injuries to staff or patients through support or restraint to control patient movements.

Completed regular check-ins and progress report for each client. 06/2018 to 08/2018 Counselor

Cooperative Development Energy Program (CDEP) – Fort Valley, GA Maintained detailed personnel files and managed efficient filing system Developed new learning avenues in the fields of geology and engineering. Supervised students while traveling cross country, and assisted in providing meals and a healthy living environment.

12/2016 to 01/2017 Volunteer/ Optometry

Carl Vincent Veteran's Affairs Hospital – Dublin, GA Orchestrated research on Macular degeneration and glaucoma Retained knowledge of Optical tools and machinery Gained insight on the duties of Optometrist and the relationships with patients.

EDUCATION

08/2020 Bachelor of Science: Biology Conferred

Fort Valley State University - Fort Valley, GA

05/2013 Diploma

Vidalia Comprehensive High School - Vidalia, GA

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