Front Desk Customer Service

CURRICULUM VITAE

Adelaide Hlongwane

Title Miss

Address No 7 Lilly Tatane and Makhisane str,Saulsville Atteridgeville Pretoria 0125

Email **********@*****.***

Phone No 066*******

Date of Birth 15 February 1981

Valid code 10 drivers licence

PROFESSIONAL PROFILE

•Team player with track record efficiency, Possess strong leadership, prompts communication skills and effective problem solver with multi skill personality.

•Highly energetic,motivated,internally driven and focused lady who enjoys challenging task, good team player and keen to learn new skills.

OBJECTIVES

•In applying for this position, l seek an opportunity for Personal Growth and development being part of a progressive organization.

•Utilization of my experience and initiative to contribute to the growth of the organization.

•Profiling myself for senior management.

Computer Skills

•Microsoft Word

•Typing

•Ms PowerPoint

•Ms Excel

•Ms Outlook

•Introduction to Windows

•Microsoft office(creating tables, creating spreadsheet and formulas)

•Email and Networking

Skills and Abilities

•Organizational skills,Detail-oriented,Quick learner and Critical thinking skills.

•Time Management skills

•Team player and good communication skills

•Verbal and writing communication skills

•Microsoft office skills

•Ability to multitask and planning skills

•Ability to work under pressure skills

EDUCATION

1.NU WORX Training Solutions,2007

Call Centre Certificate: Introduction to Pc,MsWord,Powerpoint,Excel,Outlook, Typing skill, Inbound and Outbound call centre

2.Bakenberg High School,1999

Grade12:English,NorthernSotho,Business Economics,Ecomomics,Mathematics,Accounting

WORK EXPERIENCE

EMPLOYER: Lamingo Properties

Date of Service : January 2006-2006 December

Position Held : Administrator

•Filling, Compiling of documents both Manual and electronic.

•Overseeing the Front Office department

•Typing of documents

•Sending of Emails, making copies, scanning and couriering of documents

•Receiving all documents capture, scan and save them on the database

•Promptly, Efficiently and Courteously Meet & Greet Customers

•Personal-Assistant (Data Capturing, Managing the Diary)

•Bond Originator (Approving Bonds)

•Sales Consultant (Selling Properties

•Data capturing of Client information on the system electronically

•Reason for leaving: Company liquidation

EMPLOYER: MIDRAND CONFERENCE CENTRE

Date of Service: April 2007-November 2011

Position Held: Guesthouse Manager

•Receiving and welcoming guests

•Working at reception and making reservations

•Data capturing of guest information on the system electronically

•Check in and check out guests

•Room allocations to the guests

•Registering guest in the hotel

•Liaison with house keeping

•Cleaning of rooms

•Updating Vacated and free rooms

•Handing over room keys to guests

•Creating and managing pro-forma invoices and payments

•Buffet setup and services

•Preparing and cooking breakfast

•Successfully trained the new guesthouse managers

•The use of Pan and Host System for making Reservations

Reference: Ruth Mbewe

Position: Manager

Contact Number: 011-***-****

Reason for leaving :Wanted to better myself

EMPLOYER Destiny Exclusive Hotel

Date of Service: February 2012-August 2015

Position: Front Desk Receptionist and Reservation Supervisor

•Experienced in the use of Innkeeper for making reservations, guest check –in and out.

•Working at reception and overseeing the front desk

•Data capturing of guest information on the system electronically

•Delegation of staff

•Daily customer information

•Welcoming the guests through, showing conference rooms and night rooms

•Dealing with customer complaints

•Side Visit

•Overseeing and leading the Front Desk, Guest Services

•Housekeeping departments ensuring the highest standards and customer service.

•Doing roster

•Creating and managing pro-forma invoices and payments

•Empowered to attend to guest problems, room’s management, receiving goods

•E-mail and telephone response to accommodation enquires

•Maintained the bar area, non-alcoholic and alcoholic drinks preparation and services

•Involved in bill preparation and cashiering

•Answering switchboard at night and taking messages

•Inbound, Follow-Ups, Helping With Enquiries,

•Confirmation of Bookings Using Innkeeper

•Co-ordinating conferences and function

Reference: Juan Moodley

Position: PA for GM

Contact No: 011-***-****

Reason for leaving: Contract Ended

EMPLOYER: ANASHE GUEST HOUSE

Date of service: April 2016-October 2019

Position : Guest house Assistant Manager

•Experienced in the use of Fresh Books for making reservations, guest check –in and out.

•Working at reception and overseeing the front desk

•Effectively lead, motivate and manage the housekeeping and front office teams

•Data capturing of guest information on the system electronically

•Supervise staff with regard to overall work performance and on the job conduct and

conduct training needs analysis

•Overseeing and leading the Front Desk, Guest Services

•Housekeeping departments ensuring the highest standards and customer service.

•To ensure a proper arrival/departure procedure in place for all daily reservation

•Supervise staff to ensure courteous and efficient welcoming and departure procedure accordance with the minimum GUEST Service Standards

•Oversee adherence to Front Office control, procedures and reporting requirements as well

as the maintenance of data and records on the Front Office System

•Preparing and cooking breakfast and dinner

•Overseeing the overall of the guest house

Reference : Bongani Mkhabela

Position : HR Manager

Contact No : 011-***-****/011***-****

Cell : 071-***-****

Reason for leaving : Resigned

EMPLOYER: PATONG GUEST HOUSE

Date of service :October 2019-March 2021

Position :Guesthouse Supervisor

•Supervising with regards to overall work performance and conducting training

•Data capturing of guest information on the system electronically

•Working at reception and overseeing the front desk

•Responsible for Reservations to assure and maximize occupancy rate and revenue and they are also in charge of providing all necessary forecasts.

•Emails and telephone response with regards to accommodation enquiries

•Ensuring that there's proper arrival/departure procedure in place for all daily reservations

•Responsible for planning, organizing, and developing of the overall operation of the housekeeping and front office

Departments by company standards and guidelines

• Overseeing and leading the Front Desk, Guest Services

•Overseeing staff to ensure courteous and efficient welcoming and departure procedures for guests in accordance with minimum guest service standards

•Dealing with front office statistical report, receiving payment and daily reports

•Conference and Wedding Co-odirnating

•Working on Nightsbridge and Booking.com Program for reservations and reports

Reference : Mogau Ledwaba

Position : Kitchen Manager

Contact No : 078*******

Reason for leaving : Retrenchment

EMPLOYER: Red Ivory Wedding Venue

Date of Service: April 2021-June 2021

Position: Receptionist

Working at reception and overseeing the front desk

Attending to guest problems, rooms management and checking rooms daily.

Emails and telephone response with regards to accommodation enquiries

Making reservations And Wedding quotation electronically

Ensuring that there’s proper arrival/departure procedure in place for all daily reservations

Data capturing of guest information on the system electronically

•Dealing with front office by receiving payment and daily reports

•Wedding Co-odirnating

Reference : Denile

Position : Supervisor

Contact : 072-***-****

Reason for leaving: Temporary Job

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