Data Entry Customer Service
Resume:
Jill M Jungman
************@*****.***
Beloit, WI 53511
Relevant Skills and Accomplishments
Doll Doctor-Repaired and cleaned American Doll.
Human Resource Benefits Specialist- Helped with benefits for the retiree, calculated retiree accrual time. Updated retires dental and medical information.
GM Cars Advisor- take calls from customers helping them with recalls, issues about their vehicles, getting them to a dealership. Make appointments for car repair, roadside assistance
Scheduler-scheduled all the shifts for nurses, CNA’S, housekeepers, maintenance, dietary and more
Receptionist- answering phones, scheduling appointments, order patients x-ray, lab work, make sure all doctors notes and any lab work in put correctly in the patience’s file.
Payroll Specialist- processing bi-weekly payroll, attendance records, recording hours, recalculate any vacation, sick, or personal time used
Computer Skills- Microsoft word, Excel, Smart Links, Internet Explorer, E-Mail, Power Point
Customer Service Manager- solved customer complaints, helped customer when needed, planned schedules, evaluations, helped at service desk and layaway with customers when needed
Cash Office Supervisor- register audits, balancing, order funds, batch customers check, resolved shortages. Handle all customer complaints about credit card fraud, bad checks, or whatever is needed
Human Resource Manager- payroll, recruiting new hires, orientation, scheduling, health insurance
Employment
Reason for gap in employment---Babysitting/Housekeeper --I haven’t worked since 2017 just been taking care of granddaughter and helping my daughter.
American Girl Middleton, WI 09/2016-07/2017 $10.40 HR.
Doll Doctor: *Repaired the American Dolls and the Bitty Babies, give them new limbs, body, new heads and clean them to go back to customer.
Quali Temps, Inc. (QTI) Madison, WI 05/2016-8/2016 $18.00 HR.
Human Resource Benefits Specialist: * Helped with benefits for the retiree, calculated retiree accrual time.
* Updated information about their dental and health insurance for their retirement
*New Hire orientation benefits packets together. *Input payments for insurance into the system and on a spread sheet
Morley Company Saginaw, MI 04/2014-04/2015 $9.25 HR.
GM Call Center Advisor: *Make appointments for the customer at the dealerships.
*Order towing if vehicle was an accident or not running. Great customer service
Carriage House Bay city, MI 11/2012-06/2013 $13.00 HR.
Scheduler: *Weekly scheduling for a nursing home facility, from vacations, sick, replacing associates when they call in. Make sure new hires are put on the schedule after training. Print reports daily.
Tri-City Urology Saginaw & Midland MI 09/2012-11/2012 $10.00 HR.
Receptionist: *Scheduled appointments for patients daily, answered phones, scheduled blood work, x-rays, and any test the doctors ordered. Get all test results from the hospitals or clinics. Make sure all patients’ files were updated and ready for the doctor. Make sure appointments were rescheduled if necessary. Sort daily mail
Bay County Care Facility Essexville, MI 11/2011-05/2012 $14.00 HR.
Payroll Specialist: *Bi- Weekly payroll, checking time sheets for accuracy and data, inputting information into the payroll system *Generate reports, process payroll deduction (union dues, garnishment, child support, taxes, etc.) *10 key, team player
Wal-Mart Midland & Saginaw, MI 11/1998-11/2009 $13.70 hr.
Customer Service Manager: *Evaluated and trained cashiers, service desk, layaway, and stockmen
*Managed 45 to 50 associates with scheduling, breaks, and lunches
*Customer service take care of customer complaints or help them repair an issue with a cashier. team player
Cash Office Supervisor * Balanced registers daily, ordered money for the cash office, made sure all cashiers bags was filled correctly, filled self-checkouts, *Worked on 10 keypad, teller mate, and coin machines *Trained others on researching the registers and corrected shortages, and overages *batch customers checks, check coder * data entry
*Helped with the customers complaints about a credit card fraud, bad check recovery
Human resource Manager: *Responsible for processing payroll daily *Considerable knowledge of health insurance, Family Medical Leave (FMLA), Military Leave, etc. *Familiarized employees with the HIPAA Laws, Administered for safety procedures
*Conducted interviews and recommended higher discussion. Worked with new hires to complete orientation, I-9’s and training procedures *Scheduling for the store and solved scheduling problems. Assisted with staff reduction and forecast sales.
*data entry, customer service, organized, multi- task.
Education
Fast Start II, Customer Service classes Delta College, Saginaw, MI 08/2013-05/2014
Basic Tax Preparation H&R Block, Midland, MI
High School Midland High School, Midland, MI Graduated
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