Customer Service Call Center
Resume:
Kristy Bowens
******.********@*****.***
Commercial Point,Ohio 43116
● Summary
● Over 20 years in the Customer Service industry. I’m motivated to maintain customer satisfaction and contribute to a company’s success. Seeking a position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to the team.
● Skills
● Communication
● Problem Solving
● Creativity
● Time management
● Customer Service
● Critical Thinking
● Active Listening
● Adaptability
● Work Experience
Columbus Obgyn
Customer service/ Scheduler
3/2021- 8/2021
● Answer incoming phone calls
● Scheduled patient appointments for over 20 doctors at multiple locations.
● Effective in handling office tasks within a busy call center for multiple physicians.
● Expedient in verifying patient insurance
● Efficient in managing and scheduling appointments, patient records and financial information.
Salon Lofts
Hair Stylist/ Salon Owner
5/2009-3/2021
● Successfully managed my own Salon for the past 11yrs
● Successfully built a business and clientele with over $80,000 in sales
● Well developed customer service skills
● Well developed communication skills
● Recruited, hired and supervised a staff and offered experience and guidance for continued success
Education & Training
● Columbus State Community College
● AA- General education: Achieved 60hrs towards degree Licensures
● State of Ohio Cosmetology License: Current
● Certificates of continuing education: 5plus hrs a year: Current
● Sanitation and Sterilization: 3hrs continuing education: Current
Contact this candidate