Kristy Bowens

614-***-****

adr65v@r.postjobfree.com

*** ***** *** **.

Commercial Point,Ohio 43116

● Summary

● Over 20 years in the Customer Service industry. I’m motivated to maintain customer satisfaction and contribute to a company’s success. Seeking a position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to the team.

● Skills

● Communication

● Problem Solving

● Creativity

● Time management

● Customer Service

● Critical Thinking

● Active Listening

● Adaptability

● Work Experience

Columbus Obgyn

Customer service/ Scheduler

3/2021- 8/2021

● Answer incoming phone calls

● Scheduled patient appointments for over 20 doctors at multiple locations.

● Effective in handling office tasks within a busy call center for multiple physicians.

● Expedient in verifying patient insurance

● Efficient in managing and scheduling appointments, patient records and financial information.

Salon Lofts

Hair Stylist/ Salon Owner

5/2009-3/2021

● Successfully managed my own Salon for the past 11yrs

● Successfully built a business and clientele with over $80,000 in sales

● Well developed customer service skills

● Well developed communication skills

● Recruited, hired and supervised a staff and offered experience and guidance for continued success

Education & Training

● Columbus State Community College

● AA- General education: Achieved 60hrs towards degree Licensures

● State of Ohio Cosmetology License: Current

● Certificates of continuing education: 5plus hrs a year: Current

● Sanitation and Sterilization: 3hrs continuing education: Current

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