Care Representative Account Officer
Resume:
OYINKANSOLA SHOBO
*****************@*****.***
Mushin, Lagos State.
A bright, motivated and visionary Accounting graduate who possesses a strong Financial, Accounting and communication skills. Highly dedicated and professional finance and account officer with over 2+ years of experience providing administrative support. Adept at reporting and conducting market surveys. Possess strong multitasking and teaching skills, with ability to simultaneously manage various projects and schedules. Increased efficiency by 40% by reducing time spent in processing documents. Operational Knowledge in computer applications such as Excel, MS word and Outlook and accounting software packages such as Sage 50, Tally and Quick book. Possess strong analytical skills. Exceptional customer service and decision making skills SUMMARY
P R O F E S S I O N A L E X P E R I E N C E
BANKER
CUSTOMER FULFILLMENT CENTER (CUSTOMER EXPERIENCE EXPERT) / NOV.2021 – PRESENT
EDUCATION
H.N.D in Accounting (2017-2019)
Moshood Abiola Polytechnic
Abeokuta, Ogun State
KEY SKILLS
• Time management
• Managerial Skills
• Attention to detail
• Marketing skills
• Excellent IT skills
• Budget & Forecasting Skills
• Creativity & Analytical skills
• Team working skills
• Communication skills
• Good work ethic
• Problem solving skills
• Multitasking
• Ability to be a team player
• Proficient in MS Word,
Excel, Power point and
Outlook
• Assurance and Auditing
• Ability to work under
pressure
• Financial Accounting skills
• Sage 50, Tally and Quick
Book accounting package
• Daily attendance to customer requests
• Receive and keep records of customer fulfillments
• Ensure customer records are properly kept, attended to and updated regularly
• Scan and photocopy all posted document
• Process customer complaints
• Prepare customer request charts and following up with attending officer of customer requests
• Maintain cordial and professional relationships with customers to enhance bank image
ACHIEVEMENTS
• Multitasked to ensure 90% of all outstanding pending customer requests assigned got treated within the first 2 weeks of resumption
• Created a more serene environment for increased customer satisfaction
• Reduced the time spent in processing customer complaints by 30% with necessary and timely follow ups
N.D in Accounting (2013-2015)
Moshood Abiola Polytechnic
Abeokuta, Ogun State
Secondary School Certificate of
Education (2006-2011)
Immaculate Heart Comprehensive
High School, Maryland, Lagos state
Primary School Leaving Certificate
(1999-2005)
Abi Modern Nursery & Primary
School
Adeshiyan, Ilupeju, Palmgrove,
Lagos State
FINANCE OFFICER
HUMAN AND ENVIRONMENTAL DEVELOPMENT AGENDA (HEDA
RESOURCES CENTRE) / JAN.2020 – OCT.2021
• Process monthly cash call for operational expenses
• Receive and keep records of cheque payment vouchers daily NYSC (2019-2020)
Human and Environmental
Development Agenda, Ikeja,
Lagos State
• Reading
• Travelling
• Solving Problems
• Meeting people
• Researching
INTEREST
Bishop D.O Akinremi (JP)
David
The Diocesan/Dean Officer
(Rtd)
Igbore Missionary Diocese
Works, Abeokuta, Ogun
State
Tel: 080********
Mr. Oladao Aluko Bamidele
Branch Manager
Current affairs Department,
UBA, Sagumu, Ogun State
Tel: 070********
• Ensure the payment voucher is properly signed by authorized signatories, passed through SAP procedure, audit process and checked for accuracy
• Scan and photocopy all posted document
• Process casual workers and staff salary
• Prepare transferred fund letter, draft letter and cash letter to go for signing with the authorized signatories and transferred to bank for processing
• Oversee daily financial functions, including daily expenses, payroll and donors’ financial reporting
ACHIEVEMENTS
• Multitasked to ensure 90% of all outstanding payment are processed weekly
• Saved the company from loss of vital documents through implementations of electronic software
• Reduced the time spent in processing document by 40%
• Evaluated and followed up news leads and tips, developing key story idea, organized material, determine area of emphasis and wrote stories according to prescribed editorial style and format standards
• Kept up with all local and global happenings
• Covered a wide variety of story
• Carried out market research in various local markets in Abeokuta, Ogun state on prices of commodities. To help buyers and sellers get the latest information about the prices of goods
• Conducted and scheduled interviews
• Verified information provided by interviewers
• Established and maintained relationships with individuals who are credible sources of information.
ACHIEVEMENTS
• Increased reporting efficiency by 50%
• Improved ties with all department, hence made it easy to reach out to them concerning any market survey
• Increased credible information efficiency by 40% LOCAL MARKET REPORTER
BOOT COMMUNICATIONS (ROCK CITY 101.9FM), ABEOKUTA, OGUN STATE / FEB.2016 – DEC.2016
REFERENCES
TOTOR
CHAMPION TUTOR, MUSHIN, LAGOS STATE/ JAN.2012- DEC.2013
• Taught Biology classes with a total of 20 students each term.
• Conducted Experiments/ practical to teach students relevant skills in various subject
• Handled classes on subjects relating to chemical and physical properties and compositional changes of substances
• Part of new pilot project to introduce new technology into the classroom for a better learning experience
• Promoted student engagement by using a broad range of teaching techniques and methods in order to inspire and motivate learning Assessed and look after 25+ students’ progress throughout the term and
• Assessed and look after 25+ students’ progress throughout the term and work closely with other staff to efficiently plan and coordinate work
• Ensured that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
• Documented all lessons, organized healthy group discussions, and mentored troubled students
• Gave close attention to pupils who are lagging behind
• Engaged pupils in after school lesson to help improve their educational background.
• Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons the students
• Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students ACHIEVEMENTS
• Improved Student grades by 70%
• Tutored student who have trouble keeping up in classes and engaged them in extra reading after school which increased their ability to read by 50%
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