James Guigayoma Paug

Contact No.: 096********

Email Address: adr657@r.postjobfree.com

Address: 2

nd

Chance, Lily St., Mountainview Village,

Upper Kalunasan, Cebu City

OBJECTIVES:

A committed and well-motivated person who aspires to hold a position where I will be able to interact with customers on a daily basis. Highly articulate and more than able to offer concise & polite assistance in a phone conversation or chat support. I am currently looking for an exciting opportunity in a customer focused environment, where I will be able to deliver a high quality service & support the company’s vision. CALL CENTER SKILLS AQUIRED:

Dealing with calls in a highly professional manner.

How to act as the first point of telephone contact for a customer.

Handling complaints in a diplomatic way.

Accurately updating customer records with information.

Responding to customers who have special communication needs, such as language difficulties or disabilities.

Answering any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathize with them.

Able to respond and adapt to the needs of all customers.

Fully aware of all laws & regulations regarding data protection

Knowledge of customer satisfaction and prequalifying prospects

Arranging call backs and Resolving problems

KEY COMPETENCIES:

Excellent verbal and written communication skills.

Ability to work with minimum supervision in a busy environment.

Able to do repetitive tasks accurately over long periods of time.

Working knowledge of MS Office software and spreadsheets’

Articulate, Prioritizing work, IT literate, Team player, Time management, Flexible and Detail focused

ACADEMIC RECORDS: DATE GRADUATED

Elementary:

Baclayon Central Elem School March, 1991

Baclayon, Bohol

High School:

University of the Visayas (Main Campus) March, 1995 Cebu City

College:

BS Computer Science March, 1998

University of the Visayas (Main Campus)

Cebu City

Post Graduate:

Master in Public Administration 18 units earned

University of the Visayas – Graduate School

PERSONAL INFORMATION:

Birth Date : January 5, 1978

Birth Place : Baclayon Bohol

Civil Status : Married

Religion : Roman Catholic

Age : 44 yrs. old

Height : 5’5”

Weight : 120 Lbs.

Civil Status : Married

No. Of Children : 4

Wife’s Name : Ma. Lourdes Camello Paug

Occupation : Salon Supervisor – Nailandia Cebu, Ayala Central Block Father’s Name : Juan Paug

Occupation : Deceased

Mother’s Name : Francisca Paug

Occupation : Deceased

Spoken Language : Visayan, Filipino and English

In case of emergency

Please notify : Ma. Lourdes Camello Paug – Wife

Contact # 093********

WORK EXPERIENCE:

Position Company Date (Most Recent)

Customer Service Continuum Global Solutions Feb. 21, 2022 – July 24, 2022 Representative Alpha A Bldg. Cebu Business-

Chat Support Park

Customer Service Qualfon Phils Inc. Sept. 29, 2013 – Jan 30, 2022 Representative Skyrise 3 Bldg. Cebu IT Park

Corp. Account Executive Fine Upgrades Phils Inc. April 20013 – April 2014 Sales Operations Manager DGI Printing & Advertising April 2009 – April 2013 Soledad Street, Tagbilaran City

Owner / Proprietor JGP Marketing December 2006-January 2009 Lessage St., Tagbilaran City

Store Manager Hamilton Merchandising May 2003 – December 2006 Gallares St. Cebu City

MIS Staff Standard Chartered Bank October 2001-October 2003 Credit Card Sales Dept.

PDI Condominium Cebu City

Account Executive AZB Marketing February 2001 – October 2001 Fuente Osmeña Cebu City

Team Leader Innodata Mandaue Inc. February 1999-February 2001 Computer Instructor University of Visayas March 1998 – January 1999 Par time

MIS Staff Excel Review Center March 1998-January 1999 SPECIAL SKILLS:

Computer Repair Services

- Hardware and Software Repair and Installation

- LAN (Local Area Networking)

- CCTv Installation

Graphics Design(Photo Shop Design)

Experienced In Corporate Sales

CHARACTER REFERENCES

MR. RON HAMILTON TAN

Owner / Proprietor

Hamilton Merchandising

Tel #

ATTY. DANILO YAP

Lawyer

Cebu City

Cel # 091********

MS. OLIVE SALVO

Team Supervisor

Qualfon Phils Inc.

Contact # 2301400

Contact this candidate