Mortgage Underwriter Customer Service

Souza-Raynes Page *

TIFFANY L. SOUZA-RAYNES

** ******** **., *********, ** 11772

631-***-**** • ************@*****.***

PROFESSIONAL EXPERIENCE

Loan Depot Wholesale, Irvine, CA.

Regional Underwriting Manager February 2021-Present

• Oversee Underwriting Managers on their daily activities.

• Work closely with managers to train up their underwriters for new products.

• Review escalated loan files to determine if they meet LDW and agency guidelines.

• Attend broker meetings with Account executives to discuss new products LDW was offering and discuss underwriting policies and customer service.

• Overseeing SLA’s to ensure all were met.

• Monthly 1:1’s with my team encouraging them and going over what they need and where they want to be.

• Meeting with Account executives to discuss difficult loans, partnering with them to discuss files with brokers.

Underwriting Supervisor June 2020 – February 2021

• Oversee 10+ underwriters as they work through their daily loans.

• Assist in escalations from underwriters and brokers on complex loan files.

• Hold meetings with team to ensure proper understanding of guidelines changes and daily objectives.

• Train new underwriters on LDW policies and procedures

• Mange timecard and time off for team.

• Communicate with brokers and account executives on training opportunities to ensure cleaner loan files.

• Loan balancing for underwriting staff in order to meet and/or exceed SLA’s. Nationwide Equities Corp, Mahwah, NJ

Director of Support Services March 2019 – May 2020

• Answer help desk questions and scenarios from loan officers, underwriters and processors

• Underwrite overflow of FHA, Conventional and NON-QM loans

• Underwrite all employee loans

• Develop and train underwriters and sales staff on new products

• Track product changes from each investor and communicate with underwriting staff

• Work closely with sales team to structure loans for faster underwrites and smoother closings.

The Money Source, Inc. (TMS), Melville, N.Y.

VP of Credit Risk – Originations November 2017 – January 2019

• Oversaw loan quality, wrote and implemented policies and procedures as they pertained to underwriting and credit risk for origination (wholesale and retail) channel

• Developed and vetted new products, working closely with secondary and technology to implement

• Worked closely with compliance on new products to ensure full coverage

• Supervised and assisted in audits from various agencies such as FNMA, FHLMC, FHA, VA, and USDA

• Interviewed and hired new underwriting staff

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• Worked with learning and development teams to create training platforms for new underwriting staff

• Worked closely with production underwriting managers to communicate areas of struggle in regard to loan qualify for underwriters

• Mentored production underwriting managers to better assist their underwriting teams with loan level questions

• Held weekly underwriting calls to discuss goals for the week, touch base with underwriting staff, and communicate any new policies and procedures VP of Reverse Mortgage Operations February 2016 – November 2017

• Developed and grew new HECM channel after executive management wanted to try its hand in the HECM world, utilizing my previous HECM knowledge

• Hired and trained all HECM underwriting, processing, closing, and funding staff

• Managed a staff of 15 for entire the channel and scheduled their time off, production pipelines, and underwriting pipelines

• Answered all risk- and underwriting-based questions for underwriting staff

• Worked with sales team to recruit and incorporate new HECM accounts for wholesale and principal agent

• Worked closely with retail sales managers to train processors and sales staff

• Collaborated with licensing and compliance teams for all HECM audits

• Completed closing with post endorsement QC team during HECM audit to oversee and vet any FHA exceptions

• Attended HECM and NRMLA conferences

• Coordinated with sub-servicing platform to assist with boarding loans AVP Credit Risk Wholesale January 2015 – February 2016

• Oversaw underwriting staff of 20 and handled all risk-based questions including escalations from sales

• Identified difficult loans for brokers

• Restructured and reworked tough deals with frontline credit underwriters to save loans

• Worked directly with sales team to assist in scenario-based questions

• Led biweekly underwriting meetings to distribute necessary information to underwriting staff

• Created training and developing job aides and worksheets for underwriting staff

• Collaborated with quality control team to assist in closing loans Correspondent Underwriting Manager November 2013 – January 2015

• Managed a staff of 25 underwriters and handled their time off requests and the production pipeline

• Assigned files and handled all credit and legal questions as they pertained to correspondent loan files

• Worked closely with underwriters and account executives to assist in the timely purchase of correspondent loan files

• Partnered with investors for repurchase or audit requests

• Hired and trained new underwriting staff

Correspondent Underwriter March 2012 – November 2013

• Performed thorough analyses of correspondent FHA, VA, and Conventional (FNMA, FHLMC) loan files to ensure the quality of each loan and to determine compliance with company and agency guidelines

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• Produced accurate assessments of legal packages to ensure the completion of appraisals and final closing documents to meet agency and company guidelines

• Reviewed all aspects of correspondent files as they pertained to underwriting and legal review

• Worked closely with correspondent lenders and account executives to clear necessary conditions making loans eligible for purchase

DE Underwriter for HECM Loans June 2011 – March 2012

• Ensured proper underwriting and clearing conditions for HECM loans

• Trained staff in all aspects of Reverse Mortgage Industry First National Bank of Layton, Smithtown, NY

DE Underwriter for HECM Loans August 2010 – June 2011

• Set up company with HECM designation, while submitting loans to banks for approval

• Reviewed, underwrote and cleared conditions for reverse mortgage loans

• Assisted in Quality Control activities

• Collaborated with loan officers for federal and state compliance East Coast Capital, Syosset, N.Y.

Reverse Mortgage Processing Manager December 2009 – August 2010

• Managed the reverse mortgage processing staff

• Oversaw a pipeline of approximately 100 loans

• Trained processors and loan officers

Lend America, Melville, N.Y.

Reverse Mortgage DE Underwriter and Processing Manager February 2009 – December 2009

• Underwrote whole reverse mortgage loans, drafted documents, performed title/legal reviews, scheduled closings, funded whole loans, and processed HUD case binders

• Managed processors and organized training classes

• Oversaw all aspects of processors’ pipelines and held weekly pipeline meetings Somerset Mortgage Lenders, Melville, N.Y.

Reverse Mortgage and Forward FHA DE Underwriter March 2006 – February 2009

• Underwrote whole reverse mortgage loans, as well as FHA forward loans

• Approved titles on reverses, drafted documents, and processed HUD case binders

• Dealt with all aspects of operations on reverse mortgage loans

• Underwrote FHA forward mortgages

• Cleared all conditions associated with forward and reverse mortgages

• Trained all originations staff for reverse mortgage loans EDUCATION

St. Joseph’s College, Patchogue, N.Y.

Bachelor of Arts in History/Secondary Education May 2003

• 3.6 GPA

SKILLS

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FHA DE Underwriter, Desktop Underwriter, Loan Prospect Advisor, Collateral Underwriter, Early Check, Real Quest, Lexis Nexis software, ACES loan quality software; Calyx Point software; DataTrac; Encompass; IBIS RMA Software and Reverse Vision software; Microsoft Excel, PowerPoint and Word; TMS proprietary software KISS; Empower software. REFERENCES FURNISHED UPON REQUEST

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