Customer Service Airtel

Saibaba Rao

Mobile : +91-984******* Email : ***.*********.****@*****.***

Career Objective:

To develop myself as a dynamic admin role, and to contribute my knowledge and skills for the growth of the organization, hence enabling all round development and fine tuning of my skills.

Employment History:

Worked as a ASSISTANT STORE MANAGER in VISHAL MEGA MART for APPARELS and FMCG (25-11-2018 )

Worked as a CUSTOMER SERVICE RELATIONSHIP MANAGER in BIG BAZAR for FASHION (03-01-2017 to 07-09-2018)

Worked as DEPARTMENT MANAGER in RELIANCE DIGITAL (13-12-2013 to 09-12-2016)

Worked as a TEAM LEADER in BHARTHI AIRTEL LTD for 1 year.

Academic History:

I have Completed my graduation B.COM Fom Periyar university in( 2011)

I have completed High School from The board of Intermediate AP in (2007)

I have completed secondary education from The board of Secondary school AP. (2005)

Experience Summary:

9+ years of Experience in Retail Industry.

Responsibilities in (BIG BAZAR )

Managed billing and customer service team process.

Handled staff operations including inbound and outbound calling. Managed and reviewed daily CRM reports. Responded to grievance.trends.variance complaints.

Provided guidance and long-term solutions to customers with issues.

Performed facility checks to verify cleanliness and client safety.

Reported losses.employ behavioural issues customer complaints and other significant issues to higher level management.

Taking care of lost-found register products of the customers and product delivery issues of customers and co-ordinating with DC team for B2B and B2C deals.

Taking care of refunds related and price mismatch issues while billing

Cross selling and upselling about new products to customers in order to increase the revenue of the company

Tracking the vehicle for delivery for B2B sales

Getting liquidate of bulk sale to the B2B and B2I.

Maintaining the data of the customers in order to make a happy calling after delivery.

Taking care of merchandising on the floor.

Getting good score in CSD Audit.

To be a good backup for the team in customer service.

# BIG BAZAR: CUSTOMER RELATIONSHIP MANAGER

Responsibilities: RELIANCE DIGITAL

In reliance digital primary role is to achieve targets and giving best customer service

Promoting the new electronic consumer goods to increase the revenue of the company.

Taking care of inventory and reciving a stock from ware house and following FIFO

Taking care of merchandising on the floor especially visual merchandising like Sinages and SEL

Engaged customers in friendly conversation and effectively implemented suggestive selling techniques

Supervised hourly and temporary personal.providing work direction and reviewing work process.

Taking care of CRM (Customer related issues) like delivery and installation of products.

We use to deal with the high value brands like (Samsung, Sony, LG and Panasonic Etc.,)

And also selling bulk electronic goods to COCP and B2B and B2C

Promoting new electronic consumer goods to increase the revenue of the company.

Maintains data of the customers.

Standing out to be a good back-up for team.

# RELIANCE DIGITAL: DEPARTMENT MANAGER

Responsibilities: BHARTHI AIRTEL TELECOM LTD.

Handling the walk-in customers

Promote the VAS (Value Added Service) products to Customers

Promoting the data card and dongles for upsell and cross sell.

Maintaining the customer details to avail at any required time.

Retaining the customers in order to understand the bill value of the customers giving a suitable plan to retain

Solving the customer problems in pre-paid or post paid

Trouble shoot the data cards and doing the settings in hand sets.

Answered called and emails of customers and assisted with special request or resolving problems

Utilized CRM tools to record track and maintain sales records.

Researched assistance requested and offered accurate information to resolve issues and respond to enquiries

# BHARTHI AIRTEL LTD: TEAM LEADER

Bharti airtel telecom

I am selected for goa trip in AIRTEL LTD.

Promoted as a Senior Executive in Airtel Ltd.

Awarded for earning more points.

Promoted as a team leader in voice line.

Have promoted as a 4G data specialist.

I got selected for Ap no 1 mnp (mobile number portability) toper

Awarded as Best Store of AP three times in a span of 20 Months.

Promoted many offers which lead to good revenue to Company.

Personal profile:

Name : S Saibaba Rao

Father’ name : Shivaji Rao late,

Date of Birth : 20/10/1988

Sex : Male

Nationality : Indian

Marital Status : Un-married

Languages Familiar : Hindi, English & Telugu. Marathi

Permanent Address : India

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and proofs can

be generated when required.

Date:

Place: Hyderabad. (S. Saibaba Rao)

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