Customer Service Training Manager
Resume:
Spencer Strickland
Haines City, FL *****
***************@*****.***
My overall objective is to continue climbing the ladder of success and, to impress and improve to create satisf action by the team, home of f ice, and most importantly the guest and to create the best possible work environment
Willing to relocate: Anywhere
Work Experience
General Manager
Denny’s Diner
June 2015 to Present
• Prof icient with P&L and managing to a budget
• Increasing sales YOY by 3-5% past three years running, through improved customer service and cost control
• Labor Control at 23% (including managers (all hourly except GM)) with a 28% threshold
• Food cost under 22% with 24.5% threshold
• Prof it at 8% to 10% above budgeted plan f or 2016
• Highest sales f or f franchise group FL market (32 locations) and 2nd overall (52 locations)
• Lowest turnover in company
• Manage and schedule a staf f of 52 everything
• Certif ied training manager f or Denny’s system
• Creates training documents f or f ranchise group in addition to corporate provided material
• Food saf ety audits highest in Denny’s system at an average score of 97
• Customer satisf action scores above 90%
Shift Supervisor
Panera Bread
October 2013 to July 2015
Success ul sales prof essional with years experience in large-scale f ood and retail environment. Implement cost- control measures to ensure operations within company targets. Maximize bottom-line perf ormance through P&L, merchandising, staf f management, loss control and inventory management initiatives.
Promotions Manager
Regal Cinema
November 2008 to May 2013
Run promotions and delegate task to help advertise and market up and coming f ilms. Run the shift ts
Cash pulls/deposits
Oversell employees and ensure procedure is f ollowed P&L logs
Scheduling
Inventory and nvm ordering
Education
Bachelor of Science in Business Management
Strayer University-Florida - Orlando, FL
June 2021 to Present
Associate Degree in Marketing, and Related
Polk State College Business
July 2015
Skills
• Marketing
• Merchandising
• Budgeting
• Sales
• Inventory control
• Shift management
• Profit & loss
• Cost control
• Customer service
• Climbing
• Management
• Forecasting
• Account Management
• Restaurant Management
• Pricing
• Event Planning
• Financial Report Writing
• Recruiting
Certifications and Licenses
08/2017 Servsafe Certificate. NRA01/2018 Award For Highest Sales EYM groupOur unit was the highest in sales in the company f or the year of 2017, generating 2 million revenue
Present
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