Customer Service Security Guard

ALECIA SANDERS **** Hillcrest Road Baltimore, Maryland 21207

443-***-**** *************@*****.***

HIGHLIGHTS: Able to provide exceptional customer service skills resulted in a high rate of customer satisfaction.

Ability to work in a team-oriented environment to obtain the best outcomes.

Driven and cool-tempered individual, with an outstanding track record of providing security, monitoring inventory, and working as a HVAC Technician.

Ensure that children are involved in activities appropriate to their emotional, social, intellectual, and physical needs.

Familiar with assessing invoice details, evaluating cost movement of products, and reviewing sales reports to estimate stock requirements.

Adept at accounting for inventory surplus and product return handling duties.

CORE SKILLS:

Health and safety standards Record-keeping Upselling Services

Return Inspections Reservation Support Customer Registration

Returns and damages Inventory counting Computer Skills

EXPERIENCE: Amazon Baltimore, Maryland

Inventory Control and Quality Assurance 2016 To 2020

Scanned different products and placed them in the correct place. Completed orders, located missing products and stacked warehouse. Coordinated inventory control, maintenance, and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX. Measured quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team. Reviewed and analyzed customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents. Planned for and identify root causes of inventory deviation, via cause-and-effect analysis. Participated and Lead network-wide fulfilment & operations-focused quality initiatives. Strategic planning and forecasting, alongside assigning and directing work.

Blue Dot Baltimore, Maryland

HVAC Apprentice 2013 To 2016

Assisted HVAC technicians in determining system installation specifications. Checked installed systems to determine maintenance and repair requirements. Determined customers’ concerns with installed HVAC systems. Performed routine and preventative maintenance on HVAC systems. Maintained accurate inventory of equipment and resources. Operated a variety of hand and power tools such as welder torches, and test equipment. Assisted in conducting performance tests using specialized tools and adjusting settings. Categorized and organized inventory to curtail unnecessary losses. Completed and closed out work orders, and entered time and equipment use information into the system

Choo Choo All Aboard Daycare Baltimore, Maryland

Daycare Assistant 2002 To 2012

Assisted in planning and implementation of care plans for children. Ensured entertainment and activities on a regular basis. Always ascertained cleanliness of premises and equipment. Managed resources for physical and emotional developmental activities. Assisted in monitoring children during and after activities. Changed diapers and bottle-fed infants as instructed. Researched for and prepared resources for children. Developed good habits in children.

Alamo Baltimore, Maryland

Car Rental Agent 1999 To 2000

Vigorously welcomed clients as they enter the display center / office and inquire into their rental vehicle preference. Proactively provided clients with information on available vehicles within their budgets and show them vehicle interiors. Timely responded to clients’ questions regarding benefits and features of each vehicle in a bid to interest them in renting from the company. Explained the registration and qualifications procedures and aid in filling out forms. Processed paperwork required to complete the rental process and hand over keys / vehicle to clients. Created and maintained inventory of all tools and equipment required in handling vehicle detailing work

Maryland Department of Social Services Baltimore, Maryland

Security Guard 2000 To 2002

Guarded industrial and commercial properties against fire, theft, vandalism, and illegal entries. Examined doors, windows, and gates to ensure that they were secure. Warned violators of rule infractions, such as loitering, smoking and carrying forbidden articles. Observed departing personnel to guard against the theft of company property. Permitted authorized persons to enter property. Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment. Patrolled the premises regularly to ensure safety of employees.

EDUCATION: Community College of Baltimore County Catonsville, Maryland

Career Development and Computer Training 2021

All State Career Baltimore, Maryland

HVAC Universal License 2013

Catonsville High School Catonsville, Maryland

High School Diploma 2003

REFERENCES:

Available upon request

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