Data Entry Customer Service

Delois E Lacy

**** ******** ***** **********, ***** 75165

Contact Information: 469-***-****

Email Address: ************@*****.***

Skills Expertise

Economic Safety Trainer

Business Administration

Team Lead Experience

QA/QC Compliance

Management Experience

Customer Service

Data Entry

Detailed Oriented

Auditing Experience

Forklift Trainer

Communication Skills

Problem Solving

MS Word/Excel

WPM 45

New hire trainer Experience

MS Outlook

MS Access

MS Project

Working a Fast Pace

Report Analysis

Fast Pace Environment

Work Expertise

WestRock-Waxahachie, Texas Quality Control/Quality Analyst: April 08-Current

(Quality Control/Quality Analyst)

Recognize criteria for escalation/Communicate internally with other departments Complete and review reports, cases, and tests, communicating results clearly too relevant internal dept Provides recommendations for improving processes in distribution center base on day to day observations Reviews exceptions to determine the root cause of the exception and to determine solutions to resolve the issue. Provide errors, corrections and or discussed with their immediate supervisor to determine proper action especially Serves as a company quality assurance representative Assists with organizing and facilitating internal and external QMS audits Developed analytical skills and to resolve complex reconciliation situations on a routine basis. Established departmental internal control processes and procedures. Ability to evaluate standards and processes while exhibiting good business judgment Meet daily operational demands including training,verifying certifications and qualifications, and monitoring individual employee productivity levels

Team-building, organization and leadership skills

(New Hire Trainer)

Economic team safety lead/forklift trainer & assist will all new hire training Research new training materials and supplies that might enhance our training procedures Communicate with team members, trainers and management to ensure all needs are met Assess employees’ skills, talents, performance and productivity/advice on improvement Train all newly hired individuals and those inducted through job rotation activities by ensuring that they comprehend warehouse processes

Observe employees to determine the efficacy of training programs and ensure that any additional training requirements are fulfilled

(Production Line Packer)

Perform production duties such as manual lifting, packaging, taping, labeling operations and sorting Move product and inventory using a forklift and bin system Report defective materials or questionable conditions to the department supervisor Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations/Perform related duties as required by supervision Maintain the production pace of other team members Utilize power tools and various equipment as needed to perform duties Responsible for pulling consecutive cartons from each row and using the tag verifier to insure tags are activated by passing over the appropriate tag verifier

Sorts cartons in Work-in-Process (WIP) and rework for quality Examine and inspect containers, materials, and products in order to ensure that packing specifications are met Remove completed or defective products or materials, placing them on moving equipment Load materials and products into package processing equipment Handle finished materials and move to appropriate storage areas within the warehouse

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