Kristy Swanson

Nashville, TN

615-***-****

adr5ui@r.postjobfree.com

Employment History

Dr. Barbara Nylander, MD

**** – February 2022

Patient Services Representative

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups

• Entering data for patients into an electronic medical record (EMR)

• Assist with collecting copays and payments

• Other clerical duties

Tennessee Oncology

2018 – 2019

Patient Services Representative

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups

• Entering data for patients into an electronic medical record (EMR)

• Contacting patients over the phone or processing paperwork in-person to collect information about the patient's past treatments and other historical medical data, including medications and surgical history

• Answering patient questions about billing and payments

Ace Exterminating

2017 – 2018

CSR

• Respond to and resolve service problems that customers are experiencing.

• Work effectively across a variety of communication channels: in-person, phone, email, social media, etc.

• Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success.

• Delight customers during every service interaction.

• Maintain customer records and refer potential leads to the sales department.

• Collect and analyze feedback after completing customer inquiries.

• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

• Report customer complaints and escalate issues when necessary to prevent potential churn.

Tim Leeper Roofing

2016 - 2017 CSR

• Respond to and resolve service problems that customers are experiencing.

• Work effectively across a variety of communication channels: in-person, phone, email, social media, etc.

• Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success.

• Delight customers during every service interaction.

• Maintain customer records and refer potential leads to the sales department.

• Collect and analyze feedback after completing customer inquiries.

• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

• Report customer complaints and escalate issues when necessary to prevent potential churn.

Tapes and Technical

2014 - 2016 Accounts Receivable Clerk

• Prepare, posts, verifies, and records customer payments and transactions related to accounts receivable.

• Create invoices according to company practices; submits invoices to customers.

• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.

• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.

• Create reports regarding the status of customer accounts as requested.

• Research customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.

• Collaborates with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.

• Assists in generating monthly billing statements based on the general ledger.

• Assists Accounting Manager in reconciling revenue accounts each month.

• Copies, files, and retrieves materials for accounts receivable as needed.

• Relays changes of information to appropriate employees.

• Performs other related duties as assigned

Waste Industries

2012 - 2014 CSR

• Receive invoices/payments, set up new accounts, answer a multi-line ESI system, work directly with customers, customer service

• Collect and analyze feedback after completing customer inquiries.

• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

• Report customer complaints and escalate issues when necessary to prevent potential churn.

Aramark Uniform Services

2004 – 2006: Receptionist 2006 – 2008: Route Auditor/Billing Clerk 2008 – 2012: Accounts Receivable Clerk

• Prepare, posts, verifies, and records customer payments and transactions related to accounts receivable.

• Create invoices according to company practices; submits invoices to customers.

• Maintains and updates customer files, dealt directly with customers/vendors and employees

• Collaborates with the Collections Manager to reconcile accounts receivable

• Assists in generating monthly billing statements based on the general ledger.

• Assists in reconciling revenue accounts each month.

• Performs other related duties as assigned

Education

Cheatham County High School

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