Csr Patient Services
Resume:
Kristy Swanson
Nashville, TN
********@*******.***
Employment History
Dr. Barbara Nylander, MD
**** – February 2022
Patient Services Representative
• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Assist with collecting copays and payments
• Other clerical duties
Tennessee Oncology
2018 – 2019
Patient Services Representative
• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Contacting patients over the phone or processing paperwork in-person to collect information about the patient's past treatments and other historical medical data, including medications and surgical history
• Answering patient questions about billing and payments
Ace Exterminating
2017 – 2018
CSR
• Respond to and resolve service problems that customers are experiencing.
• Work effectively across a variety of communication channels: in-person, phone, email, social media, etc.
• Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success.
• Delight customers during every service interaction.
• Maintain customer records and refer potential leads to the sales department.
• Collect and analyze feedback after completing customer inquiries.
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Report customer complaints and escalate issues when necessary to prevent potential churn.
Tim Leeper Roofing
2016 - 2017 CSR
• Respond to and resolve service problems that customers are experiencing.
• Work effectively across a variety of communication channels: in-person, phone, email, social media, etc.
• Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success.
• Delight customers during every service interaction.
• Maintain customer records and refer potential leads to the sales department.
• Collect and analyze feedback after completing customer inquiries.
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Report customer complaints and escalate issues when necessary to prevent potential churn.
Tapes and Technical
2014 - 2016 Accounts Receivable Clerk
• Prepare, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Create invoices according to company practices; submits invoices to customers.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.
• Create reports regarding the status of customer accounts as requested.
• Research customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.
• Collaborates with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Assists in generating monthly billing statements based on the general ledger.
• Assists Accounting Manager in reconciling revenue accounts each month.
• Copies, files, and retrieves materials for accounts receivable as needed.
• Relays changes of information to appropriate employees.
• Performs other related duties as assigned
Waste Industries
2012 - 2014 CSR
• Receive invoices/payments, set up new accounts, answer a multi-line ESI system, work directly with customers, customer service
• Collect and analyze feedback after completing customer inquiries.
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Report customer complaints and escalate issues when necessary to prevent potential churn.
Aramark Uniform Services
2004 – 2006: Receptionist 2006 – 2008: Route Auditor/Billing Clerk 2008 – 2012: Accounts Receivable Clerk
• Prepare, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Create invoices according to company practices; submits invoices to customers.
• Maintains and updates customer files, dealt directly with customers/vendors and employees
• Collaborates with the Collections Manager to reconcile accounts receivable
• Assists in generating monthly billing statements based on the general ledger.
• Assists in reconciling revenue accounts each month.
• Performs other related duties as assigned
Education
Cheatham County High School
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