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Jasmine Neal

**** ** **** ******* • Kansas City, MO 64117

816-***-**** • adr5u2@r.postjobfree.com

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EDUCATION

Maple Woods Community College Kansas City, Missouri Associate in Applied Science (*acquiring) Spring 2020 – PRESENT A.A.S. Physical Therapy Assistant

GPA: 3.7 on 4.0 scale

Honors:

Honor Roll

o Spring 2020 & Fall 2020

o Spring 2021 & Fall 2021

National Honor Society

o Spring 2020 & Fall 2020

o Spring 2021 & Fall 2021

Relevant Coursework:

Composition & Reading I • General Biology • Introduction to Physical Therapy • Medical Terminology • Anatomy & Physiology • General Psychology • Fundamentals of Speech • Physical Therapy Fundamentals I • Medical Diseases • American Institutions • Basic Emergency Patient Care • Kinesiology • Applied Neurology • Orthopedic Pathology • Physical Therapy Fundamentals II • Clinical Immersion • Rehabilitation • Therapeutic Exercise • Pediatrics & Gerontology • Clinical Seminar • Clinical Education I • Clinical Education II Skills and Capacities Acquired Whilst Studying

• Developed conversational capacities to clearly

convey various pieces of information

• Evolved communication skills consisting of active listening, oral / written communication / nonverbal communication and explanation skills

• Polished beneficial interpersonal skills of motivation, flexibility, empathy, patience, responsibility,

dependability, active listening

• Polished persuasive written and oral communication; identifying effective methods for creating and sending messages; writing and evaluating business documents, including letters, memorandums and reports utilizing principles of correct style, organization, and format

• Sharpened and applied knowledge of maintaining a positive attitude in less than favorable situations; keeping parties engaged and motivated while

showing empathy

• Evolved strategic planning to establish direction of goals; assessing starting points and targets

• Refined time management and multitasking skills to strategically plan, track and prioritize responsibilities; incorporating delegation, organization, prioritization, stress management, goal setting, planning and

effective communication

• Improved detail orientation skills; observing /

monitoring status’, making necessary adjustments,

tracking / promoting consistent progress and

ensuring protocols are followed

• Broadened analytical / critical thinking with creative approaches to problem solving and decision making

• Established goalsetting; creating practical,

measurable targets; executing plans for attainment

• Developed strategic thinking to foresee goals,

formulate solutions, conduct research, perform root cause analysis, devise approaches, record concepts, note patterns / trends and consider varying perspectives

• Honed interpersonal skills to establish and foster relationships; gaining trust of all parties

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WORK EXPERIENCE

Sam’s Club Kansas City, Missouri

Member Services

Member Service Associate January 2020 – PRESENT

• Provides Member Service by acknowledging members; identifying their needs, assisting with purchasing decisions,

• locating merchandise, resolving issues and concerns while promoting products and services

• Maintains safety of club facility; following all safety standards and guidelines to include conducting safety sweeps, following proper procedures for handling and disposing of hazardous materials, and correcting / reporting unsafe situations to management

• Assists Member Services Supervisors; executing and training other Member Services Associates and Member Frontline Cashiers on register or till accountability o Assisting in counseling employees regarding cash handling procedures advising:

A till is assigned to a register and can be used by any cashier that uses the register

The first associate who signs on to the register is responsible for opening the till and that associate is required to count the drawer

Cashiers enter total amounts of cash in the till; entering quantity of each cash denomination

If a float amount has been left in the till, the system calculates the difference between the float amount and the actual opening amount entered; if there is a difference, the cashier is allowed to recount the till or accept the new amount

A till is assigned to a specific cashier and can be attached to any register the cashier may work on during the day

Cashiers must count the assigned till; attaching the till to a cash drawer/register before ringing transactions

System can be configured to allow cashiers to enter total amount counted, or count by denomination

For denomination counts, the cashier counts and enters each denomination separately and each count is saved into the system

At the end of cashiers shifts, they must count and return the assigned till to the cash management office for reconciliation; transferring responsibility for the assigned till back to the cash manager

Till Accountability allows Dual Cash Drawer functionality for one register to use two separate cash drawers; allowing two cashiers to share a single POS register while keeping their tills separate

• Operates cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types

• Ensures the maintenance of cash registers and checkout lanes; supervising the stock of register supplies

• Safeguards carts or flatbeds are available and organized; ensuring the parking lot is well maintained while overseeing

• cart retrieval equipment is properly and safely utilized, and members are assisted with transporting items

• Explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of products and services

• Ensures Member refunds or exchanges are performed in accordance with club policies; confirming returned merchandise is sorted, secured, and returned to the appropriate department

• Ensures Front-End presentation is maintained in accordance with club procedures, claims and returns are properly handled, area is zoned, merchandise is arranged and organized, opening, and closing procedures are followed, and damages and potential shrink issues are identified

• Provides member service by acknowledging the member and identifying member needs

• Provides guidance and support to members regarding self- service technology

• Assists members with purchasing decisions; locating merchandise

• Resolves member issues and concerns; promoting products and services

• Maintains the sales floor and merchandise presentation in accordance with Sam’s Club policies and procedures by properly zoning the area; stocking, arranging, and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to Sam’s Club policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

• Monitors merchandise quality ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to club policy; ensuring prominent display of promotional / seasonal merchandise

• Utilizes Microsoft Office software programs (Word, Excel, PowerPoint, Outlook) to prepare briefings and reports; manipulating spreadsheets and preparing presentations

• Complies with Sam’s Club policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open-Door Policy; and applying these in executing business processes and practices.

• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement Page 3 of 5

opportunities; and adapting to and learning from change, difficulties, and feedback

• Ensures club pick up orders are filled by assisting with picking club pick up orders throughout the day and staging; and ensuring products are selected and staged according to club policy

• Executed research; analyzed results to develop recommendations to customers through research fact-finding conducted from impartial searches for the facts or actualities of a subject or situation and evaluative techniques

• Proposed alterations in procedures to improve organizational work methods and baseline measures resulting from information collected to establish the initial capability of processes to meet customer expectations

• Reviewed and analyzed reports that relate to division work units, employee surveys, customer comments or feedback and other relevant data to develop recommendations and implement improvements

• Serves as subject matter expert (SME) on all programs to answer questions and support the team with proper resolutions of telephone inquiries as well as written and electronic case correspondence

• Handles records, documents and Sam’s Club credit financial accounts through frequent contact with the public researching and responding to non-routine requests for information orally or in writing

• Conducts face to face and telephone interviews (e.g. customer service, sales); resolving problems and issues

• Negotiates with customers to resolve issues; performing administrative procedures to locate and review electronic records and reconcile discrepancies

• Performing basic accounting, credits, and debits, researching and/or adjusting accounts Sam’s Club Kansas City, Missouri

Accounting Department

Accounting Associate April 2017 – December 2019

• Assisted the financial department, Accountants, other assistants, financial specialists, and the Accounting Manager with creating and editing financial documents

• Applied math skills to identify / correct numerical errors; fact-checking invoices for payment and processing

• Acquired and maintained hands-on experience with Microsoft Excel and accounting software (e.g. QuickBooks)

• Organized the bookkeeping processes; evaluating financial budgets and track expenses while also assisting in the reconciliation of financial books for incoming and outgoing funds

• Processed payments and fiscal documents (i.e., invoices, employee reimbursements, and financial statements); accurately posting data to accounts

• Participated in monthly, quarterly, and annual audits; preparing reports and projections based on financial data

• Evaluated current and previous financial data; gathering information, assembling spreadsheets, reconciling invoices and identifying discrepancies

• Provided general support to the Accounting Department; conducting basic bookkeeping or administrative tasks, filing, data entry, answering universal phone inquiries and mail processing

• Interpreted and applied accounting policies or regulations to all work to ensure compliance with applicable standards

• Familiar with basic accounting principles and basic bookkeeping procedures; processing transactions, issuing checks, and updating ledgers, budgets

• Verified items billed against items ordered versus items received and reconciles differences through follow-up with the vendor and/or other employees

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements

• Prepared financial reports; assisting with audits, fact checks, and resolving discrepancies

• Exemplified exceptional time management capacities and written / verbal communication skills

• Created and updated expense reports; analyzing financial information to reconcile invoices and identify discrepancies

• Maintained digital and physical financial records; entering financial transactions into internal databases, checking Excel spreadsheets for accuracy and issuing invoices to customers and external partners

• Participated in quarterly and annual audits; reviewing and filing payroll documents

• Designed, prepared, and maintained spreadsheets using basic mathematical calculations

• Composed routine letters and reports using instructions or guidelines of the work area

• Inventoried office supplies and equipment; preparing and submitting orders for purchase

• Corrected and modifying inaccurate files and records; assisting in account analysis and account coding

• Endorsed financial warrants or money orders; preparing account deposit tickets, and depositing currency

• Disbursed funds using manual/local warrants or petty cash and makes change according to specific instructions

• Posted financial data to appropriate accounts in an automated accounting system, according to instructions

• Reconciled account balances; processing billing adjustments, refunds, posted customer checks, vendor payments, and ACH payments

• Assisted the Accounting Manager with audits, forecasts, and other fiscal planning

• Monitored vendor statements, wire transfer requests, and other transactions

• Maintained familiarity with finance regulations; handling sensitive and confidential fiscal information

• Assisted with the preparation of financial and statistical statements and reports; processing reimbursement forms, preparing bank deposits and assigning codes to data Page 4 of 5

• Recording day to day financial transactions and completing the posting process

• Verified that transactions are recorded in the correct day book, suppliers ledger, customer ledger and general ledger

• Completed data entry, collected transactions, tracked debits and maintained / monitored financial records

• Entered data into spreadsheets and bookkeeping software; compiling reports, gathering / organizing financial statements, highlighting discrepancies in records, and researching possible reasons for errors or differences in expected versus actual account balances

Sam’s Club Kansas City, Missouri

Member Frontline Cashier November 2014 – April 2017

• Serves as the primary point of contact for customers; operating registers and performing general checkout functions

• Addresses minor customer complaints or requests at the registers; ensuring registers always have the correct amount of cash and resolving price checks for customers

• Creates and maintains a positive work environment; communicating with customers and addressing any problems

• Interacts with customers, providing a positive experience; motivating fellow cashiers to be prepared to do the same

• Facilitates the best shopping experience for customers; organizing effectively through analyzing busy / peak times and coordinating with other cashiers to ensure customer coverage is fulfilled

• Performs accountability and accuracy in reconciling cash drawers and sales receipts

• Manages checkout areas, wiping down registers and checkout lines during downtime to keep assigned area organized while ensuring clean and safe work environments for surrounding employees or customers

• Resolves minor point of sale issues customers may encounter; responding to complex challenges with hostile patrons

• Utilizes customer service skills to interact with customers, exemplifying to other cashiers

• Scanned goods and ensuring pricing is accurate; managing transactions with customers using cash registers

• Collected payments whether in cash or credit; issuing receipts, refunds, change or tickets

• Cross-sold products and introduce new ones

• Resolved customer complaints; guiding parties to the appropriate department or management associate to assist

• Maintain clean and tidy checkout areas; assisting members with transactions utilizing registers or self-checkout area

• Track transactions on balance sheets and report any discrepancies

• Resolved member issues and concerns; assisting with purchasing decisions and assisting in locating merchandise

• Promoted the products and services; providing guidance and support regarding member self-service technology

• Processed member purchases; assisting with payments according to company policies for different membership and payment types

Centrinex Lenexa, Kansas

Call Center Representative February 2012 – November 2013

• Serviced clientele who is the service provider for CBW (Citizens Bank of Weir); offering lines of credit to customers

• Engaged in customer contact and verifying applications based on criteria

• Performed comprehensive analyses of clients' financial histories to ascertain whether such entities qualify for loans or lines of credit; also assisting in the recovery of unpaid dues

• Evaluated clients’ credit data and financial statements to determine the degree of risk involved lending money to them

• Prepared reports about regarding the degree of risk in lending money to clients

• Analyzed client records and using the data to recommend payment plans

• Conferred with credit associations and references to exchange credit information on clients

• Evaluated the financial status of clients by producing financial ratios through computer programs

• Completed loan applications to provide credit analysis and loan request summaries, then submitting these loan applications to loan committees for their approval

• Analyzed credit data and financial statements to determine the degree of risk involved in extending credit

• Generated financial ratios, using computer programs, to evaluate customers' financial status

• Prepared reports incorporating the degree of risk involved in extending credit or lending money

• Analyzed financial data of income growth, quality of management, and market share to determine expected profitability of loans

• Completed loan applications, including credit analyses and summaries of loan requests; submitting requests to loan committees for approval

• Consulted with customers to resolve complaints and verify financial and credit transactions

• Evaluated customer records and recommend payment plans, based on earnings, savings data, payment history, and purchase activity

• Reviewed individual or commercial customer files to identify and select delinquent accounts for collection.

• Conferred with credit associations and other business representatives to exchange credit information

• Contact customers to collect payments on delinquent accounts Page 5 of 5

• Analyzed financial data; identifying underlying principles, reasons, or facts of credit decisions made by breaking down information into distinct parts

• Obtained information; observing, receiving, information from all relevant sources

• Processed fiscal Information; compiling, coding, categorizing, calculating, tabulating, auditing, or verifying data

• Made decisions and solved problems; analyzing information and evaluating results to choose the best solution

• Interpreted the meaning of acquired information; translating what information means and how it can be used Home Depot Kansas City, Missouri

Cashier May 2010 – June 2012

• Operated POS (Point of Sale) system and record customer’s purchases in the system of the store; managing cash and credit transactions and ensuring operating problems are handled or communicated to the supervisor

• Assisted customers in locating merchandise and process returns

• Greeted customers arriving at the counter with their purchases and provide them with information on prices

• Accept both cash and credit cards and process payments according to standard operating procedures

• Helped customers find the required merchandise throughout the store; looking up information for online purchases

• Tendered change and receipts to customers and ensure that they check both before they leave the counter

• Processed returns; adhering to company’s policy

• Assessed customer needs for loading assistance; ensuring they are fulfilled by calling in extra hands to assist

• Actively monitor assigned self-checkout systems and provide assistance and intervention where required

• Balanced cash register at the end of each shift; ensuring any discrepancies are resolved before the end of the shift

• Provided customers with information according to their needs; ensuring they are directed to their products of choice

• Assisted customers in choosing the right product by explaining and demonstrating features of selected items

• Informed customers of discounts or deals offered on products or product lines; encouraging them to make purchases

• Advised customers of upcoming sales events and promotions

• Completed miscellaneous tasks assigned by the management team; stocking, organizing, or cleaning

• Collaborated with managers and sales associates to ensure customers have a satisfying shopping experience

• Handled cash transactions; processing payments, refunds, and exchanges with customers

• Checked customer IDs to ensure that only authorized individuals may enter the premises or conduct transactions

• Processed cash transactions accurately; counting money, collecting signatures, and recording transactions

• Performed inventory checks to ensure store items are properly stocked

• Received and processed returned items for instance appliances or other large items that cannot be sold at the location where they were originally purchased

• Provided customers with information about products and services offered by the store

• Accepted payment, such as credit cards or cash, from customers for items purchased at the store

• Assisted customers with questions about products, services or promotions offered by the store

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