Ny 1 Service Representative

MATTHEW S. MALONEY

** ***** ******* ******, ********, NY 14094

716-***-****

****************@*****.***

SUMMARY

• Excellent customer contact and customer service skills.

• Proficient at building rapport with clients.

• Adept at finding ways to meet client needs within the confines of a company’s policies and procedures.

SKILLS

• Compliance

• Communication

• Customer Service

• Insurance Claims

• Microsoft Office

• Production/Warehouse

PROFESSIONAL EXPERIENCE

Strategic Consulting – Buffalo, NY 1/7/2019 – 12/23/2021 Financial Consultant

• Contacted clients via phone who indicated the desire to explore the best solution to achieve financial freedom.

Supplemental Healthcare – Amherst, NY 10/15/2015 – 12/27/2018 Compliance Associate

• Contacted new and current travel nurses to advise them on compliance requirements necessary prior to starting upcoming travel nursing assignments. Collected and filed proper paperwork to ensure compliance has been met by each and every traveling nurse prior to the start of their assignments.

M&T Bank – Getzville, NY 1/6/2014 – 11/5/2015

Early-Stage Credit Counselor

• Reached out to customers who were past due on their mortgage payment in an attempt to collect said payment. Introduced clients to programs offered by the back to provide payment assistance when appropriate.

The Plumber/72 Degree HV/AC – Buffalo, NY 4/29/2013 – 12/4/2013 Dispatcher/CSR

• Took inbound calls from customers, scheduling, dispatching and monitoring company technicians sent to perform the requested service.

Geico Auto Insurance – Getzville, NY 4/27/2007 – 7/23/2012 Claims Service Representative

• Answered inbound calls from clients who were recently involved in an auto incident, assisting them with filing their claims and getting those claims processed and closed promptly. EDUCATION

SUNY Buffalo State – Criminal Justice

• Concentrated study efforts toward completion of courses related to Bachelor’s Degree Erie Community College – Criminal Justice

• Completed coursework toward Associates Degree

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