Data Entry Customer Service
Resume:
Tonya Gibbons
**** ******* **. **********, ** ***67
adr5ts@r.postjobfree.com
OBJECTIVE
To secure a position leading to lasting employment, with a well established com WORK EXPERIENCE
2013-2020 Collateral Specialist, Guardian Credit Union Montgomery, Al
* Provide lending support to loan officers.
* Process loan payoffs.
* Provide professional and courteous customer service to members.
* Provide training and instructions for new department employees and loan officers.
* Provide maintenance for customer accounts.
* Research and resolve customer questions and concerns in a prompt and courteous manner.
* Assisted dealerships in recording liens on collateral.
* Applied for titles with the State of Alabama.
* File UCC’s.
* Data entry.
* Logged and filed incoming vehicle titles.
* Maintained daily, weekly, and monthly reports and spreadsheets.
* Released liens on collateral.
* Created rules and directions for Collateral department jobs.
* Collected collateral documents from members, dealerships and other financial institutions, to file and complete lien recordings. 2010-2013 FSR/Loan Asst., First Community Bank
Prattville, Al
* Provide lending support to the branch loan officer including processing loan tickets and preparing loan documents before being sent to processing.
* Open checking, savings, CD and IRA accounts.
* Redeem certificates of deposit and assist customers with rate information.
* Order checks and debit cards for customers.
* Provide maintenance for customer accounts.
* Research and resolve customer questions and concerns in a prompt and courteous manner.
* Provide customer service by receiving deposits, processing withdrawals and loan payments.
* Sell official instruments, including cashier's checks, and traveler's checks.
* Promote the sale of bank products and make referrals to business partners as appropriate.
* Prepare loan documents for loan officer.
* Apply for titles with the State of Alabama.
* File UCC's.
* Order money for and balanced branch vault daily.
* Work a teller drawer and balanced daily.
* Assist in training and balancing other tellers.
* Assist customers with balancing accounts.
2001-2007 License Clerk, Autauga County Probate
Prattville, Al
* Greeted customers, answered phones, supplied customers with check lists, and occasionally made phone calls for customers.
* Renewed and issued duplicate Alabama driver's licenses.
* Renewed existing vehicle and water vessel tags for Autauga County.
* Registered new vehicles and water vessels for Autauga County.
* Applied for different titles with the State of Alabama.
* Inspected vehicles requiring a new State of Alabama title and tag.
* Processed handicap applications from doctors and issued placards and/or vehicle tags for handicapped individuals.
* Collected and filed all necessary documents for certain vehicle tags.
* Prepared and ran renewal notices to be mailed each month.
* Prepared checks for titles, office supplies, and postage daily and monthly.
* Ordered tags and supplies when needed.
* Worked and balanced cash drawer daily.
* Assisted in balancing other clerks and making deposits daily.
* Printed and filed daily and monthly reports.
2000-2001 Payroll Clerk, Autauga County Commission Prattville, Al
* Enrolled new employees; prepared all necessary paperwork and forms for new employees to complete for payroll and work standards.
* Scheduled pre-employment and random drug screenings.
* Maintained personnel files in order and kept them updated.
* Calculated time cards for all full and part time county employess bi-weekly and monthly.
* Data entry of all calculated time, deductions, and salary information for payroll to run correctly.
* Prepared and printed all payroll and deduction checks.
* Printed and filed all payroll reports after running payroll.
* Called taxes in and printed checks for tax deductions.
* Filed time cards after each payroll.
* Prepared and printed monthly insurance deductions checks.
* Printed and filed insurance reports.
* Mailed insurance claims for employees.
* Assisted employees with insurance and workman's comp problems.
* Public service in a courteous and professional manner, in person and by phone.
EDUCATION
1983-1995 Advanced Diploma, Marbury High School
Marbury, Al
* 1 year Typing Class
* 2 years Basic Computer Class
2001 Certification, Autauga County Tech. Center
Prattville, Al
* Microsoft Word and Excel Courses
REFERENCES
Tonya Smith Family Friend
Blake Carter Former Supervisor
Kathy Evans Former Supervisor
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