Data Entry Front Desk

Elmer Williams

T: 602-***-**** E: *********@***.***

SUMMARY

A self-motivated and organized professional with over 30 years of customer service and administrative experience providing thorough and skillful support to department managers and customers.

QUALIFICATIONS

Responsible and dependable - Scheduling and Supervision of 45 employees - Familiar with medical terminology and codes; Maintained medical records, technical library and correspondence files - Completed insurance and other claim forms - Experienced in payroll, AR/Payables, recordkeeping, quick books, yardi, filing, typing, and telephone etiquette and the operation of office equipment - Knowledge of computers using word processing, spreadsheet and other software applications - Excellent organizer who is able to work independently and as part of a team - Scheduled and confirmed construction crews and security system installations, patient diagnostic appointments, surgeries, medical consultations, - Inventory control of 16 retail stores and 4 car dealerships

EXPERIENCE

Business Office Manager (5/2021 – 7/2022)

Sky Ridge (formally Mariposa Point of Gilbert) – Gilbert, Arizona

Perform, Administer, and Oversee Accounts Payables/Receivables, Collections, Bank Deposits, Residents Billing Statements, HR, Payroll, Manages Employee Benefit Programs, Maintain Employee files, Maintain Resident and Employee Insurance files, Hire, Train Concierge, Maintain OSHA binder, Ordering and Maintaining Office Supplies, Preform Front Desk Reception responsibilities, Great visitors, Answer telephones, Direct calls to appropriate party, Take messages, Accept packages, Order office supplies, Filing, New hire paperwork, Drug Testing, Resident and employee files, Assisting other departments such as activities, Dinning, Operations and Sales as needed.

Sales Administrative Assistant/Blue Stake Coordinator (9/2020 – 5/2021)

Administrative/HR Coordinator (11/2015 – 8/2019)

VW Connect Underground and Utility Services - Phoenix, Arizona

Report to and coordinate with utility companies such as SRP, APS, SW Gas, Cox Communications and CenturyLink – Create Bid Packages for Builders and Plumbing Companies - Prepare and run reports. Payroll processing for 250 employees - New hire paperwork - Schedule work with multiple builders and city inspectors - Schedule construction crews to install electrical panels and conduit for new housing developments - Report to and coordinate with utility companies such as SRP, APS, SW Gas, Cox Communications and CenturyLink - Quick Books billing - Request utility services - Data entry - Coordinate Blue Stakes - AR. Invoicing - Prepare and run reports - Order electrical panels - Enter starts from Supply Pro (Build Pro)

Administrative Assistant (11/2019 to 8/2020)

Grand Canyon Security Systems – Mesa, Arizona

Accounts Receivables/Accounts Payable (Quick Books) - Schedule Technicians to install and/or repair security systems - Customer Service - Data Entry

Fresh-Cut Produce Clerk (8/2019 to 11/19)

Safeway – Mesa, Arizona

Prepare fresh cut produce and vegetables - Stock fresh cut produce and vegetables

Live-in Caregiver (07/2003 - Present)

Family Member - Mesa, Arizona

Assist family member with activities of daily living – Housekeeping - Meal preparation - Shopping and other personal needs

Lead Med Tech/Wellness Coordinator (08/2010 - 10/2015)

Bella Vista Senior Living - Mesa, Arizona

Supervisor and trainer of caregivers - Monitored area to ensure adequate staffing for resident needs and satisfaction - Trained new employees and monitored performance to determine additional training needs - created a team environment and growth of department - Assist residents with activities of daily living - Medication administration and personal needs - Recognized for leadership skills - Front desk concierge - Activities assistant - Bus driver

Customer Service Representative 2nd Level Q (06/2007 - 07/2008)

Countrywide Home Loans - Tempe, Arizona

Answered a high volume of telephone calls from customers regarding home retention, short sales, payments, and charges to accounts - Maintained contact and followed up on problems that required special handling - Provided support with debt counseling - Researched and responded to customer inquiries and explained transactions to their satisfaction - Recognized by customers who appreciated my extra efforts and assisted customers in the decisions of doing a short sale or going through foreclosure

Sales Representative/Inventory Specialist (05/2003 - 06/2007)

Alltel Communications - Phoenix, Arizona

Answered customer’s questions about products, prices, availability, product uses, and credit terms - Recommended products to customers based on customer’s needs and interests - Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders - Estimated and quoted prices, credit and contract terms, warranties and delivery dates - Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support - Insured store was stocked with merchandise and Office Supplies - Monthly inventory of all stores in Phoenix, Mesa, Chandler, Gilbert and Scottsdale

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