Customer Service Martial Arts

Hoai Le

********@*****.*** 206-***-****

Client service and Security Professional

Seeking to expand experience in contributing to an improved client experience through identification of areas of opportunity for the business as a whole. By utilizing attention to detail and proactive communication, concerns will be identified and addressed with leadership for immediate action.

Areas of expertise

Customer Service

People Management

CPR Certified

Attention to Detail

Identification of Improvement areas

Business Management

Proactive communication

Fluent in Vietnamese

Martial Arts Trainer

Professional Experience

Universal Protection Service, LLC 2017-Present

Security License #105267

Perform hourly walkthrough of the premises

Address and document any areas of concern

Communicate emergencies, complaints, or general incidents to leadership

ProNails 2000 – Present

Manager, Nail Therapy

Lead a team of nail therapy professionals

Advise clients of alternative options to ensure best results

Identify problem areas and communicate prevention methods

Nordstrom Spa 2009-2015

Nail Therapist

Provide above and beyond customer service

Build client relationships to promote repeat business

Develop depth of product and services knowledge

References

Karl Dodd – Universal Protection Services, LLC 206-***-****

Kenneth Ly – Entrepreneur 206-***-****

Dat Tran – Nordstrom 206-***-****

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